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“Tired and dated”

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Weare Chamartin Hotel
Ranked #259 of 435 Hotels in Madrid
Gloucester
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Tired and dated”
Reviewed October 23, 2012

First impressions were that we were staying at the "Hot Ama" as they were the only letters working on the illuminated sign, so not a good start!
I'm really unsure as to how this hotel could possibly warrant a four star ranking when for example a standard Ibis is only 2 star?
The exterior of the hotel is probably something Prince Charles would describe as a Monstous Carbuncle with not a blade of grass or a leaf within distance of all of the concrete.
However the entrance hall and reception area was light and spacious enough, with check in efficient if a little lacking in warmth.
In fairness the bedroom was a spacious, clean triple room, with a decent flat screen tv, comortable beds (awful single pillow though) but that is where the positives end! On the other hand,the ceilings and walls were decorated in that kind of concrete chip paper, ancient furniture, 80's style framed print on the wall, thin carpet, only one socket to charge an electrical equipment from and that was dangerously loose in the wall, horrible bathroom with a huge crack in the ceiling and filthy plug holes, slippery bath tub, ancient shower head, old tiles - just generally bleurggh!
The breakfast wasn't included in our room rate and as it came to nearly 15 euros per person once tax was added, we went into the nearby concourse and had our breakast there at a far more reasonable rate.
It is located conveniently to get around the city via rail and metro but I'm not convinced that is reason enough to stay there.
Handy tip re travel - we bought the 3 day Metro Zone A tourist pass which covers the metro, train and buses although some of the metro staff didn't seem to know this themselves! It cost 17 euros 40 cents and was excellent value for money. It even took us back to the Airport Terminal 4 where we then got a free bus to Terminal 1 to fly home.
Madrid is a fabulous city and we hope to return soon (just not at this hotel!)

Room Tip: Choose a different hotel!
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  • Stayed October 2012, traveled with family
    • Value
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Helpful?
5 Thank Eloisecherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones con Clientes at Weare Chamartin Hotel, responded to this review, November 26, 2012
Dear Eloise
Thank you so much for your comments. We are pleasant to know that some comments about your stay are positive. About negatives comments, I would like ask you your cooperation to improve our service. We would like that you to get in touch with us in order to give more details concerning you reservation and your stay by email. It would be great and big help for us.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Pretoria
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 5, 2012

Surprised to find it a part of the metro/railway so the cleanliness and noise levels of the surrounds are not ideal for travellers. Albeit it is in the station which makes for quick access to trains, this hotel is very old, with old linen, radios and bathrooms. It was clean however we did not want to spend more time than needed in the hotel. Staff are very helpful and friendly & there is free wi-fi. However I would not stay here again nor recommend it.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank SharleneMGovender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones con Clientes at Weare Chamartin Hotel, responded to this review, January 17, 2013
Dear Pretoria,

Thank you so much for sharing you experience in our Hotel. I am pleasant to inform you that we have taken note about your comments.
It is great for us know that our communications was useful for you and we will let know rest of our staff your kindly comments about their.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Madrid hotels

Firenze
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 28, 2012

Situated in the very building of the Chamartin railway station, it has good public transportation connections to everywhere in Madrid. With C3 or C4 cercanias you can be at Puerta del Sol in 20 minutes from stepping out of your room. And probably prices are good (I do not know as being in a business group I did not pay for my room). Breakfast uninspiring but adequate. Pros end here, now the cons. The structure is old, moquettes are so old to be unpleasant, plumbing is rusty, beds are overly rigid, walls are paper thin and noises from adiacent rooms very clear, traffic noise in the morning and during the night, wifi stopped working for several hours. A lot of groups, some of them not really pleasant people. Even the elevator is somewhat difficult to operate (it is the first time I see the button board outside the elevator!). When you get out your first sight is a car workshop.
For my standards it could deserve the "terrible" rating, but I give a slightly better rating on account of its transportation links - and however you can survive there for a couple of days. Definitely there are more pleasant places in Madrid.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lachera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones con Clientes at Weare Chamartin Hotel, responded to this review, January 17, 2013
Dear Lachera,

