Worst stay in Spain - hotel staff (Alvaro) was dismissive and not helpful at all when asked to consider change in rooms since they gave us room at 5F (actually 6F) in building with no lift, which was a challenge not only to adults but risky for my 5-year old daughter navigating more than 105 steps of almost rotten staircase. Alvaro first blamed us for booking using third-party agent instead of directly at hotel website. When I explained that rest of our group (15 pax) booked at third-party site but others got better rooms AND in building with lift (or lower floors), he said there is always risk we will get a room in building with no lift. When I asked if he can just help us get another room, he turned the computer monitor to me and said if I can find any vacancy somewhere in that screen perhaps he can help me, but otherwise there is nothing he can do.
- Official Description (provided by the hotel):
- Located 80 metres from Madrid's Puerta del Sol Square and Metro Station, Apartments Arenal are set on a charming pedestrian street. These bright apartments, studios and rooms are equipped with free Wi-Fi.All accommodation at the Arenal is modern and air conditioned, with parquet floors and soundproofed windows. Seating areas come with a flat-screen TV. Apartments and studios also feature either a kitchen or kitchenette with an oven, electric hob and microwave.The Arenal complex has a tour desk, where staff can provide information about what to do in Madrid. Calle Mayor, 50 metres from the Arenal Apartments, has many shops, restaurants and bars.The apartments are less than 700 metres from Madrid’s Royal Palace and Plaza Mayor Square. Sights such as the Prado Museum and Retiro Park can be reached in 10 minutes by Metro. ... more less
- Reservation Options:
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