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“Location spot on!” 4 of 5 bubbles
Review of Vincci Capitol Hotel

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Vincci Capitol Hotel
Ranked #166 of 446 Hotels in Madrid
Sheffield, United Kingdom
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Location spot on!”
4 of 5 bubbles Reviewed November 22, 2012

I spent 1 night at the Vincci Capitol during a recent business trip. Centrally located I was able to walk to restaurants and attractions. El Prado is only 15 minutes walking from the hotel, 10 minutes to Plaza Mayor. The room was a good size and clean. Modern bathroom with everything you need. The only down size are the dark corridor. From the elevator to the room you really walk in the dark! I managed to spend a bit of time on the balcony with panoramic view on the last floor: superb! The breakfast is very good, you can eat all sort of food from sweets to fruits to cheeses... Homeless people were sleeping at the entrance door, but 'd like not to make a big deal out of it: it is Madrid! I recommend this hotel to everyone who wants to stay central. Good value for money.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CristinaM82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 22, 2012
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,346 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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San Francisco
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

If there were an award for being "close to everything", the Vincci Capitol hotel would get it. It's not necessarily where you want to be, but it's a quick walk from Puerta del Sol, Plaza del Espana, Plaza Mejor, theater houses, movie cinemas, shopping, restaurants, etc. It's also on a major street overlooking a metro station so you easily can get to places like the Museo del Prado. It sort of feels like the "Times Square" of Madrid.

The hotel itself is unique as well -- it's shaped like an isosceles triangle (as can be seen from user photos) and it feels that way on the inside. The rooms are cleverly "squeezed" into the outside walls but perhaps as a result, they're tiny even by European standards. My room felt reminiscent of being on a yacht. That said, it was modernly appointed and had a balcony overlooking the plaza below. Those without a balcony can go to the observation deck on the 9th floor for a similar view. As an aside, I happened to be there during an austerity protest and was able to observe the masses marching down Grand Via from eight floors up. That's about as close as I wanted to get to the riot police which were omnipresent.

One unexpected plus was that the room was *reasonably* quiet. I expected the opposite given the location and the proclivity of the locals to party in the streets until the wee hours ;-)

One downside is that there's no real restaurant -- just a bar hosting an expensive breakfast buffet -- and there's no lobby to speak of whatsoever. That said, whether on holiday or breaking away from a business meeting, you're likely to spend most of your time enjoying the surrounds.

Service was reasonably friendly but not terribly efficient. Don't plan on checking in early. Reserve ahead if you want to use the spa as it looks like it's designed for one person at a time.

Note that Google Street Maps currently shows the area as being under construction but as of mid-November 2012, there was no major construction in the area.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank benjaminwesson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, December 11, 2012
Dear guest,
Thank you for taking the time to write your opinions and feedback regarding your stay in our hotel. We are pleased to know that you were satisfied with our location and our views and that our rooms were quiet and comfortable. Surely, our guest´s satisfaction is our reason to be and what we in Vincci Hotels work for every day.
We regret, however, that some aspects of your stay were not entirely to your liking. We will bear in mind your suggestions in order to improve the service we offer our guests.
We are sorry as well, that you were not completely satisfied with the size of our rooms. In this regard we would like to mention that we have available six different types of rooms (standard, standard with terrace, standard with Jacuzzi, superior, skylight and junior suite) so as to completely adapt ourselves to the tastes and needs of our guests. We would also like to clarify that all of our rooms meet the Spanish regulations for four star hotels. In any case, those guests who are not happy with the room they have been assigned can say so and always in so far as it is possible we will offer a change of room, trying at all times to make sure their stay is comfortable and enjoyable.
Regarding our breakfast buffet, we would like to clarify that the price is 15.40 Euros per person (VAT included) and in order to offer our guests variety and quality our selection includes breakfast products includes fruit, vegetables, omelet, eggs, bacon, salads, cheese, cold meats, coffee, chocolate, juice, churros, pastries, cakes, yogurts and diet products, among many others.
On another topic, we would like to point out that those guests who wish to have a space outside their rooms to chat, read or wait for somebody can use one of our two terraces located on the seventh and ninth floors and open from 11:00 to 23:00. They can also use our bar without needing to consume or buy any food or drinks.
Regarding our spa, we would like to only mention that it requires a prior reservation so as to guarantee to our guests a completely intimate and private space. As with all our urban spas, its uniqueness and what makes it special is that this facility can be used at the same time by four people, only and always when these four have made a reservation exclusively together.
We are at your disposal for whatever you need.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tete, Mozambique
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

The most valuable asset of this hotel is its location. Very centrally in the midle of the Gran view which is the most beatifull place of Madrid.
beside that the hotel is average, the rooms are with a normal size, the service is regular but be aware that will charge you for every litle thing, including to watch TV. They have a terrace which is not big or extraordinary but has a great view over the Gran Via. The recepcionists were very friendly and helpfull also.

