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Reviews (1,711)
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All reviewsgreat locationplaza mayorgran via metrodouble bedlight sleeperflamenco showwalking distancepuerta del solnight stayhotel is excellentcentral hotelreception staffbreakfast was includedmain attractionssmall roomthe heart of the citytapas
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Reviewed September 11, 2012

Quite a modern hotel that is usual for a European venue- ie you always leave the key at the hotel - NB previous writers!! No free wifi, but available at 3 close venues - Pan, Starbucks and a very friendly taberna opposite - dNorte, where you can have a very cheap glass of wine and free nibbles and email! We got a good rate to change money compared with the Cambio up the road. Cafe was always empty, but breakfast in the breakfast room provided a good choice of adequate food and we always got a table immediately. Some of the staff could have been friendlier, but when we left, one staff member took both of our bags over the road and hailed a taxi for us. Lift available to get bags to the office area from the entrance. Air conditioner worked well, modern bathroom, beds a bit hard, rooms a litte small, extra pillows available on request. Safe didn't work but staff offered hotel safe. Easy 15 minute walk to La Latina area for dinner, and to the main Art Galleries.

Stayed: September 2012, traveled with friends
1  Thank Jill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

The hotel is located in a great spot but the hotel itself was not great at all. The staff were not helpful and boderline rude. The rooms are old, musty and smelled like a nursing home. The walls must be extremely thin because we could hear everything, all night long. The beds were hard as a rock and the pillows were flat. They still have a key on a huge, heavy key chain that you must leave in the hotel when you go out. You had to pay to use Wifi, the gym and the safe. And they do not offer currency exchange as listed on their website.

  • Stayed: August 2012, traveled with friends
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Thank fjewel95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Lack of good services. Too small breakfast room. Every morning we had to wait to get a table. The wifi costs 2euro per hour. No refrigerator at the room in a Madrid of 35 /37 C. The reception is on the first floor. They still use a strange heavy key which you have to leave always at the hotel. The worst of all is the lack of customer centric culture. It's a pitty because they are situated in a very strategic place.

  • Stayed: August 2012
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Thank Drmobili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012

My husband and I booked this hotel through easy jet holidays. We read the reviews, and mostly what was read us true. Good hotel in a great location for Grand Via, the main street for shopping, seeing the sites and good transport links. Although the staff did not smile, they were also non engquickly but quickly resolved the situation with changing our room as we wanted a double bed instead of a twin room. Breakfast includes continental but there is a choice of a cooked breakfast if u wish; but get there early as the restaurant is small and both days we had to queue and wait for a table to become free. I would recommend the hotel for a weekend, but no longer.

  • Stayed: July 2012, traveled as a couple
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Thank angeldene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2012

Hotel has an excellent location but the rooms are not the best or even average.

  • Stayed: June 2012, traveled as a couple
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Thank ralstonChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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