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“Very good hotel between flights”

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Melia Avenida America
Ranked #176 of 440 Hotels in Madrid
Reviewed September 6, 2012

The location is perfect for travel and ok for tourists. Free shuttle bus from airport, direct public bus to city center - 50 m from hotel.

The people in reception were not helpful at all, restaurant is excellent, nice room.

  • Stayed: August 2012, traveled as a couple
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Thank Lukhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded September 11, 2012

Dear Client,
sincerely, we really appreciate your nice comments on Tripadvisor and good to hear that you enjoyed our property! Would like to welcome you back very soon! Please contact me if you are looking forward to stay with us again. (miguel.benitez@melia.com) - With best regards from Madrid, Miguel

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221 - 227 of 1,178 reviews

Reviewed August 20, 2012

The word customer service is not one they know. I have stayed in many hotels over the years and by far this is the worst. They were rude and did not try to accomodate any of our request. The people in reception were not helpful at all. Any questions we might have the answer usually was; we are not able to do that. We asked for a rollaway bed to be add it to our suite instead they move us to a triple room which was way smaller that the room we originally booked.

  • Stayed: August 2012, traveled with friends
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1  Thank JCAE2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded September 11, 2012

Dear Client,
we appreciate your comments on Tripadvisor and please accept our most sincere appologies regarding what happened during your stay with us.
As mentioned below, we would like that you give us the opportunity to show you our service and professionalism in case you should be in Madrid. Please contact me personally under miguel.benitez@melia.com.
Thanks again for taking your time and best regards, Miguel Benitez.

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Reviewed August 13, 2012

The location is awful for tourists. Nothing close by had to ride bus to get to food. Their food was not very good, but the worst was their service. The reception was worthless ask for anything and they were dry and curt. We made a mistake in booking the jr suite for our three friends, thinking one of us could sleep on the couch as we had done so many times. Realizing our mistake we asked if we could have a rollaway bed. They were so rude and would not accommodate, when we had been told that it was possible on the phone and then when we went down magically they were gone. They never fixed it, so I went late at night to rest downstairs. You would have thought I broke some law! The concierge was so beyond rude, even as I was complying and leaving he was still shouting at me. I have never been treated so badly.

  • Stayed: August 2012, traveled with friends
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1  Thank Dorisgaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded August 21, 2012

Dear Guest,
first let us thank you for your comments on Tripadvisor and is always good to hear about issues and concerns from our clients. As already mentioned, we would like to offer our most sincere apologies for the mistakes occured during your stay with us, however ,probably this could been avoided if the original reservation would have been made for three persons. In any case, we have not resolved your issues in the best way and sincerely please reconsider our apologies and would love to host you again in a future and show you our great service and proffesionalism. Please contact me directly for your next stay (in case) under: miguel.benitez@melia.com.
Thanks in advance and best regards. Miguel

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Reviewed July 15, 2012

Stay there every time i have to go through Madrid, this hotel is an oasis in a very dry dessert! The piano bar is welcoming, the restaurant is excellent and the staff amongst the best in the hotel world.

Stayed: June 2012, traveled with family
1  Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded July 17, 2012

Thanks so much for your kind response on Tripadvisor! so good to hear that you had a nice stay with us and hope to welcome you back! just let us know at your return. My personal contact details are: miguel.benitez@melia.com! Hope to see you soon! with best regards, Miguel

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Reviewed May 19, 2012

I stayed at this hotel in May 2012 when I had a business trip to one of the companies of the Group for which I am working. I have chosen this hotel at the advice received from one of the Spanish colleagues. The hotel is very well located if you want to be close to the airport - 10 mins drive. I stayed only one night but it was enough to realize that it is a great hotel, with a spacious room, comfy bed, free wifi in the entire hotel, very diverse breakfast and pleasant atmosphere.
The bathroom was also very nice, modern, I can not complain about anything.
Definitely I will come back for my next business trip when I hope I try also the fitness center.

  • Stayed: May 2012, traveled on business
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1  Thank Mikiduta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded June 14, 2012

Dear Guest,
it is so good to hear that you liked our property. As you mentioned, we just have finished refurbishment and sincerely we hope to see you soon at the Melia Avenida America.
Thanks so much for taking your time and placing your comments at Tripadvisor.
With very best regards, Miguel

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Reviewed April 10, 2012

Very good hotel, 10 minutes drive from Barajas airport and business distic of madrid. very far from the centre. good breakfast. perfectly clean rooms. and free transfer to the airport.

  • Stayed: April 2012, traveled on business
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Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded April 11, 2012

Dear Guest,
sincerely we appreciate that you enjoyed our porperty and our staff after refurbishment! we will improve even more in a near future and looking forward having you with us again! Thanks again and have a good day, Miguel

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Reviewed March 31, 2012

The hotel has had alot of work done since staying last year and it's certainly improved the experience.

The outside area really is a treat to enjoy the hot Madrid sun and have a relaxing time.

Staff were as helpfull as ever and the shuttle bus to the airport was a god send.

Stayed: March 2012
Thank DoozeUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel B, Director of Sales at Melia Avenida America, responded to this reviewResponded April 2, 2012

Thanks so much for your comments, which are very much appreciated! with best regards!

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Additional Information about Melia Avenida America

Address: Calle Juan Ignacio Luca de Tena 36 | Salida 8 De La A-ii, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > San Blas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in Madrid
#126 Luxury Hotel in Madrid
#139 Business Hotel in Madrid
Price Range: $90 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Avenida America 4*
Number of rooms: 322
Official Description (provided by the hotel):
The new Meliá Avenida América, offers updated facilities for every type of travellers & events. Located in the largest business development area of Madrid, ten minutes from the Airport and Trade Fair IFEMA and 15 minutes from downtown, the hotel offers elegant and comfortable rooms, fully equipped for leisure and work. Our Convention Center, located in an adjacent building of four floors, is connected via a Skywalk to the Hotel, comprises 32 meetings rooms, for up to 1200 delegates, all of them column free and natural daylight.To highlight: complimentary WIFI access throughout the property, Internet Corner, Gymnasium and Shuttle Service from/to Airport and Trade Fair Grounds.Other services of our property are the outstanding SPA with beauty & relaxation facilities and thermal treatments. The hotel has been totally refurbished from 2009 to 2011 ... more   less 
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Also Known As:
Melia Avenida America Hotel Madrid
Melia Hotel Avenida America
Sol Melia Madrid

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