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“Excellent Hotel Great staff”
Review of El Madrono

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El Madrono
Ranked #54 of 443 Hotels in Madrid
Certificate of Excellence
Reviewed January 28, 2014

I stayed at VP Madrono for 6 nights.
The staff was really helpful and always available.
I was really impressed with the room; really spacious, and the bathroom was great.

Great value for money

I recommend this hotel

  • Stayed: January 2014, traveled on business
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Review collected in partnership with this hotel
1  Thank westindies97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded January 30, 2014

Dear customer,
Thank you very much for your excellent opinion at Tripadvisor. We are glad to read that you enjoyed your week in Madrid in our wide rooms including a small kitchen and a modern bathroom. For all our future guests we like to inform that you can find the best offers and discounts on our web site.
We hope to welcome you again at VP El Madroño and like to thank you for recommending our establishment.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 - 214 of 691 reviews

Reviewed January 21, 2014

Clean, spacious room, not very expensive, friendly staff! The kitchen is very little but anyway it is no use to cook, just go outside and eat tapas somewhere! The hotel is a little outside the city centre but close to the metro. Nice restaurants in the neighborhood too!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank chrisdeveer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded January 30, 2014

Dear customer,
We are very grateful for your comment at Tripadvisor. For us it is a great pleasure that you had a wonderful stay in our spacious rooms and that you liked the situation of our establishment, close to the metro stop Diego de León and plenty of restaurants in the Salamanca neighborhood.
Hopefully we can welcome you during your next stay in Madrid at VP El Madroño.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

Have traveled the 4 corners of the world and appreciate a good hotel when I stay in one and this is one of them. It is not a 5 star hotel but a good 4 star apartment hotel with cooking facilities but does not feel like an apartment. The cooking facilities is well hidden when not in use. Room is clean and very spacious. Bed is great for a good night rest . They have free wireless internet which actually works. Toiletries is provided and shower stall has the rain-drop shower as well as the regular shower head and water pressure and temperature is adequate to enjoy a nice warm shower. In addition, this is one rare hotel to provide fridge full of free drinks (water, pop and a small wine) with refill to cost extra. The last experience I had of free drinks from the refrigerator is at the Le Meridian in Vienna.

There may be limited personnel at the reception but the folks are real friendly and attentive. Beside the hotel is a hugh parking and folks like us who drive around Spain appreciate readily accessible and available parking even though we have to pay Euro$16 per day for it. Being in downtown Madrid, finding a decent parking on the street is literally impossible ...like many large europe's major city downtown, parking a rental car can be an experience ... not only rare to find on the streets but when one find one, be prepare to exercise your parking skill to ensure you still get 6 inch clearance in the front and back of the car within a very tight confine space. Behind the hotel forming part of the hotel is the restaurant and the garden.

Location of this hotel is a bit off as it is a 30 minutes walk to the main museum, palace and Retiro park.

  • Stayed: January 2014, traveled as a couple
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Thank E-TravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded January 22, 2014

Dear customer,
We like to thank you for taking your time to write your outstanding opinion about our VP El Madroño at Tripadvisor. It is a great pleasure for us to read that you had a wonderful stay in our spacious rooms with an American kitchen, very practical for longer stays or families with children and a modern bathroom. As you have mentioned, we offer to all our guests as a special welcome service free soft drinks in the fridge for the first night. Thanks for pointing out the friendliness of our staff and also the parking in the proper building with special prices for our customers. With this service it is not necessary to bother where you can leave the car during your stay in Madrid.
We are pleased to inform all our future guests that the hotel is located close to the metro stop Diego de León form where you can reach the main tourist attractions in about 15-20 minutes.
Thanks again for your commentary and we hope to see you soon in one of our VP Hotels in Madrid.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014 via mobile

My husband, my son (1 year and 10 months) and i are very happy that we chose this wonderful hotel Madroño! We enjoyed every moment of our stay there! Everything was simply great: location, comfort, cleanliness, polite and friendly staff, beautiful garden! High standards with very reasonable price! We will definitely come back to " Madroño" again and recommend this place to all!

