On the plus side, this is a lovely grand old hotel. Yes, it could use a little updating (older carpet, etc), but the location was great for easy access to bus/train in Madrid. Staff was very courteous.
My only issue is that the hotel and its amenities are priced for a five-star experience (20 euros for a glass of beer and wine/22 euros each for breakfast, etc.). While I understand that this typically happens in a five-star hotel, our experience didn't always match up with the five stars.
As an example, when we were guided to our room, there were a stack of dishes left by housekeeping from the previous guest that remained at our front door through the entire next day. The atrium area that our room faced was a great means to channel noise - and the management seemed unwilling to do anything about the loud talking that continued throughout the night, or even the banging of silverware (staff, perhaps?) during the day when we were resting (jet lag). Simple things, but they add up. I certainly wouldn't think twice about them elsewhere if we weren't paying these rates. .
I might consider staying here again, but I don't think it's too much to ask that five star prices produce a five star experience.
- Official Description (provided by the hotel):
- The InterContinental Madrid hotel is a cosmopolitan retreat that opens up the real charm and passion of this vibrant city. A sense of occasion takes over the minute you step into our marble-lined lobby, where a sumptuous brunch is served on Sundays. Fine dining, award-winning business facilities and a 24-hour gym make the hotel a destination in itself. Salamanca's high-end fashion boutiques are a short distance from the hotel, as are Madrid's world-class museums. ... more less
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- Also Known As:
- Intercontinental Madrid Hotel Madrid