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“Perfect hotel to stay in Madrid whether weekend or long stay”
Review of Melia Castilla

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Melia Castilla
Ranked #62 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed April 6, 2013

The hotel is located near Real Madrid stadium and close to public transportation ,the staff and the service are excellent, the rooms are spacious and well maintained ,their breakfast is special,the restaurants are distinguished and are giving very good value for the money
Certainly I will use it again if I come to Madrid whether as tourist or for business

Room Tip: Try to get rooms on the Main Street and in the renovated floors
  • Stayed: March 2013, traveled as a couple
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1  Thank amoussagm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded April 12, 2013

Dear guest,

Thank you very much for your kind comments. It’s true that to reach Bernabeu Football Stadium takes no more than 10 minutes from Melia Castilla walking along the main street in Madrid “La Castellana” .

Around the hotel is full of restaurants and quite places to take a drink.

Waiting for your next visit, receive a cordial greeting.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 - 595 of 2,961 reviews

Reviewed April 3, 2013

It may not look much from the outside, but is lovely throughout on the inside. The bed was very comfortable, and the room very nice. Front desk staff very professional. Food is great. The meeting facilities are pretty good, though the air con could be improved in one of the smaller rooms we used. The gym was pretty reasonable as hotel gyms go, and very well maintained.

  • Stayed: March 2013, traveled on business
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1  Thank SamanthaW301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Asisstant Manager at Melia Castilla, responded to this reviewResponded April 6, 2013

Dear Mrs. Samantha,

It's great to know that everything was under your expectations. We are very proud of our team who works hard every day to get our clients feel like their home.

Thank you very much indeed for your wonderful feedback.

Receive a cordial greeting.

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Reviewed March 21, 2013

The hotel is central and even on my first visit found it with no problems using public transportation. The front desk staff are very professional and friendly and were able to assist promptly.
I found the room very cosy and the bed extremely comfortable. Breakfast was always amazing but there was a bit of a language barrier with the servers.
It's central and it's easy getting around no matter your preffered mode of transport. It's a walking distance to some lovely places for shopping and a bit of sight seeing.
The cherry on top for me were the staff memeber at Melia Castilla. The front desk staff, the cleaners, the doormen, the maintenance staff,everyone of them are professional, friendly, helpful and effiecient.
It was truly a lovely stay all around.

  • Stayed: February 2013, traveled on business
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1  Thank Purity N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Adjunto a Dirección at Melia Castilla, responded to this reviewResponded March 27, 2013

Dear customer,

Thank you very much for your kind comments. It's great to know that you like our way of working and we are very pleased.

One of our main goals is to get our customer find what they are looking for accordance with their needs.

Be sure that I will extend them to all the staff mentioned by you.

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Reviewed March 21, 2013

Stayed here on an overnight layover while flying back to the US. It's a very large hotel, mostly business-oriented. Great location not too far from the airport but just off the Castellana which gives you great access to most of the sights in Madrid. Great breakfast buffet (but, a bit pricey).

Rooms are good-sized, clean, and comfortable. Lacks some of the personal touch of a smaller hotel, but the service was competent.

Prices were quite good for the quality of the product - we paid about 150 euros per room.

  • Stayed: March 2013, traveled with family
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2  Thank SandroP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Adjunto a Dirección at Melia Castilla, responded to this reviewResponded March 27, 2013

Dear Sandro,

Thank you very much for your kind comments.
We are located in the north of Madrid and very well communicated, it takes no more than 15 minutes both from the airport as to down town.
We are carrying out an important labour of adequacy in the whole hotel and we trust that these improvements are of your pleasure.

Receive a cordial greeting.

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Reviewed March 16, 2013

I am currently travelling to Madrid for business at least once per week and this is by far my favourite choice when I have to stay overnight. It might not be the most modern choice or the best possible location, but it is well communicated (taxis are always ready at the door) and it is close enough to the airport and the train station.

The rooms are spacious, quiet and very clean. The beds are extremely comfortable and water pressure and temperature are great. The breakfast and the room service are pretty good as well.

The service is top notch at all levels (five stars level), they pay a lot of attention to detail and if something is not right, they will fix it quickly and make sure you are happy. My TV remote was out of batteries a couple of weeks ago and it took them less than 10 minutes to bring me another one.

If you are lucky enough to stay at The Level, things get even better. It feels like home within a big hotel.

  • Stayed: March 2013, traveled on business
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2  Thank Clarisita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded March 21, 2013

Dear Clarisita,
First of all thanks for sending us such a wonderful feedback. We are very proud of our team who works hard every day to assure the comfortability of all customers.
Our main goal is to get the satisfaction of our clients and offer them the best service, I mean, more than you expected. We want to thank you for your recommendations to all user of TripAdvisor.
We look forward to seeing you again.
Best regards.

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Reviewed March 7, 2013

A good hotel in the north of Madrid (but still central), close to some nice restaurants. It is very spacious and not the right place if you like a more 'intimate' setting. However, the facilities are good and rooms very comfortable.

  • Stayed: February 2013, traveled on business
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1  Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Adjunto a Dirección at Melia Castilla, responded to this reviewResponded March 21, 2013

Dear Alex,
It’s great to receive your nice feedback and sharing them with all users of TripAdvisor.
Our location is in the north of Madrid and very well communicated, just 15 minutes from the airport and down town and rounded of services.
For a special (intimate) stay we can offer you The Level service at the 15th floor where you can enjoy of our best rooms with an exclusive personal treatment.
We'll be very pleased to welcome you back again.

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Reviewed March 4, 2013

Great Hotel in Madrid, great facilities for conferences also, rooms very good and staf is very fast and helpful. Very close to many nice restaurants just around the corner if you do not use the Hotel restaurant which is perfect also.
A place to stay if you want to be satisfied!

  • Stayed: February 2013, traveled on business
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Thank Tore H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded March 7, 2013

Dear Tore H,

We are very pleased with your wonderful comments which encourage us to follow working in the same way.

Our main target is to get our customer find what they are looking for accordance with their needs.

We recommend you in your next visit our restaurant L'Albufera where you'll find the best rice in Madrid in a very good atmosphere.

Hoping see you soon, receive a cordial greeting.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Castilla

Address: Calle del Poeta Joan Maragall, 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Madrid
#19 Business Hotel in Madrid
#29 Romantic Hotel in Madrid
#48 Luxury Hotel in Madrid
Price Range: $138 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
Official Description (provided by the hotel):
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym. ... more   less 
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla

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