  • Stayed: December 2013
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1  Thank Elina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded January 13, 2014

Dear customer
We like to thank you for your outstanding opinion about our VP El Madroño at Tripadvisor. We are celebrating that you had a wonderful stay in Madrid and that you enjoyed our spacious and comfortable rooms with a small kitchen, very convenient for families and longer stays. Thank you very much for pointing out our friendly staff because it clearly shows the effort we make day by day to satisfy our customers.
Hopefully we will see you very soon at our VP El Madroño.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Very spacious room. Kitchinette with coffee machine and microwave. Very clean. The hotel has 24hr reception - we arrived at night and this was not a problem. Several supermarkets, restaurants and bakeries close by. Free wifi worked very well in the room. Metro station Diego De Leon at 150m from the hotel - from there still 5 to 15 minutes to the main attractions of Madrid. Metro runs very late - till 1.30 am at night.

  • Stayed: November 2013, traveled as a couple
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3  Thank somanynicetrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded November 22, 2013

Dear customer,
Thank you very much for sharing your opinion at Tripadvisor. We are very happy to read that you had a pleasant stay in our spacious rooms with all its facilities and that you are pointing out the situation of our hotel, very close to Metro Station “Diego de León” and the main tourist attractions of the city.
We hope to see you soon in one of our VP Hotels in Madrid.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Okay the basics first, the location is less than a block from the metro, so although you are not in the middle of the old center it's super easy (and cheap) to get there. The prices are good, and the breakfast is AMAZING! The rooms are clean and spacious.
Now for the real thing that makes this hotel so great, the service. The staff are amazing and very helpful. I met my parents in Madrid for the weekend and when they arrived before me, so when I got there I really had no idea where they were (I was the only one with a Spanish cellphone) but the man at the front desk knew exactly who I was and told me just where I would find I could find my parents. For the rest of the weekend the staff exceeded my expectations of service. The staff were very knowledgeable about where to go and how to get there. But the thing that I appreciated the most was their grace with my Spanish. Although they are fluent in Spanish and English (and I heard French), they let me try Spanish without judgement and were very gracious when I couldn't find the right words.
I would recommend this hotel to everyone and will definitely go back again someday.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with this hotel
5  Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded November 15, 2013

Dear customer,
We like to thank you for your outstanding review about our VP El Madroño. We are celebrating that you could enjoy your stay with your family in Madrid and that you are pointing out our staff. For our hotel chain it is very important to offer a professional and friendly service and help our guests in any way we can. We are really happy to read comments like yours because they clearly show the effort me make day by day to satisfy our customers.
Hopefully we will see you very soon at VP El Madroño or in one of our other hotels in Madrid.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Not right in the centre of town, but quite convenient to a Metro station so it doesn't really take very long to get wherever you want to go because Madrid's Metro system is very efficient.. Large clean room. Friendly staff. Very good breakfast option available. Free wifi worked very well. Very happy to recommend.

  • Stayed: August 2013, traveled solo
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1  Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpcalidad, Director de Relaciones con Clientes at El Madrono, responded to this reviewResponded November 15, 2013

Dear customer,
Thank you very much for sharing your opinion at Tripadvisor. We are happy to read that you found the situation of our hotel quite convenient and that you enjoyed your stay in our spacious rooms. It is a great pleasure for us that you liked our breakfast buffet with homemade products and we are very thankful for recommending our hotel.
We hope to welcome you back at our VP El Madroño.
With kind regards
Sandra Serrano
Directora de Relaciones con Clientes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Madrono

Address: Calle General Diaz Porlier 101, 28006 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Wheelchair access
Hotel Style:
#18 Romantic Hotel in Madrid
#24 Business Hotel in Madrid
Price Range: $89 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Madrono 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
The privileged location of the VP El Madroño in the heart of the Salamanca district and the virtually direct access to Barajas Airport and the Exhibition Centre (Ifema) make the VP El Madroño one of the best choices for enjoying Madrid's iconic museums and monuments, its unique cuisine and incredible shopping. Our establishment's spacious rooms adapt to your every need, whether for long stays, business trips or family vacations. The VP El Madroño has its own 24-hour monitored parking lot with special prices for clients staying in the hotel. Our establishment is, without a doubt, the perfect choice for a business trip or for enjoying and getting to know the city. ... more   less 
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Also Known As:
El Madrono Madrid

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