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“it is nice but it's a best western...travelers be aware of what you are getting”
Review of Hotel Atlantico

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Hotel Atlantico
Ranked #22 of 435 Hotels in Madrid
Certificate of Excellence
Dallas, Texas
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“it is nice but it's a best western...travelers be aware of what you are getting”
Reviewed September 28, 2013

It is a typical european hotel, small bed, small bathroom, little to no ammenities. We just expected a lot more out of the 4.5 rating and the look of it. I know this is typical of european hotels and the best western chain internationally. I just wnat to make people aware that it is not what you would expect out of a similar hotel look and location in another city. Still recomend it for 1 night! Amazing location!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cristy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, October 1, 2013
Dear Cristy T.

First of all thank you very much for staying with us and we are very sorry to hear about the different troubles you had to go through during your stay. For your information, I want to tell you that the Hotel Atlantico does not belong to Best Western Chain since January 2012.

Again, I would like to apologize for not exceeding your expectations and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (597)
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English first
Pateley Bridge, United Kingdom
Level 6 Contributor
148 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 28, 2013

I have stayed in many capital cities in corporate hotels and some dives.

This is a great hotel for a weekend away. Not pretentious, simply good value, quality and comfortable with pleasant staff.

Great location. Bedrooms lovely, the longer I stayed the more I appreciated the quality

Booked a superior room, given a front room with balcony which was handy as the Tour of Spain came by 8 times.

Great bar on top floor with rather slow service but worth it, brilliant sunsets

Breakfast good value

I would strongly recommend. Its an oasis in the middle of the tourist center of Madrid. My wife and simply walked everywhere, we didn't need the metro.

To enjoy great places to eat, simply walk out of the hotel and cross the road and carry on for a few hundred yards, no tourists, just the locals having a great time.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Familyman3844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, October 1, 2013
Dear Familyman3844,

Thank you very much for your lovely comment. We are very pleased to read that you and your wife had a comfortable stay with us and that you have enjoyed everything about our hotel included the central location, the staff, the breakfast and the bar, as well as the room with balcony to see the Tour of Spain!.

Thanks again for your strong recommendation.

We really hope there'll be another chance to have you all here soon.

Warmest regards,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford upon Avon
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 26, 2013 via mobile

Just stayed here for 5 nights - upgraded to superior room when booking as seemed good value. The hotel is located centrally, easy walking to many attractions, great shops, restaurants, tapas etc. Room was perfect, super king size bed, turned down at night with complimentary chocolates. Large bathroom, two basins, double size shower & bath. All staff were helpful, cheerful and efficient. The front desk staff especially for indulging my husband with his efforts at speaking mainly in Spanish! All with a great sense of humour. Well done, we highly recommend this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrewLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, October 1, 2013
Dear DrewLynn.

Truly appreciate your review, it is so pleasing to read that we met all expectations.

We do appreciate all the great comments and thank you also for your mention about the hotel staff. I have shared your kind words with them.

Thank you again and we do look forward to welcoming you once again in the near future.

Yours sincerely,
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Haven, Connecticut
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 25, 2013

Pros.
The hotel is in a great location. Near two Metro Lines. You can walk to many sites or take the Metro. Near great restaurants. The staff at the desk was fabulous in their recommendations for restaurants and how to get to sites. They have a shuttle that can pick you up from the airport, but it only goes there every couple of hours. The breakfast buffet was OK. The beds were comfortable. The room was clean.

Cons.
We had a room in the back of the hotel away from the main street on the 6th floor. It was still very noisy. All night.

Overall impression for us.
Because of the noise we can't recommend this place. if you are used to sleeping in a noisy environment you will like it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MkMD11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, at Hotel Atlantico, responded to this review, September 27, 2013
Dear DrewLynn,

Your compliments of the Hotel Atlántico are greatly appreciated.

We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours.

Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.

Kind regards,
Eva García
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 25, 2013

Clean and spacious room. Great service without being in your face.
A really good choice if you want to shop, do art, do tapas etc. air conditioning and sound proofing a needed addition.
Can highly recommend.

Room Tip: We were on the 8th floor nice and quiet!
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SianNorthYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, September 27, 2013
Hello SianNorthYorkshire.

Thank you for your review and for your recommendations.

I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid.

Thank you again and we do look forward to having you stay once again in the near future.

Yours sincerely,
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 24, 2013

we stayed in this hotel for 2 night, very close to everything, wonderful satff Always professional and very helpful, our also very clean and very huge, our stay in this hotel was realy nice, many thanks to all the staff.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank karl p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, September 27, 2013
Dear karl p.

Thank you very much for your kind mention of our hotel and your patronage. I'm glad you enjoyed the 2 days you spent in the hotel. Our staff strives to create a service experience for our guest that is lasting. I have shared your kind words with them.

We appreciate all of your comments and hope to see you again in the near future.

Yours in service,
Eva Garcia
Assistant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2013

Where to start !
If you were to select a model of how to be an excellent four star hotel, then this would be the one you would choose. We booked a superior room because the pricing difference seemed good value for money. The staff are super polite and super helpful. We stayed for six days during Gay Pride 2013 as it is very close to the gay village and ideally placed for the festival and parade. All of the major tourist attractions and museums are close by and easily within walking distance or short taxi ride. I selected this hotel because it was ranked 2 out of 456 in Madrid and these stats speak for themselves. I would award this hotel 4 and 1/2 stars .... and have already booked to stay again in 2014.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAtlanticoMadrid, Assistant Director at Hotel Atlantico, responded to this review, September 27, 2013
Dear Chris M.

We would like to thank you for all your wonderful comments regarding the hotel and thank you to considering the Hotel Atlantico as an excellent four stars hotel. Your wonderful words are the best compliments for us and I am really proud of them.

Please rest assured that I will extend your compliments to the entire staff.

It has been a great pleasure to have you staying at Hotel Atlántico and we look forward to welcoming you back next Gay Pride 2014.

Warmest regards,
Eva García
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Atlantico

Property: Hotel Atlantico
Address: Gran Via 38, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Madrid
#7 Family Hotel in Madrid
#18 Luxury Hotel in Madrid
#46 Business Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Atlantico 4*
Number of rooms: 109
Official Description (provided by the hotel):
Hotel Atlantico offers air-conditioned rooms with free Wi-Fi. The hotel has 2 terraces with panoramic views of the city. Rooms are soundproofed and feature a classic decor. Each one has flat-screen satellite TV, a safe, minibar, ironing facilities and a private bathroom. Atlantico Hotel has an elegant cafe-bar and a daily buffet breakfast. In the area you will find a wide range of shops and dining options. Chueca District is 500 metres away and has a lively nightlife. Staff at the 24-hour reception can offer tourist information, and luggage storage is available. A free transfer to the hotel from Madrid’s Barajas Airport is offered. ... more   less 
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Also Known As:
Atlantico Hotel
Hotel Atlantico Madrid Centro
Hotel Atlantico Gran Via Madrid

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