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“Perfect location!!”

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Vincci Capitol Hotel
Ranked #164 of 438 Hotels in Madrid
GreenLeadersBronze level
London, United Kingdom
2 reviews
“Perfect location!!”
Reviewed November 8, 2013 via mobile

I cant understand the negative reviews on here because our hotel room is perfect! We stayed on the 7th floor and the views were spectacluar. The location of the hotel is perfect for someone visiting madrid for there first time because evrything you need is on your doorstep! If you are a couple i would definatley reccomend the private spa for 50 euros-1 hour inside the hotel! Pure relaxation when u have been out in the middle of the hussle and bussle all day!People here in madrid are very friendly although many dont speak a great deal of english. Translaters on phones are helpful The vincci capitol is definatley the place to stay if coming to madrid! You wont b dissapointed!

Stayed November 2013, traveled as a couple
Helpful?
Thank Martine122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 11, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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English first
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2013

We have just returned from two nights at the Vincci Capitol on our first trip to Madrid and it would be remiss not to share our experience.
The building itself is in a superb landmark location, slap bang in the middle of town and right next to the Callao Metro station (not, as you might expect. the Gran Via station, worth bearing in mind if you have heavy suitcases).
We pre-booked our stay via a third party website for a ridiculously cheap price (less than £80 a night), and as we arrived I half-expected there to be some kind of hassle on the grounds the deal seemed too good to be true.
Not only was the check-in smooth as clockwork but Marta on reception informed us she had, free of charge, upgraded us to Room 901 which appears to be the best room on the top floor of the hotel - complete with it's own private terrace overlooking the city.
The breakfast was copious and when we asked for a late checkout so we could lazily enjoy our last day, it was well worth the 30 euro supplement.
The Vincci Capitol is a great base from which to explore the heart of Madrid and I wouldn't hesitate to recommend it. We're already planning our return.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank IainPope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 5, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Moscow City, Russia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 30, 2013

Stayed for 3 days. Super-perfect location, just near subway, cortes just near the hotel, many shops and restaurants. Room was very technically modern, great view from terrace! Really recommend to stay.

Room Tip: Choose the room with terrace, sunbathing+good view as the city not very tall
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Evgeny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 4, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 28, 2013

Vincci Capitol is very well situated just off Plaza Callao. In the hotel everything works well, staff is friendly enough, my room on the 3rd floor was clean and spacious. Breakfast is quite good, however I didn't think it was worth the 15€ cost without B&B deal. The view from the roof terrace is wonderful, well worth having a look.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank president_kekkonen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, October 28, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
Regarding our breakfast buffet, we would like to clarify that in order to offer our guests variety and quality, our selection includes breakfast products includes fruit, vegetables, omelet, eggs, bacon, salads, cheese, cold meats, coffee, chocolate, juice, churros, pastries, cakes, yogurts and diet products, among many others.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
Reviewed October 26, 2013

I am forced to take time out in the middle of my trip to write this review because my experience at Vincci Capitol from Oct 21 to 24, 2013 was nothing but a terrible, insulting experience. Desk helpers spoke no English whatsoever, and did not feel anything bad about it. They were arrogant and rude - half of the time they just ignored us while the other half they made us waited more than 15 minutes for a simple response. They would not look us in the eyes when they spoke, turned away in the middle of the conversation with an attitude !!!! We were in 6 different hotels in the last 3 weeks and this one is by far the worst !! Don't understand why the hotel staff believed the patrons deserve rude treatment and bad attitude ! really shouldn't bring their personal problems to work and gave us a hell experience !

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Patti C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, December 27, 2013
Dear guest,
Thank you for sending us your opinions, feedback and complaints regarding your stay with us. We deeply regret that we were not able to meet your expectations and we would like you to know that we will bear very closely in mind your opinions in order to improve our service.
We regret more than anything else that you felt that the attention you received from our reception staff was not adequate. All of our staff are recognized for providing impeccable service and for always taking care of guests requests in order to provide them with a perfect stay, so we apologize if you considered that in your case it was not entirely like this.
We would also like to clarify that a large majority of our staff speak English so we regret it you had problems in this regard and apologize for any inconvenience.
We are at your disposal for whatever you may need.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

