Other reviewers have complained about street noise but the day we arrived Madrid was holding a giant street festival just down the street with music so loud it nearly knocked you off your feet when the hotel doors opened. However, while you could hear it in the apartment, this was street noise on an epic level and we were never bothered by noise later. Overall our stay was very good. The air conditioning went out one night and while they tried to fix it (10 pm on a Saturday and the maintenance guy was out working on it) they were unable to do so. The hotel was full and they couldn't move us until the next day. Fortunately, it was stuffy but not unbearable and ok with open windows later in the night (and not noisy until bus traffic really picked up). I couldn't give them 5 stars because the maid service was spotty albeit well meant and up to an ok standard. What I mean is that while the room was always kept clean - towels would be removed but not replaced - same with soap or other things. Once the garbage had been collected but then the bag was left in the middle of the apartment hallway. Also, we tended to eat in the apartment fairly often as we have a small child. They claim to charge you for more than one dishwasher tablet and there was no dish soap or wash clothes to do the washing up. I don't mind cleaning up after myself but they should make it possible to do so. We stayed for 10 days so it's not like you would have expected us to only do the dishes once. Otherwise, the concierges were polite and the apartments were large and reasonably well equiped.
- Official Description (provided by the hotel):
- Located in Alcala street between Puerta de Alacala and Plaza Cibeles, next to Parquedel Retiro and just a few steps from the art museums of the Golden Triangle (Museo del Prado, Museo Thyssen-Bornemisza and Museo Reina Sofia). Within walking distance to Puerta del Sol and Teatro Real.Luxury Suites offers 18 one and two-bedroom apartments ideal for short, mid and long-term stays, the size of which varies from 65 sqm to 135 sqm including a duplex and connecting apartments.All completely restored with contemporary design and allthe comfort of a home away from home.All Double bedrooms with king size bed or twin beds, one or two bathrooms with Molton Brown amenities, fully equipped kitchen, living room/dining room with sofa-bed. ... more less
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