I spent the last 3 days of my 4weeks long trip through Italy and Spain last August, and was very unimpressed! I was excited because it is a 5 star hotel, but although the architecture and decor of first floor is beautiful, the hotel is very dated and plain ugly and sad looking in the hallways.
They nickel and dime everything - the tv SUCKS and so does the wifi.
The pool was great and the beds WONDERFUL, but that is about it.
You cannot use the mini fridge to store anything, such as water you bring from outside, orr fruit, etc because if you so much as move any of the items in the fridge, they will charge you. Everything is connected to a sensor or something like that.
The front desk staff was just HORRIBLE! So unfriendly, short and unwelcoming! It was like they were doing us a favor by renting us a room.
The location is ok if you like quiet. At night it was desert - not many eating options.
The door "boy" was great and very friendly btw. I traveled with my two y old and didn't have any issue regarding that, aside the fact I could not use the fridge to store snacks for her.
Madrid itself was great!More
- Free Wifi