  • Stayed September 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CandidaAcaci0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 29, 2012
Dear guest,
Thank you for taking the time to write your opinions and comments regarding your experience in our hotel. We are pleased to know that you were satisfied with our location and our staff, although regret that we did not meet all of your expectations and that some aspects of your stay were not to your liking. In this regard we would like to inform you that we will bear in mind all of your ideas in order to continue to improve the service we offer our guests.
We would like to clarify though that our television selection includes both open channels and pay per view channels. Among the open channels we have available 26 national and international ones without any additional cost for our guests. We are sorry if you were not adequately informed about this system and apologize for any possible inconveniences.
We are at your disposal for whatever you may need.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 28, 2012

Perfect location, awesome views, crazy skilight room. Kitsch pop decor in a very special room with unique location. Takes a mastermind to find out the exact use for all the hanging tubes. A great place to celebrate. Carpet needs a change. As per the rest of the room, I'm afraid cheap materials don't age that well. Kitsch-pop is fun but needs updating. Registration procedures seem a bit streched out.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Location
Helpful?
Thank HanschenKlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, December 11, 2012
Dear guest,
Thank you for choosing Vincci Hotels and sending your comments. We are pleased to know that you were satisfied with our location and sights. Without question, our guests’ satisfaction is our raison d’être and it’s the reason why we work so hard every day.
We regret, however, that specific details were not to your liking. We will bear your input close in mind with the aim to improve in the future. Ultimately, we work to satisfy our guests and their opinions are what always guide us in doing so.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 25, 2012

The location of the hotel is just perfect. Very centrally located, next to many main streets.

But the ventilation system for the rooms is not good The rooms are smelly.

A hotel that I would not suggest when visiting Madrid.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Tim_Neal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, December 11, 2012
Dear guest,
We would like to thank you for publishing your opinions and comments regarding your experience in our hotel. We are pleased to know that you were satisfied with our location, although we regret not completely meeting your expectations and that specific details were not to your liking. In this regard we would like to inform you that we take note of each and every guest´s observations, complaints, suggestions, and comments, always in order to improve.
We would likewise like to apologize for the odor during your stay and inform you that it was a problem of the sewage system outside of our establishment and is being taken care of by the local authorities.
Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollerau, Switzerland
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 21, 2012 via mobile

The hotel is perfectly located in between areas full of shops, restaurants, bar and cultural landmarks. The amazing part was that, despite having a room on the second floor, giving on Gran Via, it was very silent. Upon check in, we got a very pretty room but too small for a 3day stay. It was a bit claustrophobic. We asked for a change and for a little supplement, we got a much more comfortable room, with a jacuzzi. Both the room and bathroom were very clean and comfortable. The jacuzzi wasn't working but, after mentioning it to the hotel, it was fixed. The only con's were that the room was a bit too dark and that the wifi only worked when standing close the door. It was a lovely hotel and we got it for a great price. I totally would recommend it and go back. Please note that it doesn't seem that the written requests upon booking (a double bed and a balcony) were read and that you should therefore maybe call the hotel and/or remind them about your wishes at the time of check in.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Capitol Hotel, responded to this review, November 29, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and sending your comments and feedback regarding our establishment. We are pleased to know that your stay with us met your expectations and that you were especially satisfied with our location and our rooms. That you had a good experience with us is our greatest compensation and what motivates us to continue working hard so that our guest´s experience in our hotels is as pleasant and enjoyable as possible.
We regret, however, that some aspects of your stay were not entirely to your liking and would like to inform you that we will take good note of your opinions: surely they will help us continue to improve the service we offer our guests.
We would, in any case, like to clarify that we always keep in mind and try to attend to guest’s requests at the moment of booking and during their stay. In those cases where for some reason it was not possible to do so, we always give an explanation to the guest and try to offer them an alternative that they are satisfied with.
In your case, we are sorry we could not offer you a room with a balcony and double bed. Requests are subject to availability and at the moment of your arrival it was not possible to assign you one. We are sorry for any inconveniences this caused are would also like to apologize if, in addition, our staff did not adequately inform you as to why we could not take care of your request. In any case, we are pleased that we were able to offer you a change of room that better fit with your preferences.
We are at your disposal for whatever you may need.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Capitol Hotel

Property: Vincci Capitol Hotel
Address: Calle Gran Via 41, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
#71 Business Hotel in Madrid
#107 Romantic Hotel in Madrid
#111 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Vincci Capitol Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more   less 
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Also Known As:
Vincci Madrid

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