Like many before us, we too travelled on a Cosmos tour but our stay extended to 4 nights. Our overriding memories are of the very poor quality food associated with the tour group (banquet) dining room and the abysmal service, bordering on downright RUDE. After our tour had finished we paid for an extra day as individual travellers (very expensive I might add) before flying to Toulouse. The main dining room refused to serve us and when we pointed out the problem to the reception, ie we were not with a tour AND we had paid for the extra day ourselves, they were just not interested. They said it was the tour group dining room or nothing.
To add to this insult, the day before was my partner's 60th birthday, hence this very expensive trip to Europe. For this special occasion I had bought a bottle of champagne. I checked the mini-bar to find that, most unusually for even the most basic hotel, there was neither wine nor champagne glasses. I went to the bar and pointed out this omission and politely requested two champagne glasses, I was refused. The reception were equally as blunt and non receptive. Whatever happened to customer service ? They just did not care.
The rooms were clean but very much on the small side, and given the cost that we had paid, were very poor value for money. Wifi was at a cost, can you believe that in this day and age ????
We are seasoned travellers and quite capable of roughing it, we do not like to make a fuss and are very understanding when things go wrong, that's life. But I have to say that hell will freeze over before I go back to this hotel or recommend it to any other traveller who just wants to be treated respectfully and fairly.
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- Also Known As:
- Praga Hotel Madrid
- Hotel Praga Madrid