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“Very good hotel” 4 of 5 bubbles
Review of Vincci Capitol Hotel

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Vincci Capitol Hotel
Ranked #167 of 444 Hotels in Madrid
Geneva, Switzerland
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very good hotel”
4 of 5 bubbles Reviewed October 28, 2013

Vincci Capitol is very well situated just off Plaza Callao. In the hotel everything works well, staff is friendly enough, my room on the 3rd floor was clean and spacious. Breakfast is quite good, however I didn't think it was worth the 15€ cost without B&B deal. The view from the roof terrace is wonderful, well worth having a look.

  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank president_kekkonen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, October 28, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
Regarding our breakfast buffet, we would like to clarify that in order to offer our guests variety and quality, our selection includes breakfast products includes fruit, vegetables, omelet, eggs, bacon, salads, cheese, cold meats, coffee, chocolate, juice, churros, pastries, cakes, yogurts and diet products, among many others.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (121)
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English first
Dubai, United Arab Emirates
1 review
1 of 5 bubbles Reviewed October 26, 2013

I am forced to take time out in the middle of my trip to write this review because my experience at Vincci Capitol from Oct 21 to 24, 2013 was nothing but a terrible, insulting experience. Desk helpers spoke no English whatsoever, and did not feel anything bad about it. They were arrogant and rude - half of the time they just ignored us while the other half they made us waited more than 15 minutes for a simple response. They would not look us in the eyes when they spoke, turned away in the middle of the conversation with an attitude !!!! We were in 6 different hotels in the last 3 weeks and this one is by far the worst !! Don't understand why the hotel staff believed the patrons deserve rude treatment and bad attitude ! really shouldn't bring their personal problems to work and gave us a hell experience !

  • Stayed October 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Patti C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, December 27, 2013
Dear guest,
Thank you for sending us your opinions, feedback and complaints regarding your stay with us. We deeply regret that we were not able to meet your expectations and we would like you to know that we will bear very closely in mind your opinions in order to improve our service.
We regret more than anything else that you felt that the attention you received from our reception staff was not adequate. All of our staff are recognized for providing impeccable service and for always taking care of guests requests in order to provide them with a perfect stay, so we apologize if you considered that in your case it was not entirely like this.
We would also like to clarify that a large majority of our staff speak English so we regret it you had problems in this regard and apologize for any inconvenience.
We are at your disposal for whatever you may need.
Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 20, 2013

We recently stayed at this hotel for 4 nights while in Madrid (September). While we really appreciated it's central location, the condition of the hotel was very disappointing. Several parts of the 2nd, 3rd, and 4th floors have sustained very heavy water damage. The first room they checked us into had a sink that would not drain, ceiling parts falling down, and the shower leaked water all over the floor. The two electrical outlets in the bathroom did not work. Probably the worst offender for me was that every time we took showers the temperature of the water would fluctuate from really cold to really hot. We requested to move rooms and the hotel staff was reasonable and moved us. The second room was a little better but evidence of water damage was still everywhere and water temperature still raced from raging cold to scolding hot every time in the new room. Do not stay on the 2nd floor or you will be woken up at 6:00AM every morning to the sound of the chairs at the breakfast restaurant on the 3rd floor.

Room Tip: Do not stay on the lower floors (2nd or 3rd floor). Get as high up of floor as they will give you.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Power2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 18, 2013
Dear guest,
Thank you very much for choosing us and for sending your opinions. We are pleased to know that you were satisfied with the hotel´s location, though regret that your stay with us was not completely satisfactory. In this regard, we would like to inform you that in Vincci Hotels we take note of each and every guest´s observations, complaints, suggestions and feedback, always with the goal in mind of improving and adapting as best as possible their tastes and needs.
We would firstly like to inform you that all of our rooms and facilities are rigorously reviewed, so we apologize if during your stay there was perhaps a temporary problem with the process that caused the problems you describe and we will take additional measures so they do not occur again. In any case, despite that our facilities are under ongoing revision, any guest who notices a problem with any of our facilities can notify reception and our staff will proceed to take care of it as quickly as possible, trying at all times to make the guest´s stay pleasant and enjoyable.
However, we would like to mention that we could not check the incidences you mention as you have not yet sent us your booking number, as we have requested on numerous occasions. Without this information or something to indentify you as a guest, it is impossible for us to follow up on your feedback.
We would be delighted to do so if you would send said information to the following email address: community.manager@vinccihoteles.com, stating in the subject line the following information: Vincci Capitol 20/10/2013.
Lastly, regarding the comment about the noise in the dining area, we would like to clarify that the breakfast buffet begins at seven in the morning and that at all times we try to make as little noise as possible. However, we will take note of your feedback in order to improve this aspect.
We are at your disposal for whatever you may need.
Warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois City, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

