We stayed at this hotel 3 nights. On the first night we requested to change rooms as our beds kept moving every time we turned around.
They moved us to a second room knowing the heating system was broken. The room was boiling hot, despite having the windows wide open we were sweating in winter!!
They moved us then to a third room which was right next to the theatre at the back. It was really noisy, we could hear the two daily performances of something that sounded like the Lion king performance for free as we could hear everything!
It seems in this hotel when you ask for a better service they punish you with something worse than what you initially had.
To close this experience when we left the 'the helpful' receptionist offered to load our luggage in the taxi, however he forgot one of our suitcases. Unfortunately we only realised when we were taking them out of the taxi at the airport. We had to call them up to arrange for the suitcase to be sent to us in a taxi otherwise we would miss out flight.
- Official Description (provided by the hotel):
- In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more less
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- Also Known As:
- Vincci Madrid