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“"Great hotel, great location in a great city"”

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Vincci Capitol Hotel
Ranked #165 of 444 Hotels in Madrid
GreenLeadersBronze level
Madrid, Spain
1 review
“"Great hotel, great location in a great city"”
Reviewed August 2, 2013

It is a very nice hotel in the center of Madrid, walking distance from all the must-see places in Madrid. Rooms have amazing views from Gran Via, the terrace is great place to hang out at night. The staff is really nice, very helpful. You wont be disapointed if you make this place your destination,

Room Tip: Ask for a high room, the views are just awesome!
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LFH976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, August 3, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,449 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Los Angeles, California, United States
2 reviews
Reviewed August 1, 2013

The Vincci was extremely accommodating to a large wedding party from the US, courteous, polite, and professional. We had a great time. The hotel is in a prime location and accessible to a variety of tourist destinations. I would recommend the Vincci to anyone who is traveling to Madrid.

Room Tip: No pool or gym. Ask for a city view. Double beds are two twins pushed together but still comfortab...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, August 3, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2013

I spent 5 nights in the Vincci Capitol and enjoyed it very much. The room was a decent size with a comfortable bed and cold air conditioning. My girlfriend and i asked for a room with a view and they put us in the 11th floor where we had an amazing view of the city. The best part of staying here is the location. Right on the Grand Via and walking distance to a lot of points of interest.

Room Tip: Ask for a room with a view
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jestronzero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, August 3, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
1 review
Reviewed August 1, 2013

We were organizing our wedding where 30 Americans were coming to Madrid. First a note about the service. We called Adrian before hand and helped us with all the logistics. From early check-in, to special room request they could not have been more accommodating with every single detail. We were all there for a week and all the people at the front desk were so incredibly sweet and helpful answering every touristy question we had. We even organized a special cocktail hour at there restaurant and they made every detail work seamlessly- Not to mention everyone at the front desk spoke perfect English. The location is perfect- kind of like the the Times Square of Madrid in some ways so the streets outside are busy and very assessable to public transportation and a lot of the major sites in Madrid.The rooms are great and because my whole family was staying there I got to see a lot of the different types of rooms. All clean and modern and some with insanely amazing views. My room had a HUGE deck on the 8th floor with a table to eat at and could probably fit 20 people easily. Another room in my party had a suite that had a panoramic view of underneath the Schweppes sign overlooking Gran Via. It was the nicest room they every had- they said. The rooms were very, very reasonable and I cannot imagine how we could get more for our money anywhere. If you have a group try calling Adrian at the hotel he was so thoughtful and personable and he and the rest of the staff make our wedding weekend so memorable.

Room Tip: Room 812 - has a huge deck and a great view. Room 901 is a suite with a panoramic view of the city.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillG8918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, August 3, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 31, 2013 via mobile

Stayed here for a 3 night city break. A hotel of contradictions. On arrival you are given your keys and told the way to your room! On entering the room the first obvious things of note were a torn net curtain,dirty floor, chipped tile in bathroom floor, broken door stop and stains on ceiling. Not an auspicious start, however the air con worked, bed was clean and comfortable and storage was adequate. We were on the 11th floor and had great views of Grand Via. Breakfast buffet was ok, staff here and in bar were very good and drinks prices were very reasonable. Check in and out was painless. As you exit the building there are homeless beggars camped out on the street which gives the area a slightly scruffy feel,however this is outside the control of the hotel. Overall a half decent hotel in an excellent location. If you can get a good deal /rate worth a look however there are much nicer hotels in Madrid!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank speedymcqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, August 13, 2013
Dear guest,
Thank you very much for choosing us for your stay in Madrid and for writing us your opinons. We are pleased to read that you liked a lot many services and aspects of the hotel, overall the air conditioning, the bed, location, views of Gran Vía, the breakfast buffet and the treatment you received from our staff. Our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.
We regret, though, that we did not meet all of your expectations. In this regard we would like to indicate that we will take good note of your opinions, always in order to improve.
We would also like to inform you that all of our rooms and facilities are reviewed and cleaned rigorously, so we apologize if during your stay there was a temporary problem with the process that caused the problems you describe and we will take measures so that do not occur again.
We are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2013

The Vincci Capitol Hotel was great value for the money. We had very comfortable and big room for 3 persons in 8th floor, very quiet with good views. The staff in reception was very nice and helpful.
Great shopping possibilities very near the hotel. The cultural monuments and buildings were also near the hotel. There were 2 metro stations very near the hotel, so you can travel almost anywhere in Madrid quite easily and cheaply. The metro trains were air-conditioned, which was great, since the outside temperature was over 30 celsius all the time.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jansku2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, July 29, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2013

We stayed here on June 1st 2013 for our first wedding anniversary. The building itself was lovely, very modern and grand and the view from our room was brilliant (although we were forced to pay extra for this room - see below).

I was really unimpressed by the money-grabbing attitude the staff seemed to have. We booked a double/twin room and when we arrived we were told it was 2 single beds. As it was our first wedding anniversary and we had travelled a long way I wasn't too impressed, so they offered us a different room, but we had to pay extra. They told us breakfast was included, which was a nice surprise, but when we got to our room we had a phone call to tell us it wasn't and we would have to pay extra.

The location of the hotel was really good and very close to the main shopping districts. I was 5 months pregnant and found the location to be vital for having frequent breaks throughout the day!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HamletB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, August 13, 2013
Dear guest,
Thank you very much for choosing us for your stay in Madrid and for writing us your opinions. We are pleased to know that the buildings decoration, its location and the views were all to your liking. Our guest´s satisfaction is our reason to be and what we work for day after day in Vincci Hotels.
We regret, though, that you were not entirely pleased with certain aspects of your stay. We can assure you, in this respect, that we take note of each and every guest´s feedback, complaints, opinions and suggestions, always with the aim of improving.
We are also sorry that we could not from the beginning offer you a room with a double bed. Requests are always subject to availability and at the moment of your arrival it was not possible to assign you one. However, we are happy that the hotel´s occupancy allowed us to change you to another room. Regarding this point, we would like to clarify that the change to a room superior to the one initially booked required an additional charge.
We regret, lastly, that you felt the treatment you received from our staff was not adequate. All of our team are known for providing impeccable and always taking care of guest´s requests in order to provide them with a perfect stay, so we apologize if you considered that in your case this did not happen and we are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#20 Green Hotel in Madrid
#71 Business Hotel in Madrid
#106 Romantic Hotel in Madrid
#112 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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