First of all, thanks for let us know your opinion about our hotel.
I am sorry to know that your stay was not as you hope. I have to tell you that we have taken note about it and I must inform you that we have made little improvements in our facilities.
It is great for us know that our comunications was useful for you.
Thank you again for your commentes.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Level Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 25, 2012

We stayed here because we went to a match of Real Madrid. Our room was very nice, lots of space to place our belongings, pleasant blinds for the windows to keep out the sun, free wifi. The hotel is located right next to the train and subway station, so perfect if you're travelling from there.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rayodelsol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones con Clientes at Weare Chamartin Hotel, responded to this review, January 17, 2013
Dear Rayodelsol,

It is pleasant for us hearing so kindly comments.
Thank you for spend some minutes in sharing your experience in our hotel.
It is great know that you had a nice stay and we trust in welcoming you soon again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 8, 2012 via mobile

After reading the reviews, I thought our stay was going to be a disaster. However it wasn't that bad. The best thing about it was the location, right next to the train/metro station.
The only thing that needs to improve is the occassional staff at reception, they need to improve on their customer service skills and learn to smile and be polite.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Williamsca1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones con Clientes at Weare Chamartin Hotel, responded to this review, November 27, 2012
Thank you so much for spending some minutes in let us know your opinions.
It is great for us know that we fulfiled your expectatives during your stay.
I am pleasant to inform you about we have taken note about your suggestions and we let know to the rest of departments.
Thank you again and we hope welcome you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2012

It has an excellent location.
This hotel is one of the best choices for those willing to have excursions outside madrid.
The hotel is almost above the train station, which save time and make it easy for anyone to catch the train to head for any excursion.
Definitely It is the best pick for a tourist who wants to explore Madrid with its surroundings.
Highly recommended.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank sgsad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones Públicas at Weare Chamartin Hotel, responded to this review, November 27, 2012
Thank you so much for sharing your experience in our hotel in Tripadvisor web site.
We are happy to know that our situation and communication was helpful for you and you could feel confortable.
It would be pleasant for us welcome you once again in your future visits to Madrid.
Report response as inappropriate
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A TripAdvisor Member
Reviewed August 9, 2012

Two improvements could be made:
1. The availability of a kettle in the room &
2. Ice machines on each floor

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Husa Hoteles

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMCHAMARTIN, Director de Relaciones con Clientes at Weare Chamartin Hotel, responded to this review, November 27, 2012
Dear guest
Thank you so much for your advices, we will take note about it, your opinions and comments help us to improve our services every day.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Weare Chamartin Hotel

Property: Weare Chamartin Hotel
Address: Calle Agustin de Foxa s/n, 28036 Madrid, Spain (Formerly Hotel Chamartin)
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#157 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Weare Chamartin Hotel 4*
Number of rooms: 378
Official Description (provided by the hotel):
Live Madrid like never before staying in the Weare Chamartín Hotel, a refurbished hotel close to Chamartín station, Madrid with spaces of modern design and services specialised in the leisure traveller and in business travellers who come to the capital for business, conferences or meetings. Enjoy the advantages of a 4-star hotel near Paseo de la Castellana, within a few minutes drive to Adolfo Suárez Barajas Madrid Airport and to the fair centres of IFEMA, really close to Bernabéu stadium and the main tourist attractions of Madrid. Besides, the hotel has good communications with the most active business centres of the capital. It is a modern hotel with a state-of-the-art equipment and personalised attention, which make it the perfect option for resting, working and discovering the city of Madrid. Choose your room in WeAre Chamartín and boast of a hotel in Madrid. Enjoy the best rate online booking directly.. ... more   less 
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Also Known As:
Husa Chamartin Madrid
Husa Chamartin Hotel Madrid

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