We feel this was a typical hotel room in Europe. Nothing over the top for the amount of stars. The lobby when checking in as a group was so congested and small in size. I guess it was efficient. Desk clerks spoke no English, which surprised me knowing the amount of English speaking tourist that visit Spain. Our room was okay, but the bathroom needed some attention. The half glass shower shield was basically just hanging there. The stopper in the tub and sink was no were to be found. Called three times before getting maintenance to even look at the problem. Breakfast was included with our package. The waitress were very well trained. Buffet was the same day after day with no shake up. As I said, I feel it was typical European style.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank babslibbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 18, 2013
Dear guest,
Thank you for publishing your feedback regarding your experience in our hotel, though we deeply regret that your stay with us was not satisfactory. In this regard we would like to inform you that in Vincci Hotels we take note of each and every guest’s observations, complaints, suggestions and feedback, always in with the goal in mind of improving.
We would likewise like to inform you that all of our rooms and facilities are rigorously reviewed, so we apologize if during your stay there might have been a temporary problem with the process that caused the problems you describe with the shower and the sink. Thanks to the fact that you sent us the dates of your stay, we were able to check the room where you stayed, but we did not detect any problems with the screen and the shower plugs nor with the sink.
In any case, despite that our facilities are under ongoing revision, any guest who detects a problem with any of our facilities can notify reception and our staff will proceed to take care of any problem as quickly as possible, trying at all times to make their stay pleasant and enjoyable.
We regret, as well, that you were not completely satisfied with our breakfast buffet. At all times we try to offer a varied and quality selection so that our guests can find whatever they might feel like having. Our breakfast consists, then, of fruit, vegetables, omelets, eggs, bacon, salads, cheese, dried meats, coffee, chocolate, juices, churros, pastries, cakes, yogurts, and diet products, along with many other products.
Lastly, we would like to indicate that the majority of our reception staff speak perfect English. We are sorry that in spite of this, there was perhaps a problem in this regard and we are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

Just returned from a two day break in Madrid. We chose the Vinci Capitol for it's excellent location and good rate via booking.com
The location is perfect, no more than 15 minutes walk from the Plaza Mayor, Puerta Del Sol is even closer. About 30 minutes on the metro from the airport. The location on Gran Via is superb. The hotel is near everything. Bar, eateries, nightlife and public transport.
The hotel itself was super. Check in was efficient seeing as we arrived in a large group and we were allowed to have our rooms well before the 2pm check in. The rooms were excellent. Twin beds, good bathroom with toiletries available. Including tootbrushes, combs, shower gels. The water pressure in the shower was a little erratic as was the temperature.
Plenty of hangers and space in the wardrobes. A safe and mini bar. TV had a few English channels.
Staff and housekeeping were excellent throughout our stay. Recommended a fantastic tapas bar which got our break off to a fantastic start.
Would definitely stay here again as I intend to visit Madrid again very soon.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fabwba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, December 17, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

