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Melia Castilla
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Reviews (3,341)
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Reviewed November 25, 2012

Large functional business hotel. good service, friendly staff.

Would benefit from a better bar area, not just a corner of reception. Given that it is very much a conference venue, staff could speed up coffee \ drink and lunch service during events.

Room Tip: high up, away from the noise of the streets and those who frequent them late at night.
  • Stayed: October 2012, traveled on business
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Thank Travelboy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded November 30, 2012

Dear Travelboy76

Thank you for your kind comments made through Tripadvisor.

Besides the bar “L’Express” at the main entrance, our meeting point, we also have, near the lifts, a very confortable area to spend a good time called “La Cava”, where you can taste drinks from everywhere till 02 in the evening in a very good atmosphere.

We hope next time you can enjoy them.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

Stayed here as the last leg of our tour, and it didnt dissappoint. Location is downtown and seems popular with business people and conference members. The room is classic European, nice bed and clean bathroom but looks old. Free wifi is a big plus, but there was no hot water kettle to use.

Breakfast was very good. Took a walk at night around the hotel, it was safe and no prostitutes hanging around like other reviewers mentioned.

Overall, a recommended hotel in Madrid

  • Stayed: November 2012, traveled with friends
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Thank Mike_Jkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded November 30, 2012

Dear Mike_Jkt,

We are very glad to know that found our stablishment as you expected.

The hotel is located in the north of Madrid and very well conected, even with a taxi stop at the main entrance.

We are carrying out an important labour of remodelling and adequacy in the whole hotel and entrust that these improvements are of the pleasure and for satisfaction of our clients, though it is true that will be a process that will take its time.

Thanks again to send us your valuable opinion and for sharing it with all users of Tripadvisor.

Receive a cordial greeting.

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Reviewed November 20, 2012

Very Friendly staff as in in all Melia hotels - which really is the most consistent i have seen in any chain.

The Melia in Madrid is huge - you would imagine since lots of customers walk through the service would be poor, but it was as good as always.

location: good if you are there for work - it is located where most offices are. to get to central Madrid it is a small can ride (around 10-15 Eur)

Fitness: well equipped gym (just some free weights and one multi gym along with couple of treadmills). Fresh towels, apples and water always there.
Unfortunately they close their pool anytime other than summer. which was disappointing since the temperature was 21 when i was there (pretty warm)

Rooms: tad old but well kept, cleanliness maintained well

events: they organized some great drinking games

Food: very consistently good food throughout my stay of 4 days

  • Stayed: October 2012, traveled on business
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Thank Kiwi_traveller_Nick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded November 30, 2012

Dear Kiwi_traveller_Nick,

We realize that you stayed in our hotel when a big congress was taken place and you could enjoy the exciting life of the hotel that it is usual in these occasions.

We appreciate all your comments and we are happy to see that our staff worked hard enough to reach your expectation about service.

Regarding with the location comment, we would recommend you, for your future visits, to use the metro, as it is very fast, confortable and cheaper than a taxi ride (about 3 € per round-trip ticket)

We hope you to visit us again to show you our new spaces and rooms.

Sincerely,

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Reviewed November 19, 2012

I stayed here due to a conference that I was attending at the hotel. Got in really late and was given my room key.

The room itself was big and had a separate hall area as well as basin area separate to the bathroom.

The room however did not smell that good. The bathroom was the problem and the entire place smelled musty.

The bed was comfortable and the size of the room impressive. However the actual bathroom is not configured nicely. The toilet is not in a convenient place and you are forced to hug the toilet roll dispenser when sitting on it. The combined shower and bath are small.

The coffee shop at the entrance is really nice had morning coffee and croissant there. The milk coffee was really amazing as was the service from the very kind gentleman.

Stayed: November 2012, traveled on business
1  Thank Jasonleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded November 30, 2012

Dear Jasonleg,

Firstly, we would like to thank your valuable time that you have spent to send your comments through Tripadvisor.

We have to apologize if you had any problem with your bathroom during your stay. We have already checked our incidents book of the last 2 months and the only problem that we had similar that you mention was successfully solved in 15 minutes. We would like to confirm to you that we have manteinance staff 24/7 available and we would like to invite you to contact them always you would need for support in your next stays.

On the other hand, we would like to thank you again for your very kind comments about our staff and facilities.

We are expecting to welcome you to the Meliá Castilla hotel again in the future.

Sincerely,

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Reviewed November 16, 2012

I previously stayed at this hotel and really enjoyed it. I travel all over Europe every week and believe that this hotel has the best breakfast that you will find anywhere. I will be there again from next Monday to Wednesday.

  • Stayed: July 2012, traveled on business
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Thank NoelGarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCastilla, Assistant Manager at Melia Castilla, responded to this reviewResponded November 30, 2012

Dear NoelGarry,

It will be a great pleasure to receive you again, here at your second home.

As you know it is possible to choose more than 100 different types of products which most of them are identified by calories.

We are very happy for your comments and be sure that we will follow working in the same way.

Receive a cordial greeting.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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