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“Great staff, tired and dated rooms”

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InterContinental Madrid
Ranked #36 of 444 Hotels in Madrid
GreenLeadersSilver level
New York City, New York
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Great staff, tired and dated rooms”
Reviewed March 14, 2013

Firstly the positives; every staff member we came across was efficient and courteous, from the doorman to the concierge, the service was speedy and accommodating. Location is good. Beds comfortable. Rooms clean. Breakfast has a decent selection of foods on offer (we loved the fact they had churros and poras on offer but they were cold and there was no proper chocolate sauce to go with them!).

However, we left the hotel feeling somewhat underwhelmed. It is a very dated property, i'm not one for philippe stark interiors but the rooms were clearly last updated in the early 90s, the restaurant where one has breakfast was a hommage to 1985 interior design, and poorly maintained at that (all the paint was peeling away on the window panes). When we checked in we were allocated a room on the 4th floor overlooking the Paseo de la Castellana which was incredibly noisy, we called down to reception and were swiftly moved to another room down the corridor, however this room was a disabled room and we are both able bodied so the fixtures and fittings were awkward, as was the layout of the room. The hotel was clearly far from busy so we were surprised and somewhat disappointed that we should have been moved to such a room but we had been travelling all day and didn't have the energy to ask to be moved again. An upgrade of linens should also be considered as our bath towels were frayed and the curtains were bobbly and dirty.

We paid 25% less for this hotel than we would have paid had we stayed at the westin or the ritz so all things considered the price point was fair but don't come here expecting luxury, quality slippers, fluffy bathrobes or high end decor, this place is comfortable, serves a purpose but shan't wow.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelkat123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Director de Recepción at InterContinental Madrid, responded to this review, March 15, 2013
Dear guest,

First of all let me thank you so much for your review of our hotel.
We are very pleased to hear your nice comments related to the service received which I have shared together with all the team members.
I have also reviewed your other concerns related to your stay together with the Head of Departments so actions can be taken and avoid such situations in the future.
Once again I really appreciate your comments and hope we get the opportunity to show you some of our improvements on your next trip to InterContinental Madrid.
Kind regards,

Juan Carlos Caballero
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,759 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Elizabeth, New Jersey, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 9, 2013

Stayed on one of the top floors that had a balcony. View was good. It's in a great location, fairly close to all the tourist attractions. Room was clean and very cozy. The staff was friendly. No complaints here.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Andreia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, March 11, 2013
Dear Andreia,

All InterContinental staff would like to thank you for your visit and great comment about us!

We love our location, calm, close to attractions and public transportation around.

We hope to welcome you very soon.

Kind regards,
A.Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
|Toronto, Canada
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 9, 2013 via mobile

I stayed at the Intercontinental Madrid for a business conference in January and was generally impressed with the hotel rooms, facilities, food, and bar. Although my room did not have much view, overlooking an internal courtyard, the bed was very comfortable, generous size and very clean and well-kept. My room was on an upper floor and the water pressure was frequently low when taking a shower in the morning. This was the only negative I experienced. The breakfast buffet has a good variety of high quality foods. Many evening were spent at the hotel bar having a few relaxing drinks with colleagues while watching a football match. The service was prompt and courteous throughout the hotel. There are a few restaurants in the area, but not as many options as in central Madrid. Overall, a good location. I would stay here again.

Stayed January 2013, traveled on business
Helpful?
4 Thank WanderingCanuck100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, March 11, 2013
Dear guest,

Thank you very much for nice comment!

We are very happy to know that you have enjoyed your stay with us during the event.

I will personally pass your nice comments to our team.

Looking forward to welcoming you very soon.

Kind regards
A.Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 9, 2013

What a relaxing sanctuary. Elegant and peaceful. Just loved staying here. It's a classic style hotel, so if you are looking for trendy this isn't your place. But it's great for a business trip. The food is great too.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aliciaskubick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, March 11, 2013
Dear Isabelle,

Thank you very much for such a great comment about our hotel!

Indeed, for us is also an oasis on the heart of the city!

Looking forward to welcoming you in our hotel very soon.

Kind regards,
A.Fernandez
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Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 6, 2013 via mobile

Agree with other posts that the staff provided great service. Usually don't stay at this flag in the US but have stayed at two in Europe in the last year and both experiences has been good. Upgrading to the club lounge is great if you are staying a few days. Good access to metro system and walking distance to shopping and restaurants. Room was nice and bathroom was well appointed.

Stayed February 2013, traveled as a couple
Helpful?
18 Thank Travelingduncs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, March 12, 2013
Dear guest,

We are very pleased to know that your experiences in Europe in two different InterContinental Hotels.

We have some emblematic hotels around Europe (Cannes, Paris, Rome...) all of them are wonderful options for a city break.

We remain at your disposal for anything you may need.

Kind regards,
A.Fernandez
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Los Angeles, California
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 5, 2013

We spurged on a Club Room reservation for our 3 nights in Madrid and it was so worth it. The breakfast in the Club was huge with prefect coffee makers.
Everyone with the hotel staff was wonderful and never blinked an eye over two old guys in a single bed.
The entire hotel is very old school luxurious, yet up dated.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank JandRLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, March 7, 2013
Dear guest,

I would like to thank you for your last visit and time for sharing your comments with other travellers.

I really hope to have the pleasure of welcoming you soon!

Kind regards,
A.Fernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
75 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 28, 2013

First of all i stayed at this hotel for a full week! It was just amazing -from the grand lobby to the hotel corridor this hotel was mind-blowing. The staff is probably the best staff i have ever come across in all my InterContinental stays. The concierge is nice & well informed & has tenure when it comes to the job. I became a house guest at this hotel walking around in my pajamas -i just felt at home. The location is good; we arrived from the airport solely relying on the metro, we got off at “Ruben Dario” which is the closest metro stop & a 5 minute walk with light baggage.
The rooms are classic InterContinental -5star standard type room & I wish all InterContinental’s were like this room. Great size both overall room & bathroom, very large. Décor throughout the room is very rich & beds are very comfortable. Built in cabinetry into the wall with a very efficient layout -most room views are good looking out onto the busy streets. Bathroom is top notch with over abundance of space & great tile work with a separated toilet. Its priced very fairly for what you get overall from the hotel. Anyone that stays here –im sure you will enjoy your stay.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank TattooedPassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICMadrid, Executive Office at InterContinental Madrid, responded to this review, March 5, 2013
Dear guest,

We would like to thank you for such a nice comment!!

All our staff is really happy to hear your words about your stay.

I also think that our Concierge Team are stars of our hotel, they are always very helpful and very well informed about the city.

We are looking forward to welcoming you very soon.

Kind regards
A.Fernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Madrid

Property: InterContinental Madrid
Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Madrid
#9 Business Hotel in Madrid
#14 Family Hotel in Madrid
#16 Romantic Hotel in Madrid
#29 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
Official Description (provided by the hotel):
The InterContinental Madrid hotel is a cosmopolitan retreat that opens up the real charm and passion of this vibrant city. A sense of occasion takes over the minute you step into our marble-lined lobby, where a sumptuous brunch is served on Sundays. Fine dining, award-winning business facilities and a 24-hour gym make the hotel a destination in itself. Salamanca's high-end fashion boutiques are a short distance from the hotel, as are Madrid's world-class museums. ... more   less 
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Also Known As:
Intercontinental Madrid Hotel Madrid

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