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“Friendly staff”
Review of Hotel Claridge

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Hotel Claridge
Ranked #63 of 438 Hotels in Madrid
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 1, 2014

Spent 3 days in Madrid staying at The Hotel Claridge. Front of house staff very accommodating, Najib in particular offered advice and took time to go through the map with us. The hotel is close to the bus route and metro. The room was very large and plenty of room to move around - there were 3 of us. Bathroom extremely spacious. It was disappointing not to have tea and coffee facilities in the room, I also feel small touches like providing tissues would have been nice. Toiletries were not replenished when used.

We had booked half board as this usually works well for us. For a 4* hotel this was a huge disappointment. On night one we were not offered a menu but informed there were two choices of starter and main course. We were offered Russian Salad or a cold soup (local dish). The main course was oxtail or fish. On night two we were offered sautéed cabbage or a green salad for starters and fish or veal stew for mains. Sadly night 3 was no improvement as veal stew was offered again. We ate elsewhere - although given the location of the hotel this was very limited. We noted that other diners who were paying for their meals were offered a complete menu.

Breakfast was plentiful, until the final morning, when there had obviously been a change of staff. Dishes were not topped up, milk had run out and despite asking was not refilled, there was a lack of cutlery and tables were slow to be cleared.
The issue of the evening meal was brought to the hotel's attention. They were sympathetic, and apologetic, however on the last night we had to eat out at extra cost and there was no offer to refund this or at least meet us half way. This sadly detracted from what was a very enjoyable stay and because of this do not feel that we had value for money.

Room Tip: Although front of hotel rooms overlook the very busy road, the double glazing is very efficient
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  • Stayed: May 2014, traveled with friends
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Thank exhaustedFareham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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279 - 285 of 928 reviews

Reviewed May 30, 2014

Stayed at Hotel Claridge during the end of May 2014 whilst in Milan for a number of days.

The hotel is well presented, clean and in a convenient location.

What I did not realise on my first night, is Spain still allows smoking inside, so for "non-smokers" make sure you get a non-smoking floor. The hotel itself has 15 floors, and the views are actually really nice, especially at sunrise.

The bar is well stocked, and the staff overall are willing to please.

A few tips for Madrid travellers:

1. Taxi's from the airport should cost 30 Euro, anywhere inside the Ma30. I got ripped off (45 Euro) my first day and learnt it the hard way. It's city policy that it's 30 Euro. Confirm with driver before hand.

2. Opposite the hotel is a Madrid Metro station. Conde de Casal line. To get into the "city centre" take platform 1, head north to Nuevo Ministeros. From there your in centre. A taxi back to hotel shouldnt' cost more than 16 Euro. a 10 trip pass on Metro is about 12 Euro. You can wait up to 15 mins for a Metro train. It finish's at 1.30am

3. a nice area is Santiago Bernabéu Stadium, with Cusco. This is the real madrid football stadium. Again, a taxi back isn't more than 15 euro. Lots of nice area's and places, especially roof terraces for sunset.

Enjoy

Ich.x

Room Tip: make sure you highlight your preference of a smoking or non-smoking room. -
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  • Stayed: May 2014, traveled on business
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Thank Ichdienme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

All of the hotel staff were very helpful especially David on concierge, Roberto & Raul on reception.

Perfect location, not noisy even though it's on a busy junction. Bus stop for No.14 right outside the hotel which takes you straight into Madrid or No.32. Both €1.50 single journey. Taking approx 7 mins or the Metro is just across the street also € 1.50.

Supermarket over the road with a bottle of Los Molinos blanco for $ 1.69! Fresh baguettes etc...

Spoilt for choice with the numerous Panaderia's offering Cafe con Leche & Pan au Chocolate! Tried several & all really good.

There are numerous bars offering Tapas & Menu del dia around €10 near the hotel & in Madrid itself.

One of our favourites was Taberna Malaspina near Zara just off Plaza Sol! Excellent bar & eatery with very friendly staff!

The bus tour was worth doing as you can hop on & off at your leisure. The Real Madrid Stadium
Tour was very good & our two sons aged 15 would recommend it.

