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“Disappointed”
Review of H10 Tribeca

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H10 Tribeca
Ranked #132 of 435 Hotels in Madrid
Certificate of Excellence
Melbourne, Australia
Level 5 Contributor
96 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Disappointed”
Reviewed April 17, 2012

I was on a tour which stayed in this hotel. The hotel is in a great location if you plan to watch Real Madrid but as I wasn't I thought the area was dull and out of the way. The hotel itself was clean but my room on the 2nd floor was extremely noisy and pretty barren inside. I also found the staff at reception rather unfriendly. Breakfast was ok but nothing special. The internet is hideously expensive (it's free across the road at Starbucks). Overall I would not recomend this hotel.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hunstow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javiergrao, Director de Relaciones con Clientes at H10 Tribeca, responded to this review, April 20, 2012
Dear Guest:
We regret not having covered deeply your expectations regard to our hotel. Thanks to comments like yours we can work to improve our services and try to offer you a major satisfaction in future stays.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cape Town Central, South Africa
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 7, 2012

I was part of a tour group but traveling on my own. The hotel is located very close to the stadium - don't be put off by this as there was a game on the night I was there and I didn't hear a thing. It's close to the metro and on most bus routes.
Clean and comfortable room with buffet breakfast included - warm and plentiful.
Starbucks and grocery store are just across the road if you want for anything more.
No the aircon did not work but I could at least open the window.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank always-l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napoli
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 24, 2012

The hotel is comfortable and staff members a reception are very nice. Breakfast is usually not included in room price as well as internet. rooms are big and well equipped but temperature inside is very hot and central AC system does not make teh guest control the temperature. During breakfast you can use 1 hour wifi connection for free. Through the monitor of tv you can choose to use internet, tv and movies (not for free of course). The hotel is located near the metro of the stadium Santiago Bernaeu but the neighbourhood is poor of attractions, since there are just offices and big empty buildings. There are nice place to eat but not traditional Spanish food...

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alysa111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level 5 Contributor
94 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed March 21, 2012

This is a 3-star hotel - very average. It is clean and comfortable, but not a lot more. The staff is average (not terribly nice or helpful, not not unhelpful), the breakfast is average (and expensive - 16 Euros), the comfort of the beds is average and the location is average (unless you are going to Bernabeu stadium).

There is nothing about this hotel that I would rate as very good, but there are a few things that need to be improved upon:

1. There is no exercise room
2. There is no Wifi in the rooms, although you do get 1 hour free per day in the lobby. Good luck trying to figure how to access it, though.
3. The wired internet in the room is outrageously expensive (16 Euros / day), slow and doesn't always work.
4. The televisions are awful - circa 1990, they are small and heavy with a lousy picture and limited channel selection.
5. The floors throughout the hotel are marble...There is no carpet in site, including in the bedrooms. This makes for a very hard and cold experience for your feet in the middle of the night!

The only reason I stay here is that is near to my office. Other than that, it is not a hotel that I would chose in the future.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 20, 2012

I booked a room with 2 single rooms and I got a queen bed so it was disapointed.
Very good location if you go to see Real Madrid

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queretaro City, Mexico
Level 5 Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 28, 2012

I chose this hotel because its closeness to the stadium, it is a 10 minutes walk. If you go to a soccer match, this is the perfect location. The hotel is clean, good service, great location a good price.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nesterix1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greece
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2012

Staying for two nights here was fine. Comfortable room and bathroom. Excellent breakfast to set you up for the day.
My ony grumble - and it's a big one - concerns Internet access in the room at 7 Euros per hour (for the first hour...). A ridiculous charge and enough to put me off choosing Rafael Hotels again.
Starbucks directly across the road has free internet access - just buy a coffee (for less than 7 euros) and hook up to the wi-fi. Starbucks is open from 7.30 a.m. to 9 p.m.
In fact, Trip Advisor should allow travellers to see additional Internt charges when booking. This is a major parameter for business (and holiday) travellers when choosing a hotel and too often we get ripped off. When the charges are visible up front, travellers will start to avoid such traps.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ENAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H10 Tribeca

Property: H10 Tribeca
Address: Calle Pedro Teixeira 5, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#91 Luxury Hotel in Madrid
#136 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tribeca 4*
Number of rooms: 140
Official Description (provided by the hotel):
With a fantastic location close to Paseo de la Castellana, the H10 Tribeca stands in Madrid's main business district. Featuring an elegant interior design, the hotel offers 140 comfortable rooms, the modern Tribeca Restaurant with its carefully selected cuisine and 4 meeting rooms equipped with everything you need for your work meetings or any type of event. ... more   less 
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Also Known As:
Rafaelhoteles Orense Madrid
Rafaelhoteles Orense Hotel Madrid

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