We arrived in Madrid on 7th October and opted to take a taxi to Vincci Capitol Hotel instead of taking the Metro. The taxi meter fare was about 35 euros, however, please be forewarned that it costs more than that as the driver added extra on top which cost us £43.50 explaining in Spanish something about tax levy. There was no point arguing with the driver as it was exactly the same experience with our return trip from the hotel to the airport. The taxi ride took about 20-25 minutes from the airport to Vincci Capitol hotel which is on Gran Via, city centre. Gran Via is the main road running through the city centre, with hotels, restaurants, shops and businesses on both sides.
The hotel is situated next to the Capitol theater and the Callao cinema. Up a few steps and through two lots of glass sliding doors, we entered into the hotel foyer which is dimly lit, not very bright. We checked in at Reception on the left and given Room 608, We asked for a room with a view and the receptionist told us it would cost us extra for an upgrade so we did not bother. There are 2 glass elevators which you can take to the rooms. The room was quite spacious, with 2 single beds pushed together as a double; a glass fronted wardrobe with a safe and mini bar in the middle; a writing desk; a single arm chair; a wall flatscreen TV and a LCD screen for internet display. There is a keyboard in the room if you wish to use the hotel internet connection which would set you back 10 euro, unlimited. There is not much on the TV, however, you can select and purchased movie to watch at 13.50 euros a film. The bathroom is well equipped with a bath and an overhead shower, toilet and a uber cool wash-hand basin. The room is dimly lit unless you turn it up at the control. The room card acts as your energy charger on the wall, which is hotel standard these days. We had room only as 15.40 euros each for breakfast was too steep, however, we did try breakfast one morning to see what it was like on 1st Floor. It was pretty much basic with a selection of cold meat; cakes; fresh fruits; cereal; scrabbled egg with streaky bacon and mini sausages, OJ juice and tea/coffee.

The hotel is clean, modern, comfortable and in a good location in the city. We did not have much interaction with reception staff during our stay and did not find them very customer-friendly and helpful.

We would recommend a stay at this hotel as it is in a good location.


There are loads of cafes and restaurants on Gran Via and on the side streets outside and near the hotel, so we would recommend that you try those for breakfast, lunch or dinner for variety. Directly opposite the hotel across Gran Via is a corner cafe/bakery shop which serves lovely freshly made breads of all kinds, cakes and patisserie. It serves breakfasts and light snacks and meals. We dined there several times for breakfast and light lunches. The staff are friendly. There are more seats downstairs with a long central table which we find charming. Oh, they serve tea/coffee in bowls - very innovative. The cafe is called Le Pain.

We tried several restaurants near the hotel and we would recommend the Topolino which serves a buffet as well as from a mini menu. The Taberna Real at Plaza de Isabel II is a good cafe/restaurant to have a few coffee or beer out on the terrace or you can dine inside or on the enclosed terrace on the side.

The Playa Major is about 15-20 minutes walk from the hotel and it is a huge square surrounded by manificent buildings on four sides with restaurants and shops all round. There are street impressionists trying to earn a few pennies. You could try out the restaurants here which cater for tourists visiting the square. Outside the square, there is the San Miguel market, a place where you can drink and eat at the various stalls, from seafood, tapas to cakes. It is worth visiting the Playa Major.

One way to look at the city is go on the city open top tour bus, which costs 25 euros per person for a one day tour. It takes you to historical buildings and you can hop on and off at each stop if you wish.

No different from any other major Cities, please take care of your handbags or wallets and avoid counting or displaying a wad of cash in the middle of a street. We heard tales of handbags snatchers, although we did not witness any whilst we were there in Madrid. There are a lot of beggars and homeless people on the streets.

Apart from the tips above, we had a lovely time in Madrid and the weather whilst we were there was very warm, circa 24 degrees and the midday and afternoon sun was scorching. A city of high rises, busy and buzzling.

The Wise-Ones
(7-11th October 2013)

Room Tip: We had Room 608 which was on a good floor, and as others had commented. the higher you are, the bett...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank The-Wise-Ones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, October 14, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We would also like to mention with regards to our breakfast buffet that its price is 15,40 euros per person and includes fruit, vegetables, omelettes, eggs, salads, cheese, cold meat, coffee, chocolate, juices, churros, cakes, yogurt and dietetic food, along with many other products.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontypridd
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 27, 2013

We booked into the Vincci Capitol for 3 nights to celebrate our wedding anniversary. We arrived at 9.30pm and was greeted by Hugo who was very efficient and polite. We were offered an upgrade (at an additional cost) for a room with a jacuzzi, we're glad we opted for this. The room itself was very large as was the bathroom, also with the room was complimentary bathrobes and slippers. We had booked on a B&B basis and again was not disappointed at the choice of breakfast items, fresh fruit, cold meats, hot sausage and egg, cereals, cakes etc etc.

The location of the hotel is excellent and would not hestitate to stay at the Vincii Capital again. We took the metro from the airport which cost 5 euro and the metro station is just beside the hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angeladef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, September 30, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#114 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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