The cable car ride was very disappointing & I wouldn't recommend it.

Looking forward to coming back

Room Tip: 703 & 704 are nice rooms that 2 families can occupy as adjoining rooms
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  • Stayed: May 2014, traveled with friends
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Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

This is a classy 4 stars hotel with very large and nice rooms, a huge gym (a REAL gym, not a room with a couple of machines) and a fine restaurant and bar. The personnel is very nice and helpful. The morning breakfast is correct even if maybe not at the level of a 4 stars hotel both in terms of quantity and quality. A positive note is the presence of a real Nespresso machine for the morning coffee.

Room Tip: Even rooms on the road are rather silent
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  • Stayed: May 2014, traveled on business
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1  Thank Claudio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2014

The Claridge is a beautiful hotel and is so upscale for the price! The rooms are large, very clean, and modern. The bathroom is large and luxurious. The service was outstanding! The front desk staff was so
helpful and friendly yet professional. The location is steps away from both public transportation and taxis. This is a 5 Star hotel for a low price!!

  • Stayed: May 2014
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1  Thank Gregg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2014 via mobile

Clean, comfortable, great views.

Conde de Casal metro station is across the street. Very convenient location.

Friendly front desk. I arrived at the hotel about 16:00. My paperwork and key were already waiting. Check in was quick. Friendly bell person took me to the room. Clean room, comfortable bed. Well appointed bathroom.

Highly recommended.

2  Thank FlipViet
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Manchester, United Kingdom
12
Reviewed May 13, 2014

My sister and I have just returned from three nights at this hotel.
The staff are helpful and polite generally. They are happy to direct you to local eatery's within the area. The hotel is over the road to a supermarket, fruit n veg shop, and trendy coffee shops selling beautiful pastries/ fresh sandwiches The metro station is straight over the road ,easy peasy!
Our room was spotless and well equipped...here's the but. No tea/coffee making facilities in the room as specified by our travel company. Not life or death by any means, but after waiting around in airports, a long dry flight,a long walk and train journey hopping on and off tubes, a simple cuppa is what we Brits want! Not too much to ask of a large hotel chain to provide, a kettle ,cups etc, You may be disappointed not to get this, or you may not be bothered, and, as stated by the staff, room service is available, at a charge, but, you cannot make your own for free when you dump your case and just want to put your feet up... Disappointing and mean spirited we felt .With persistence of a bull dog, the hotel gave us two teas on the house, which was "only to be the once" Brought to us by the Spanish Lady I spoke to on the phone who was keen to present us with a resolution to the matter. We went over the road and bought a kettle etc.. . 16.99 euros, .just a detail Otherwise it would have been perfect!
The location is a bit out of the way but takes 20 mins by tube and is very easy to use. Also hotel situated adjacent to a busy junction, traffic noise constant at all times of day and night but becomes background .

  • Stayed: May 2014, traveled with family
    • Value
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2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Claridge

Address: Plaza Conde de Casal 6, 28007 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Madrid
#26 Business Hotel in Madrid
#29 Family Hotel in Madrid
#49 Luxury Hotel in Madrid
#81 Romantic Hotel in Madrid
Price Range: $88 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Claridge 4*
Number of rooms: 114
Official Description (provided by the hotel):
Dominating the Plaza del Conde de Casal, the Claridge Madrid Hotel located in the Retiro district, one of the most vibrant and distinctive areas of the capital. Following a complete refurbishment, the Claridge Hotel has been transformed into a boutique hotel and awarded a four star category in 2012. Its carefully designed interior, decorated with a hint of the American and Classical British styles, creates an individual and highly sophisticated ambience enhanced by a collection of photographs of Madrid, Madrid 2.0, Created by the artist Gerard Franquesa using the Sgraffito technique.The Claridge Hotel, with its highly professional team who are passionate about giving attention to detail, makes it possible for guests to enjoy every comfort and convenience in an ideal location from where, thanks to excellent transport links, the main tourist and business centres of Madrid, restaurants and theatres can all be easily accessed. ... more   less 
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Also Known As:
Claridge Hotel Madrid

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