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“Great location” 3 of 5 bubbles
Review of Intur Palacio San Martin

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Intur Palacio San Martin
Ranked #70 of 444 Hotels in Madrid
Certificate of Excellence
Dublin, Ireland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location”
3 of 5 bubbles Reviewed November 2, 2012

We loved our time here for 5 days despite rude and abrasive breakfast and bar staff - female only! Food is ok as is service. But this place is special because of its location - Sol, GRAN VIA, Latino, plaza mayor - all a stones throw and the whole city also totally accessible through a great local transport system! Hotel could do with a facelift!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rojomich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,137 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
San Francisco, CA
Level Contributor
628 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed November 1, 2012

We stayed here twice, and both times were perfect.

Upon arrival, long flights take their toll, and a gracious welcome, and a quick check-in and up to our room, lovely big room, quiet on the central space, sky lit and oh so quiet. Nice, comfortable beds, wonderul bathrooms, and nice period decor.

Great breakfast, lots to choose from, and the coffee is delicious.

Knowledgeable Front Desk staff, helpful, and they know Madrid.

Enjoy!

Room Tip: Inside quiet, outside views, you pick.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
1 review
5 of 5 bubbles Reviewed October 31, 2012

Fantastic location within short walking distance from shopping, Plaza Mayor, good restaurants, and public transportation. Situated on a quiet side plaza. Room was large with small sitting area, cleaned to perfection every day, and had plenty of hot water. Staff was very helpful and spoke English well enough to get by. Great breakfast with vast array of continental as well as hot foods and pastries. We ate at the hotel restaurant one evening and were served one of the best meals of our vacation. Nice view of the inside lobby in a courtyard room. I can't think of anything I didn't like.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Sharon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

What is really great about this hotel is that there is no street noise at all. Set on a quiet square, there is no significant thorough traffic possible so it is quiet. And you can walk to most anywhere in central Madrid from this hotel-we never even used public transit. Around the corner from this hotel is a true neighborhhod joint with formica tables and teriffic tapas where the locals seem to go for a drink and a bite on the way home. The hotel itself is very well managed-clean,light, well appointed, excellent breakfast buffet, comfortable spacious room with balcony view over the roofs of Madrid.The major department store (with basement supermarket for room picnics) is two short blocks away. Highly recommend this hotel.

Room Tip: High floor with balcony for views
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EthanAllenBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesIntur, Comercial at Intur Palacio San Martin, responded to this review, October 30, 2012
Dear Ethan,
Thank you so much for sharing your experience on Tripadvisor. We are delighted you enjoyed your stay with us so much and thank you for recommending our hotel to the other travellers.
We very much hope to welcoming you again in our hotel on your next stay.
With very kind regards,
The Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

This hotel was lovely! It is centrally located between Gran Via, Sol and many plaza's! Our room was very large with a great balcony overlooking the city. It was beautiful. The bed was comfortable and the rooms were nice and clean. Even though it was an older hotel, it really didn't feel that way. The staff were helpful and very nice. The only "problem" we had was our cab driver not able to find the hotel at first. The entrance of the hotel is a bit peculiar being that it really isn’t on a main road. I’d print a map or write down the major cross streets in case you have the same problem. Other than that, it was a great hotel at a great price. Can’t beat that!

Room Tip: Ask for a room with a large balcony! It was awesome!!
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rjean11511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesIntur, Comercial at Intur Palacio San Martin, responded to this review, October 30, 2012
Dear guest,
Thank you very much for your comments regarding the hotel. We are glad you liked the location and services we offer.
Regarding the situation of the hotel, we are happy to inform you that on our official website www.intur.com, you will find the directions to all our properties regardless you come on public transport or own car. There is indeed a car park just opposite the main entrance of the hotel.
We would be delighted to welcoming you again in other hotel.
With very king regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wallasey
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

Visited this Hotel in Sept with friends - Very Central for everything at Least Three metro stations within easy walking distance,Plenty of Good Returants in the immediate area, all of which are good value for a Capital City.
Got Yellow Bus from Airport (5 Euros each) to Banhof (Station) then Taxi from there to Hotel - as has been mentioned on previous reviews make sure you state name of hotel clearly or ask for Playa san martin,also beware some Taxi drivers try to rip you of if you go from station claiming a tax for being transported from the station!!!
Breakfast in the Hotel is very good and they will do a cooked breakie if you ask, also ate during the evening at the Hotel outside on the Plaza it was very good and excellent value.
Do the Bus tour(Both of them) as they do explain quite a lot about this City and you can use them to hop on and off at your convienience to explore!!
Had good room on top floor facing inward,which meant it was very quite and gave very good sleep quality.
If you get chance take a Train Trip for the day to Toledo(used to be the old Capital)Trains would put the U.K.s Ramshackle system to Shame - cost about 18 Euros each return then get bus from Station to City (Built on a Hill).
All in all a good quality Capital City Center Hotel well worth a visit!

Room Tip: Try to get top floor facing inward.
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cadz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

Good older grand hotel in a small "square" ideally placed for the Grand Via, Plaza Mayor and the royal palace.
Our room was very large overlooking the square. Rooms appear to be dark and their are some strange noises from the heating system. Overall is was a well priced hotel. It lacked a real bar area but the outside terrace was spacious and the service good with friendly staff but drinks were fairly expensive. With a little more attention to detail and renovation it could be a great hotel.
Breakfast is expensive in the hotel but there are plenty of better price places to eat nearby.

One word of caution, when using a taxi make sure you have the name and address written down otherwise you could find yourself heading towards Chamartin Railway Station rather then Plaza San Martin, we were not the only visitor that had this experience.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AntonyColchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Intur Palacio San Martin

Property: Intur Palacio San Martin
Address: Plaza San Martin, 5, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotel in Madrid
#52 Luxury Hotel in Madrid
#81 Family Hotel in Madrid
#114 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intur Palacio San Martin 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Intur Palacio San Martin Hotel Madrid
Intur Palacio San Martin Madrid

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