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AC Hotel Avenida de America
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Reviews (524)
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All reviewscartagena metro stationmarriott chainfree mini barbusiness tripnice hotellight sleepersuperior roomfifth floorclose to the hotelbed was comfortablevisiting madridneighborhoodeurosairportspainabbacnn
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Reviewed November 27, 2013 via mobile

Then this is worth it. Good shopping, plenty of little places to eat. Close to avenida de america bus station. Too many up charges for my liking. Greeat staff. Eat at luis I Marisqueria in the alleys near the hotel.

Stayed: November 2013, traveled as a couple
Thank chris a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

I first heard of AC Hotels when they were being acquired by Marriott. When I needed to visit Madrid for a little more than a week, the AC Hotel, Avenida America seemed to fit the bill for me. It is close to the Metro (Avenue de America {2000 ft.} and Cartagena {1500 ft,}) as well as Madrid's excellent city bus service.

My room was contemporary and well-appointed. It was clean and bright, with high-quality bath products. The complimentary, well-stocked (and re-stocked daily) mini-bar was a delightful surprise!

The highlight however, was the courteous and very helpful staff. Each employee was pleasant, smiling, courteous, and very eager to help with whatever we requested. Everyone was able to speak a little English, with some of them displaying good fluency. My broken Spanish was not a barrier. Two of the male desk staff were particularly outstanding. One person's name we did not get, and the other is Enrique Gomez. Both went out of their way to help with directions, travel time we should expect, and various other prejuntas (questions.)

The only negative was the less-than-stellar (free, however) internet connection. Several times, after leaving for many hours, my internet would not connect from the room, and I had to take the laptop to the lobby to re-establish a good connection. This should be easily corrected, but wasn't.

I will heartily recommend AC Hotel, Avenida America to travelers coming to Madrid. Good service, clean, secure rooms, great customer service, and reasonable prices make this a great choice.

Room Tip: Ask to be assigned a room away from the street. We had heard of noise problems, but did not experience them.
  • Stayed: November 2013, traveled on business
    • Value
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2  Thank KarlSuggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013 via mobile

Room was quite modern, nice bathroom and shower, bed was very comfortable and the service was lovely. Two problems that I found was that all the English channels had Spanish voice overs so there was no point even turning on the tv and that you had to pay to use the wifi in the room... 6 euros for only 1 hour!

Stayed: November 2013, traveled as a couple
1  Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Having stayed at the AC Hotels by Marriott in Madrid a few times during my work visits, it is a value for money property and highly recommended.

The breakfast spread in the morning is excellent but a little crowded during peak morning time so go early.

For those into gym, there is a small room that contains a static bicycle of two types and a thread mill. It's a converted room to a gym. Small but an appreciated facility.

Pros

- Value for money
- Clean rooms
- Friendly staff
- Earn Marriott Rewards points and status credit

Cons

- In the past, they used to provide mini bar with soft drinks and water at no cost, but from my recent stay, they were charging EUR 2.50 for a small can of drink. Buy your own from the convenience store across the road.

- English TV channel is limited so make sure you pack your iPad to watch YouTube or other downloaded movies.

Room Tip: Great value for money, excellent breakfast and friendly staff that will go out of their way to assist.
  • Stayed: October 2013, traveled on business
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4  Thank mayurpatel75sin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

We had 4 nights booked in Madrid to finish our vacation. Marriott booked us into a hotel that was supposed to be near the old town area. This is where we ended up based upon their suggestion. It is no where near the old town. The hotel is rated a 4 star hotel but is more like a 2.5 - 3 star. Old rooms in a dodgy area. The "views" are not desirable. The saving grace is that the hotel manager help fix the situation and get us into the right Marriott.

If you are on vacation, I would not suggest this hotel

  • Stayed: June 2013, traveled with family
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1  Thank ElwoodBlues951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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