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“Perfect!”
Review of H10 Tribeca

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H10 Tribeca
Ranked #137 of 436 Hotels in Madrid
1 review
“Perfect!”
Reviewed February 14, 2013

Arrived in Madrid Airport late afternoon, got the metro from T1 to Nuevos Ministerios and then from there to Santiago Bernabeu. However it's a 15min walk if you get of at N. Ministerios. Location is fantastic 10minute walk to the Stadium which is why we stayed in Madrid to watch Real vs Man United.

Staff were very friendly and helpful, rooms were a decent size, mini bar and tv (however you do have to pay for English channels) Beds were comfy and bathroom was big. Breakfast from 7 until 10:30. Good variety of food and staff again very pleasant.

Needed an iron and the eceptionist brought an iron and ironing board up within 5mins. There is room service and a garage too. Lounge is very spacious and very nice warm colours.

Excellent stay and service. Will be back again. Thank you to all the staff who made our stay enjoyable.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeckiWrigley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Director de Relaciones con Clientes at H10 Tribeca, responded to this review, February 19, 2013
Dear guest:
Thank you for your time to share your review about your stay at the Rafaelhoteles Orense. It is wonderful to learn that we exceeded your expectations and provided you with attentive service. The feedback we receive from valued guests like you is very important for us. We hope to serve you again in the near future in Rafaelhoteles Orense.
Best regards.
Javier Grao
Guest Relations
Rafaelhoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
London, United Kingdom
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 20, 2012 via mobile

<<Location>> In the Bernabeu area of Madrid very close to the Bernabeu stadium and also office area surrounded by Torre Europa (big high riser building). So if you wanna be in the area it's just 7 minutes walk.
<<Rooms>>: I looked at their website and thought the rooms looked more modern on the site compared to reality. Rooms are kinda dated and they are not the modern feel I'd expect. Still fine of course though. Photos on this review are from a standard room.
<<Pet hate 1>>: Toilet paper! felt like the kind you get in fast food outlets... where is the soft cushiony toilet paper you get at other boutique 4* hotels?
<<Pet hate 2>>: The duvet cover had a cigarette burn... Details! :-)
<<Room service>>: Really bad burger, almost raw inside. Makes me wonder why on earth I chose a burger to start with in Spain when I could have something Spanish. But to be honest the selection could be better on their menu. They had some baguettes, a salad, a pizza, tagliatelle, and some type of risotto with mushrooms and a steak. Overall decent prices.
<<Internet>>: ALL modern hotels in Europe that want to call themselves 4* HAVE wifi in the room. This one doesn't. You have to use a cable. Don't bother with the reception if the cable isn't working. She won't care like she did not care about mine as the cable did not work. I found another Ethernet cable behind the TV and got it to work at the end. Also Internet is not fast enough to e.g. View music videos or listen to Internet radio stations. But good for at least going on VPN and doing basic email.
<<How to get there>>: Madrid Metro. Take the line 8 to Nuevos Ministerios and change there to No 10 northbound towards the direction of Hospital Infanta Sofia (1 stop on the no 10 line from Nuevos Ministerios. The closest metro stop - at least the one I used was Santiago Bernabeu.
<<Staff>>: Overall they were nice and helpful except the person who checked me in who even though was ok she could have smiled a lot more.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexPtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 19, 2012

This hotel was good value with a decent, clean and tidy room. The tv channel selection was I thought quite limited with only Spanish channel available and not the advertised satellite service.The bathroom was fully tiled and clean. The hotel staff were very helpful and extremely polite. The breakfast was good and plenty of choice. As our flight was not until the evening we were able to leave our cases with the hotel until we left for the airport.

Room Tip: We were on the 8th floor and did not have any noise from outside.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAVID S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
182 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed July 28, 2012

This place was recommended because it was convenient for a number of meetings I had. I have no idea who doles out stars in Madrid, but whoever does it needs his/her examined. There is no way on earth this place qualifies as a 4* hotel. The lobby is dull, dreary and shabby. The buffet breakfast a complete rip-off, and the rooms grim. But what really rankles is that, in a place like Madrid where the July temperature is in the upper 30s, the zircon simply was not up to the task. Complained twice and eventually changed room. But that was exactly the same. So unless you are a masochist and/or enjoying sleeping in a sauna, find somewhere else!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Megahose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javiergrao, Director de Relaciones con Clientes at H10 Tribeca, responded to this review, August 17, 2012
Dear guest:
First we thank you for sharing your opinions in Tripadvisor. Your comments will help us to imnprove our service.
We are very sorry for not have covering your expectations regard our hotel. We make sade hearing you did not like our lobby, breakfast and room.
Regarding the AC service, we have experienced on that dates some problems with the main AC generator that has been resolved.
We are sorry for the inconveniences that may have caused to you and wait you choose our hotel in your next visit to Madrid.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster
Level Contributor
410 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
Reviewed June 22, 2012

I chose this hotel because it was very near to my conference at the Palacio de Congresos, and also because I obtained a very competitive price for my four night stay with breakfast. The staff were very helpful and the room was clean, spacious and comfortable, with large bathroom, tiled throughout. The buffet breakfast was good, with a wide variety of cold and hot dishes. I thought that the charge for Wi-fi was exorbitant, but there was free access to the PC in the lounge area. There was no charge for the room safe. I was impressed by the lack of disturbance from outside noises.
The location is fine for accessing the Bernabeu stadium and also the metro. There are little tapas bars and restaurants in the area, but if I were coming here as a tourist, I would want to be in a more central and interesting quarter, and would welcome a swimming pool. The outside area of the hotel was scruffy. The bar and lounge were tucked away in the interior of the hotel, which meant that they were not convenient for use as a rendezvous point. Otherwise, a good, comfortable mid-price hotel.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bootess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arrecife, Spain
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 1, 2012

This hotel was perfect for us. We went to watch the football and this hotel is 5 minutes walk to the
Bernabau Stadium. It is easy to get to by metro from the airport and you can catch a bus from
the end of the road to see the sights.
The hotel itself was spotlessly clean and comfortable. It was very quiet and were able to sleep well without noise from the street, even though we were at the front of the building. The staff
were very polite and helpful. The breakfast was adequate and the waiters very professional.
In comparison with other hotels in Madrid this hotel was very economical. They didn´t charge
us extra for the safe which makes a change. We would choose this hotel again, and don´t hesitate to recommend it to others.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 764saffrons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H10 Tribeca

Property: H10 Tribeca
Address: Calle Pedro Teixeira 5, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#93 Luxury Hotel in Madrid
#136 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tribeca 4*
Number of rooms: 140
Official Description (provided by the hotel):
With a fantastic location close to Paseo de la Castellana, the H10 Tribeca stands in Madrid's main business district. Featuring an elegant interior design, the hotel offers 140 comfortable rooms, the modern Tribeca Restaurant with its carefully selected cuisine and 4 meeting rooms equipped with everything you need for your work meetings or any type of event. ... more   less 
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Also Known As:
Rafaelhoteles Orense Madrid
Rafaelhoteles Orense Hotel Madrid

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