Another review said the staff were older, yes, they were but, they were professional and pleasant to us. the Hotel iteself was comfortable and clean. There were English language newspapers in the lobby as well as fruit and umbrellas to borrow when it rained. We were able to purchase some tours from the front desk. We did have some charges made to us that were incorrect and the front staff corrected the problem with no discussion when we checked out. We did order a dinner from the resturant in the hotel. I WOULD NOT EAT THERE! THE FOOD IS MICROWAVED! NOT PREPARED FRESH. They were pleasant enough to remove the charge from our bill when I complained that we could not even eat the meal. They did so without making us feel uncomfortable. We really appreciated that fact. They were professional top to bottom. Everyone on the front desk spoke english well. There are resturants across the street. There is a market one block east and one block west. (turn right out of the hotel go to the end of the block turn left go one block turn right and it is on the left side. We were able to snacks and drinks there. There are only English speaking news channels on the TV, so one evening we found a Theatre that showed the movies in English.(V.O- Version originale) Got to see the new James Bond movie in English. Most of the small resturants don't open until 8:30pm. The two across the street are open all the time. I'm asian american.
There is a self serve laudry an 8 min (timed it)walk from the hotel as you head south toward the Grand Via. The Gran Via is an additional 10 min further south. There is a bus stop right around the corner as well as a metro stop. Everything was close. We bought a 5 day tourist pass at the airport that got us into town and with one transfer got to the Alonzo Martinez metro stop. It was reasonable and easy to use. We were able to use a car transfer company to get us to the airport for an early morning departure for 24 euros. We had a great time in Madrid but, watch your purse. My wife got pickpocketed on the metro.
This is a definite yes as to a return stay at the Gran Vesalles. The biggest reason. The front desk staff were attentive and responsive to our needs and concerns. A huge plus when you want things to be perfect for your stay
- Official Description (provided by the hotel):
- Gran Versalles Hotel is in the centre of Madrid, near Alonso Martinez Square and the wellknown neighbordhood called Chueca. You can reach Gran Via Street or Serrano Street in a short walk, or take the metro at Alonso Martinez Station, just round the corner, with 3 lines (4,5 and 10) which will bring you shortly to any place in town, even to Barajas Airport in just 30 minutes. ... more less
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- Also Known As:
- Hotel Gran Versalles
- Gran Versalles Madrid