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Reviewed February 28, 2013

I cannot express enough how wonderful this hotel is. We have been staying at this hotel now for upwards of 10 years every time we visit Madrid. nothing is too much trouble. all the saff from doorman to manager are just perfect hosts. the food is excellent and the service faultless. no hesitation whatsoever in highly recommending this hotel. also perfectly situated for some of the best restaurants and shops in Madrid.

Room Tip: no such thing as a bad room at the Wellington. every time we have stayed it's been a different room and they have all been beautifully arranged and spotless. compliamentary fruit and water in room on arrival. room service impeccable and quick. underfloor heating in bathroom.
  • Stayed: February 2013, traveled with friends
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Thank jayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos S, Quality, Marketing and Communication Dept. at Wellington Hotel, responded to this reviewResponded February 28, 2013

Dear Jayne,

I would like to take this opportunity to thank you for your kind comment about our Hotel, staff, service, food and location. We are glad to see that every time you visit Madrid you choose the Wellington Hotel. Looking forward to welcome you in a near future. Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

I spent three days at this wonderful hotel on my way back from a conference in Barcelona. Location was perfect and so was the room. Lovely decorated, with high quality linens and bedding, super clean and cozy. Very friendly staff. Breakfast was expensive but very well served. Will certainly book this hotel the next time in Madrid!

  • Stayed: October 2012, traveled on business
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1  Thank Iris Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos S, Director de Relaciones Públicas at Wellington Hotel, responded to this reviewResponded February 11, 2015
Google Translation

Estimado cliente,
Agradecemos sus comentarios y nos alegramos de que haya disfrutado de su estancia en el hotel, especialmente de su ubicación, personal y servicios.
Esperamos poder darle la bienvenida próximamente.
Un cordial saludo,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

I’ve stay at Wellington during a business trip and is the best place to stay if you are traveling on business and also trying to enjoy the travel on your free hours. It’s near everywhere.
Also, it has an ambience of traditional luxury and a great breakfast .

  • Stayed: November 2012, traveled on business
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Thank enjoyTravelling2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

Well-placed hotel close to park, museums and shopping with friendly staff, nevertheless, although the hotel retains a charm and elegance reminiscent of past times, rooms do not correspond to what one would expect of a five-star hotel. My room was in theory, a quiet one as it overlooked the interior patio. However, the sound-proofing, where one's next-door neighbour was concerned, left a lot to be desired - running water from their bathroom, snoring!!!! could be heard clearly and meant that on three out of four nights I spent there, I didn't sleep well and was woken up early in the morning. Furthermore, although the bathroom was a good size ( the only problem was the shower head which was impossible to move to re-direct jet of water) the room was quite small, a bit scuffed around the edges and the clothes rail in the wardrobe was too high for someone of average height let alone someone a little shorter.In a hotel of this level I would also have expected if not tea/coffee-making facilities, then at least complimentary mineral water. Regarding the fridge, the problem was not so much the fact that it was so full that guests could not store their own items, but that there was a notice saying that if anything was moved it would be charged directly to their account ; in short, unworthy of a five-star hotel .

Stayed: December 2012, traveled solo
Thank ASm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

I spent the last 3 days of my 4weeks long trip through Italy and Spain last August, and was very unimpressed! I was excited because it is a 5 star hotel, but although the architecture and decor of first floor is beautiful, the hotel is very dated and plain ugly and sad looking in the hallways.

They nickel and dime everything - the tv SUCKS and so does the wifi.

The pool was great and the beds WONDERFUL, but that is about it.

You cannot use the mini fridge to store anything, such as water you bring from outside, orr fruit, etc because if you so much as move any of the items in the fridge, they will charge you. Everything is connected to a sensor or something like that.

The front desk staff was just HORRIBLE! So unfriendly, short and unwelcoming! It was like they were doing us a favor by renting us a room.

The location is ok if you like quiet. At night it was desert - not many eating options.

The door "boy" was great and very friendly btw. I traveled with my two y old and didn't have any issue regarding that, aside the fact I could not use the fridge to store snacks for her.

Madrid itself was great!

  • Stayed: August 2012, traveled with family
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1  Thank JR345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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