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“Great Location, debatable rooms”

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Petit Palace Arturo Soria
Ranked #144 of 436 Hotels in Madrid
Prague, Czech Republic
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great Location, debatable rooms”
Reviewed October 18, 2012

Stayed for a week on business. The reception was always helpful and there to answer our questions. Breakfast was of a good quality. The location of the hotel, so close to the metro stop is a great feature. The rooms however, were not very impressive. If we left the lid of the toilet open, the whole room would smell like sewer, the bathroom was outdated and the " high tech" shower didn't work. The complementary computer is a nice touch, but the internet was so slow, I thought it might be dial up!


If you are just looking for a convenient place to stay while out all day sightseeing, it is an acceptable option, but not a good choice if you want to spend much time in the room.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank praha83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Gerente at Petit Palace Arturo Soria, responded to this review, December 27, 2012
Dear Guest,

We appreciate your comments and thank you for giving us the opportunity to improve through your opinion. We are sorry about the inconveniences during your stay.
We will work on your comments to improve our facilities.

Thank you for your confidence and we hope to see you soon.

Best regards,
E-commerce Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Colwyn Bay, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 4, 2012

Arrived at this hotel early morning on 19/09/12.
Stayed in room 117 (a Triple) Slept well. Breakfast was a dismal affair. The waiting staff were surly and unwelcoming. A could not careless attitude. (Not the usual Spanish pleasantness!) Worse was to follow. My Wife's hand bag was stolen from the Breakfast area.My son who speaks Spanish asked if anyone knew about the bag. Once again surliness, a shrug and couple of grunts. Reception did not seem to care. We could not stay for long as we were expected in the La Rioja Region in four hours time. When my son later 'phoned to ask if the bag had been found. The Duty Manage's manner was also less than sympathetic and basically it was my wife's fault for not being more careful.The hotel has been named and shamed in the official police report in Logrono. Not an hotel we will visit again

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eleyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Gerente at Petit Palace Arturo Soria, responded to this review, November 13, 2012
Dear Guest,

Thank you for contacting us concerning your recent stay at our hotel and I am sorry to learn of the difficulties you experienced. I would first like to apologize on behalf of the hotel staff and
management for any dissatisfaction or inconvenience caused. With regards to issues with the hotel staff, I would like to assure you that this has been addressed and resolved.
As you are aware we serve a full buffet breakfast with a large choice intended to cater for all of our guests. I do not believe the breakfast offered to you during your stay can be considered a "dismal affair"although I do appreciate your feedback. It is always disappointing to learn that a guest has not enjoyed their stay with us, and take any comments very seriously. We have investigated your concerns and I can confirm that the staff member usually responsible for assisting during
breakfast was unwell and a replacement was asked to help. I am not excusing any shortfalls in service which you report, although hope that this may offer an explanation as to why our usual high standard of service may not have been afforded to you on this occasion.

I was very concerned to also learn that you had personal possessions stolen during your stay. This is very rare although our experienced reception staff are aware of the procedure in this situation. As with any reported theft, it would be standard practice for the incident to
be reported to the local police station and file a report. Staff would then assist in recommending the cancellation of any credit cards etc. I am confident that a misunderstanding occurred as the missing items were only reported when you were checking out of the hotel. I believe
that staff did not feel there was sufficient time to follow through this procedure. I can only again apologize although assure you that staff are aware of how to handle these very rare events.

Once again, on behalf of the team here we are very sorry that you did not enjoy your stay. However we do hope that we may welcome you back for a fully enjoyable stay again in the future

Kind regards,

Eugenio Buyo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales UK
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 11, 2012

This hotel is very close to the Ciudad Lineal Metro station (green line). Very handy as visiting all the major attractions via the metro is so quick and easy. The area has many shops, supermarkets, cafes and restaurants and seemed quiet safe even late at night.
Our room on the second floor was a good size and very clean. The room is serviced daily. The only downside was that the sofa bed was not very comfortable. There is free wifi available, you have to ask for an access code & password at the front desk. (Staff are very friendly and helpful). You will need one for each device you have. There was a laptop in the room which is free to use.
The breakfast (buffet style) we thought expensive at 15.10 euros for adults and 3 euro for children.
If you have a late departure you can leave your cases and return later to collect them. All in all we would recommend this hotel.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SnowshineWalesUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace Arturo Soria, responded to this review, September 17, 2012
Dear guest:

We appreciate the time you taken to write the review, We appreciate knowing that your stay has met your expectations, although specific details were not to your liking, as the comfort of the bed and the breakfast buffet, which we will improve cause to your comment. Thank you for your confidence and for recommending us. We hope to see you soon

We also remind hotels in Barcelona-Sevilla-Malaga-Valencia-Bilbao-Getxo-Salamanca and here in Madrid.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 27, 2012

Great location near Ciudad Lineal metro Station, Good buffet breakfast, Free parking (small) Shops and restaurants near the hotel, Free Wireless internet with a netbook each room.
It's an excellent choice with a very good location

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newlifeinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace Arturo Soria, responded to this review, September 17, 2012
Dear guest:

Thank you very much for your comment and for the confidence placed in High Tech for your stay in Madrid. As you point out our hotel is perfectly located perfectly by metro with the center of the city. We are happy to welcome you back and we assure you that we will strive to ensure that your stay is to your liking.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 17, 2012

This hotel is nothing special. The location isn't really close to anything although is on the train line so we were able to get downtown fairly easily. It costs 25EUR to take a taxi from the airport.

The wifi only works in the lobby, there is no pool, the high tech shower didn't work properly at all.

The hotel was only 50 EUR a night though, so you get what you pay for!

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeltieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Departamento de ventas online at Petit Palace Arturo Soria, responded to this review, July 18, 2012
Dear guest,

Thank you for taking the time to share you views with us. It is always interesting to read our reviews since they are a useful way of helping us improve the service.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 30, 2012

Wifi was only marginally useful in the hallway, NOT useable at all in the rooms. The furnishings were similar to a hampton inn. The shower was the only thing that was high tech about the hotel, and it was just marginal.
Breakfast was priced at 15 euro per person, DO NOT EAT THERE. The breakfast was not worth that much money. The hot selections were tasteless at best. The cold selections/pastries were similar to something you would find at Costco.
The staff was fine, not too nice not too rude.

The good however is the location, a 2 minute walk to the Metro, 3 minute walk to a mall with a grocery in the basement and 5 minutes to McDonalds for coffee. Also one of the best places for patatas bravas and tortilla(Docamar) is a 15 minute stroll away.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 3, 2012

Circa 20 mins by metro or less by cab I think this hotel is perfectly situated for your visit to central Madrid.
Very close to the metro , clean efficient and friendly.
Part of the Spanish group
Recommended without doubt
Mr Van Davies of old London Town

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Spartanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Departamento de ventas online at Petit Palace Arturo Soria, responded to this review, May 7, 2012
I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Arturo Soria

Property: Petit Palace Arturo Soria
Address: Calle Arturo Soria 14, 28027 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#99 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Arturo Soria 4*
Number of rooms: 44
Official Description (provided by the hotel):
The Petit Palace Arturo Soria Hotel is a hotel near Ifema, a perfect choice for business and long-term stays in the city. Enjoy the highest quality staying at the High Tech Arturo Soria and enjoy our great personal attention. We are always at your service. Rooms with free Wi-Fi, in-room iPad under request, breakfasts, press and free parking. A hotel in the best residential area in Madrid, with shopping areas and a few steps away from the city centre. ... more   less 
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Also Known As:
High Tech Arturo Soria Hotel Madrid
High Tech Arturo Soria Madrid

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