We recently stayed at this hotel for 4 nights while in Madrid (September). While we really appreciated it's central location, the condition of the hotel was very disappointing. Several parts of the 2nd, 3rd, and 4th floors have sustained very heavy water damage. The first room they checked us into had a sink that would not drain, ceiling parts falling down, and the shower leaked water all over the floor. The two electrical outlets in the bathroom did not work. Probably the worst offender for me was that every time we took showers the temperature of the water would fluctuate from really cold to really hot. We requested to move rooms and the hotel staff was reasonable and moved us. The second room was a little better but evidence of water damage was still everywhere and water temperature still raced from raging cold to scolding hot every time in the new room. Do not stay on the 2nd floor or you will be woken up at 6:00AM every morning to the sound of the chairs at the breakfast restaurant on the 3rd floor.

Room Tip: Do not stay on the lower floors (2nd or 3rd floor). Get as high up of floor as they will give you.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Power2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 18, 2013
Dear guest,
Thank you very much for choosing us and for sending your opinions. We are pleased to know that you were satisfied with the hotel´s location, though regret that your stay with us was not completely satisfactory. In this regard, we would like to inform you that in Vincci Hotels we take note of each and every guest´s observations, complaints, suggestions and feedback, always with the goal in mind of improving and adapting as best as possible their tastes and needs.
We would firstly like to inform you that all of our rooms and facilities are rigorously reviewed, so we apologize if during your stay there was perhaps a temporary problem with the process that caused the problems you describe and we will take additional measures so they do not occur again. In any case, despite that our facilities are under ongoing revision, any guest who notices a problem with any of our facilities can notify reception and our staff will proceed to take care of it as quickly as possible, trying at all times to make the guest´s stay pleasant and enjoyable.
However, we would like to mention that we could not check the incidences you mention as you have not yet sent us your booking number, as we have requested on numerous occasions. Without this information or something to indentify you as a guest, it is impossible for us to follow up on your feedback.
We would be delighted to do so if you would send said information to the following email address: community.manager@vinccihoteles.com, stating in the subject line the following information: Vincci Capitol 20/10/2013.
Lastly, regarding the comment about the noise in the dining area, we would like to clarify that the breakfast buffet begins at seven in the morning and that at all times we try to make as little noise as possible. However, we will take note of your feedback in order to improve this aspect.
We are at your disposal for whatever you may need.
Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois City, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

We feel this was a typical hotel room in Europe. Nothing over the top for the amount of stars. The lobby when checking in as a group was so congested and small in size. I guess it was efficient. Desk clerks spoke no English, which surprised me knowing the amount of English speaking tourist that visit Spain. Our room was okay, but the bathroom needed some attention. The half glass shower shield was basically just hanging there. The stopper in the tub and sink was no were to be found. Called three times before getting maintenance to even look at the problem. Breakfast was included with our package. The waitress were very well trained. Buffet was the same day after day with no shake up. As I said, I feel it was typical European style.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babslibbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 18, 2013
Dear guest,
Thank you for publishing your feedback regarding your experience in our hotel, though we deeply regret that your stay with us was not satisfactory. In this regard we would like to inform you that in Vincci Hotels we take note of each and every guest’s observations, complaints, suggestions and feedback, always in with the goal in mind of improving.
We would likewise like to inform you that all of our rooms and facilities are rigorously reviewed, so we apologize if during your stay there might have been a temporary problem with the process that caused the problems you describe with the shower and the sink. Thanks to the fact that you sent us the dates of your stay, we were able to check the room where you stayed, but we did not detect any problems with the screen and the shower plugs nor with the sink.
In any case, despite that our facilities are under ongoing revision, any guest who detects a problem with any of our facilities can notify reception and our staff will proceed to take care of any problem as quickly as possible, trying at all times to make their stay pleasant and enjoyable.
We regret, as well, that you were not completely satisfied with our breakfast buffet. At all times we try to offer a varied and quality selection so that our guests can find whatever they might feel like having. Our breakfast consists, then, of fruit, vegetables, omelets, eggs, bacon, salads, cheese, dried meats, coffee, chocolate, juices, churros, pastries, cakes, yogurts, and diet products, along with many other products.
Lastly, we would like to indicate that the majority of our reception staff speak perfect English. We are sorry that in spite of this, there was perhaps a problem in this regard and we are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#20 Green Hotel in Madrid
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#113 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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