I booked this hotel as it said it was 4 star. In Spain the hotels rate themselves so do not by the star rating. When we arrived we asked for a room on 9th floor it cost extra but it's worth it. It was room 901 and it had great views. Lamps in room had no bulbs. Lighting was at best dim not unlike a vampire crypt but bright burn your eyes our bathroom lights. Also at midnight the TV would just turn on and scare the daylights out of you! Their security is not very good and Madrid is high crime with a bad vibe. Within 20 mins of landing from Australia via LA I had been robbed they stole my passport and 2 credit cards! So terrible. Anyway I was in the glass elevator of the hotel a man got in on floor 4 and stayed staring at me up to floor 9. I got out so did he and he linger for me to do God knows what I was terrified pounding on my dole for my friend to let me in. Once inside I rang reception they do not speak much English. She could not understand me so did nothing. I went down again in morning and told the English speaking lady and she made some vague reference to checking security footage. She was not surprised and was totally blasé even though she did say sorry. So pluses are it's in a good location and it's clean. Bad is not many staff speak English and poor security. Also it's in a busy part of city so there are lots of beggars and homeless people cluttering up the entry to hotel and vomit as well from tourists who overdo it!
- Official Description (provided by the hotel):
- In the heart of Madrid: the Hotel Vincci Capitol, located right on the Gran Vía and Plaza Callao. It is a building symbolic of Madrid’s “Art Deco” civil architecture. The ground floor houses one of the most famous cinemas on Madrid’s Gran Vía, Cines Capitol. ... more less
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- Also Known As:
- Vincci Madrid