This is my 6th visit to Madrid and my fourth hotel. If you have not been to Madrid before and do not have a command of Spanish then this is a great hotel for you. It, like many so called 5 start Madrid hotels, have plenty of staff, including the waiters, that have a command of English. Indeed, the music is all American rock. Converselyy, if you want a true Spanish experience in your hotel then perhaps this is not the one for you.
The location on the Paseo de Castellana is very good, though not as good as the Westin Palace whcih is near the Prado and Plaza Mayor, but it is near many other museums and if traveling for business it is much closeer to the business center (5 minute cab ride). It is a 7-8 minute cab ride to the nicest shopping areaa or you can get there if you like a bit of a longr walk, but it is walkable.
The lobby is nice and the hotel does sport a two Michelin star restaurant (Santceloni). We found the food to be quite good and the hotel seems to put a lot of efffort into its cusine.
The staff is very friendly and accomodating and they seem to truly appreciate your business.
The most importnat aspect of a hotel is its rooms. We were in room 407, a junior suite. The suite has a king size bed and another room with two twin beds. There was plenty of room, though the closet space is sparse and does not have enough hangers, which annoyed my wife. There were some other nice luxuries like robes, slippers and other amenities like lotions and soaps. The bathroom itself is not large, but sufficient. The room was very clean and the bed comfortable, but trending towards the harder side from a mattress perspective. There is a turn down service as well. There is a small desk that is large enough for most people.
My biggest complaint is the internet. The service is free, however, if you do not use it for a few minutes you have to sign in again. In a given day I must have signed in 10-15 times which is just stupid.
I was here for a conference and the meeting facilities were also nice and the food served was surprisingly good. Temperature control was a bit of a problem, but only in a minor way.
Pricing is not too bad commpared to similar hotels and is significanlty better than the Palace Hotel (Westin). Overall, a very nice stay with a little bit of luxury. I would stay here again.
- Official Description (provided by the hotel):
- Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more less
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- Also Known As:
- Hesperia Madrid Hotel Madrid
- Hesperia Hotel Madrid
- Madrid Hesperia Hotel