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“Superb”
5 of 5 bubbles Review of Holiday Inn Madrid

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Holiday Inn Madrid
Ranked #281 of 444 Hotels in Madrid
Kilwinning, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Superb”
5 of 5 bubbles Reviewed June 10, 2013 via mobile

Great hotel. Stayed there to go to a Real Madrid game and we couldn't of picked a better hotel.
5 minute walk from the stadium. In the heart of the financial centre.
Really friendly staff and very helpful.
Rooms decent and clean.
Breakfast was a good standard, buffet style with a standard selection but nice way to start the day.
Tgi right across the street along with Starbucks and local cafes.
Also bought the hop on hop off tour pass for the bus from the hotel and the bus stop was right across from Real Madrids ground. Took 5 mins and we were in the city centre. Ohh also there is a roof top pool and sauna and gym, pool is seasonal.
So all in all wether it's for a city break or a weeks stay this hotel won't let you down.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottishred74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review, June 12, 2013
Dear Guest,

Thank you very much for your comments.
We hare happy to read that you enjoyed the location and had a nice stay with us.

Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Paloma Muñoz
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Famagusta, Cyprus
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

Perfect hotel for a business trip, I'm a frequent guest here. Even the basic room is very comfortable & large with excellent facilities; comfortable beds with a choice of hard and soft pillows. Very nice bar in the lounge, free selection of tapas when you drink there
Breakfast is superb with an excellent selection

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pagey74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review, May 14, 2013
Dear Guest,

We thank you for your comments. We are pleased to know that you are one our frequent guest and you are happy with our facilities and service. We will continue working to maintain and improve their level of satisfaction.

Hoping to welcome you back to Holiday Inn Madrid soon,
Yours sincerely

Paloma Muñoz
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

We (2 adults 2 children) stayed at the Holiday Inn Madrid for 4 nights on a recent long weekend break to Madrid. We had a great stay with excellent service and would recommend the hotel to any family or other party wanting somewhere comfortable and restful to stay in Madrid. It's easy to access from the airport with the direct metro line to Nuevos Ministerios. We walked the short distance from NM rather than changing and going the one stop to Santiago Bernabeu - easy peasy. And access to the metro and buses for general travelling around was so simple - bus stops and SB metro station just around the corner. So the hotel is not central but with everything so easy to access, it's a great base. We did a tour of the Bernabeu stadium and saw a game on Saturday night - was fantastic to just be able to wander back a few mins to the hotel afterwards. We had a special deal for buffet breakfast - 20 euros for all 4 of us. Not the best breakfast we have every had, but plenty of choice and quantity and at 5 euros each, can't complain. Also not advertised was free Wifi which was available throughout the hotel - we found that we could connect two devices which was a bonus. Also one computer with free access and internet usage on down by reception desk.
Our room was comfortable and clean with two double beds as requested. Shower was great. We were right by the lift but weren't disturbed at all by any noise (nor from adjoining rooms either).
And temperature control was easy.
So all in all a great stay and to be recommended.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yakyakyak36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review, May 13, 2013
Dear Guest,

We appreciate you taking the time to share your comments with us.
We are happy to read that you enjoyed your stay for differents reasons, location, staff, familiar rooms.
We will still working hard to keep good quality of service.

Hoping to welcome you back to Holiday Inn Madrid soon,
Yours sincerely

Paloma Muñoz
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porrentruy, Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 26, 2013

The Holiday Inn Madrid is a good choice for a business trip in Madrid. It is located right next door from the business district, the conference center and (if you are a soccer fan) from the Bernabeu Stadium. Public transport bring you easily to the city center. The staff was helpful (great recommendations for outside restaurants) and courteous (a special mention to the finance department, which helped me complying with my auditing department by providing me with a new version of the receipt a posteriori). The value for price was OK, and the hotel restaurant not too expensive. I would only mention as a negative point that the soundproofing between rooms is not optimal. And if you have a bit of time after a long day, I would recommend that you indulge yourself with a good massage in the Thai Spa attached to the hotel. The staff is skilled and the prices reasonable... Just follow the nice fragrance in the entrance hall, it will bring you there.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review, April 28, 2013
Dear Guest,

Thank you very much for your comments.
We hare happy to read that you enjoyed the location and had a nice stay with us.
On the other hand, we would like to inform you that on the near future is planned to make a full refurbishment of rooms including the soundproofing between rooms.
Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Paloma Muñoz
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
1 review
1 of 5 bubbles Reviewed April 18, 2013

I booked the Holiday Inn Madrid for April 13th however my business plans changed. I canceled the room well in advance of the cancel deadline only to be charged for the room. Not the best first impression as I was going to rebook for the following week. I was given a bad email address and no answer to the out of country call I was asked to make in order to resolve the issue. Of course this is probably an overall Holiday Inn problem, but it has already given me a bad impression of the property before even stepping foot in the building.

Stayed April 2013, traveled on business
Helpful?
Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review, April 24, 2013
Dear Guest,
We appreciate your comments in order to improve our services.
We are really surprise to heard that a cancellation charge was made before the cancel deadline and we are going to investigate all this issue to find out what happened, If there is a discrepancy on this matter be aware that money will be refund.
Please for any further queries about this matter do not hesitate to contact us on reception@hi-madrid.com
Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Paloma Muñoz
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Madrid hotels

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

My family and I stayed at the Holiday inn Madrid in mid September 2012 for 2 nights. This hotel was great… The hotel isn’t right in the centre of Madrid but it was so easy to get round by subway or buses... just a few stops and you’re at The Plaza Mayor. Also, it was about a 3 minute walking to the Santiago Bernabéu Stadium, from the hotel which is great if you’re in the city for a football game! As well, right outside the hotel there was plenty of restaurants and even a Starbucks.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cluis89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review, April 15, 2013
Dear Guest,

Thank you very much for your comments.
We hare happy to read that you enjoyed the location and had a nice stay with us.

Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Mercedes Santos
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

A nice and clean Hotel within a two minute walk of the Stadium, next door to a gym and a few restaurants. The staff are very friendly, breakfast was fine too. Free internet in reception for checking in online etc

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review, April 10, 2013
Dear Guest,

Thank you very much for your comments.
We hare happy to read that you enjoyed the location and had a nice stay with us.

Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Mercedes Santos
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Madrid

Property: Holiday Inn Madrid
Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#164 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
Official Description (provided by the hotel):
Access by Orense Street, 22 /24 ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn

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