Our shower drain backed up into the bathroom through a floor drain. It smelled quite bad. This was room 312. We were so tired that we just went to sleep and in the morning let the desk staff know. They offered to have someone come look at it but we wanted to shower and get going. I asked for another room to shower in and they said no. I said, ok we will get out of the room. I asked where breakfast was and the gentleman pointed me to the salon and told me 11 Euros. I was going to ask for a free breakfast but didn't bother. We left and had breakfast somewhere else.
The front desk staff seemed overwhelmed and as if dealing with me was a problem. There was no visible management and I questioned the staff training for customer service. Morale may be an issue here. I bet the room still has plumbing problems. Hotel Praga seems like the type of place you come to for drinking with your mates and then go to the football games.
I realize that things will happen, however I think some sort of acknowledgement or offering would have been appropriate. Nothing was mentioned or recognized. I think I am done with big hotels, it will be smaller family run operations. I didn't feel like putting the energy in to strongly advocate for myself at the Hotel Praga.
One thing I didn't get. Why are there two men in uniform standing in the lobby? They didn't greet us, they just stood around. Didn't help with luggage. Were they security or????
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- Also Known As:
- Praga Hotel Madrid
- Hotel Praga Madrid