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“Standard business conference hotel” 3 of 5 stars
Review of Melia Castilla

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Melia Castilla
Ranked #56 of 447 Hotels in Madrid
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Standard business conference hotel”
3 of 5 stars Reviewed November 30, 2012

I stayed here for 2 days for a conference. For that purpose, it suited my needs. The check-in process was a bit long, but the staff was friendly. The hotel has some character / old Europe feel, but also feels quiet dated throughout. It is really big and quite busy, like other reviewers have said. The room was again just average. On the small side and also dated, but perfectly clean and has the amenities you would expect from a large chain. I have stayed in several Melia's in the past and this one was the oldest / least modern design, perhaps it was one of the first?

The conference facilities were nice, good size rooms and a nice terrace for a cocktail hour. The food was also good, the breakfast and other meals in the hotel were consistently above average. The location is also good for a business trip. Close to the airport and close to many businesses. If I were traveling for fun, I would not want to stay here though, I would want to stay closer to downtown. That said, it's probably only a 15 minute taxi into town.

Overall, a decent place to stay for a business trip.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank margitarcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Hotel Manager at Melia Castilla, responded to this review, December 6, 2012
Dear Margitacher,

Thank you for your review of your last visit in our hotel, we are happy to see that our facilities coincided with your business affairs.

We hope you to visit us again, not only for business purposes, because as you say, we are only 15 minutes into town and we are use to offer the best prices on weekends to our leisure Guests.

Thank you again for you time and your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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Bath, United Kingdom
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed November 28, 2012

I was here for a conference, but ended up staying on for a short break afterwards. The hotel is great; very clean and comfortable. The staff are extremely friendly and all seem to be having quite a of of fun while they're working - which is nice to see! Food is great - especially the endless breakfast. The only (small) thing is no tea/coffee making facilities in the room.

The hotel's about an hour's walk from the old town of Madrid, in a fairly business/finance orientated district. That said, if you look hard enough, there are enough places nearby to have a drink, or a nice meal, particularly in the streets behind the hotel. There's a Metro station nearby too, and it's all pretty easy to figure out.

I really enjoyed myself at Melia Castilia.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Barrington_Felcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this review, November 30, 2012
Dear Richard B,

We are very glad to receive such a lovely comments about our service and facilities.

We are also so proud of our staff which always works hard to get our customer’s satisfaction as the most important of our goals.

On the other hand, the Melia Castilla is very well located and connected. It takes no more than 15 minutes to get both the airport or to down town.

We hope to see you again.

Receive a cordial greeting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 25, 2012

Large functional business hotel. good service, friendly staff.

Would benefit from a better bar area, not just a corner of reception. Given that it is very much a conference venue, staff could speed up coffee \ drink and lunch service during events.

Room Tip: high up, away from the noise of the streets and those who frequent them late at night.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Travelboy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this review, November 30, 2012
Dear Travelboy76

Thank you for your kind comments made through Tripadvisor.

Besides the bar “L’Express” at the main entrance, our meeting point, we also have, near the lifts, a very confortable area to spend a good time called “La Cava”, where you can taste drinks from everywhere till 02 in the evening in a very good atmosphere.

We hope next time you can enjoy them.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed November 23, 2012

Stayed here as the last leg of our tour, and it didnt dissappoint. Location is downtown and seems popular with business people and conference members. The room is classic European, nice bed and clean bathroom but looks old. Free wifi is a big plus, but there was no hot water kettle to use.

Breakfast was very good. Took a walk at night around the hotel, it was safe and no prostitutes hanging around like other reviewers mentioned.

Overall, a recommended hotel in Madrid

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mike_Jkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this review, November 30, 2012
Dear Mike_Jkt,

We are very glad to know that found our stablishment as you expected.

The hotel is located in the north of Madrid and very well conected, even with a taxi stop at the main entrance.

We are carrying out an important labour of remodelling and adequacy in the whole hotel and entrust that these improvements are of the pleasure and for satisfaction of our clients, though it is true that will be a process that will take its time.

Thanks again to send us your valuable opinion and for sharing it with all users of Tripadvisor.

Receive a cordial greeting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 20, 2012

Very Friendly staff as in in all Melia hotels - which really is the most consistent i have seen in any chain.

The Melia in Madrid is huge - you would imagine since lots of customers walk through the service would be poor, but it was as good as always.

location: good if you are there for work - it is located where most offices are. to get to central Madrid it is a small can ride (around 10-15 Eur)

Fitness: well equipped gym (just some free weights and one multi gym along with couple of treadmills). Fresh towels, apples and water always there.
Unfortunately they close their pool anytime other than summer. which was disappointing since the temperature was 21 when i was there (pretty warm)

Rooms: tad old but well kept, cleanliness maintained well

events: they organized some great drinking games

Food: very consistently good food throughout my stay of 4 days

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kiwi_traveller_Nick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this review, November 30, 2012
Dear Kiwi_traveller_Nick,

We realize that you stayed in our hotel when a big congress was taken place and you could enjoy the exciting life of the hotel that it is usual in these occasions.

We appreciate all your comments and we are happy to see that our staff worked hard enough to reach your expectation about service.

Regarding with the location comment, we would recommend you, for your future visits, to use the metro, as it is very fast, confortable and cheaper than a taxi ride (about 3 € per round-trip ticket)

We hope you to visit us again to show you our new spaces and rooms.

Sincerely,
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Cape Town Central, South Africa
Level Contributor
241 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed November 19, 2012 via mobile

I stayed here due to a conference that I was attending at the hotel. Got in really late and was given my room key.

The room itself was big and had a separate hall area as well as basin area separate to the bathroom.

The room however did not smell that good. The bathroom was the problem and the entire place smelled musty.

The bed was comfortable and the size of the room impressive. However the actual bathroom is not configured nicely. The toilet is not in a convenient place and you are forced to hug the toilet roll dispenser when sitting on it. The combined shower and bath are small.

The coffee shop at the entrance is really nice had morning coffee and croissant there. The milk coffee was really amazing as was the service from the very kind gentleman.

Stayed November 2012, traveled on business
Helpful?
1 Thank Jasonleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this review, November 30, 2012
Dear Jasonleg,

Firstly, we would like to thank your valuable time that you have spent to send your comments through Tripadvisor.

We have to apologize if you had any problem with your bathroom during your stay. We have already checked our incidents book of the last 2 months and the only problem that we had similar that you mention was successfully solved in 15 minutes. We would like to confirm to you that we have manteinance staff 24/7 available and we would like to invite you to contact them always you would need for support in your next stays.

On the other hand, we would like to thank you again for your very kind comments about our staff and facilities.

We are expecting to welcome you to the Meliá Castilla hotel again in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 16, 2012

I previously stayed at this hotel and really enjoyed it. I travel all over Europe every week and believe that this hotel has the best breakfast that you will find anywhere. I will be there again from next Monday to Wednesday.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NoelGarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this review, November 30, 2012
Dear NoelGarry,

It will be a great pleasure to receive you again, here at your second home.

As you know it is possible to choose more than 100 different types of products which most of them are identified by calories.

We are very happy for your comments and be sure that we will follow working in the same way.

Receive a cordial greeting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Castilla

Property: Melia Castilla
Address: Calle Capitan Haya 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Madrid
#19 Business Hotel in Madrid
#30 Romantic Hotel in Madrid
#43 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
Official Description (provided by the hotel):
The Melia Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartin train station and the Real Madrid Santiago Bernabeu football stadium, makes the Melia Castilla the perfect choice for your visit to Madrid. Complimentary WIFI and 24-hour Gym. ... more   less 
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla

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