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“Great service, good quality all around”

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Sercotel Gran Hotel Conde Duque
Ranked #143 of 435 Hotels in Madrid
Certificate of Excellence
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great service, good quality all around”
Reviewed July 28, 2014

We spent about a week at this hotel and it was cozy, but clean and courteous. I am specifically writing about the service. The hotel's staff was extremely professional and helpful. In fact, when I left one of my belongings at the front desk upon departure, they promptly shipped it to me in another city (on my dime, but it was still very reassuring).

The hotel itself was in a great location, close to the metro and nearby some interesting shops and nightlife.

I would highly recommend this to any Madrid traveler. Thank you!

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Esstee89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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818 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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Whittier Ca
Level 5 Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 21, 2014

We recently stayed at the Conde Duque. We have stayed there many times and find it friendly and comfortable. Several times they have allowed us to check in before noon, after a long flight. They have recently added free wifi in all rooms, which was limited before, the lobby is comfortable, as is the bar. An all time favorite!

Room Tip: Ask for rooms in the front overlooking a small park.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank oveja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review, August 14, 2014
Dear Guest,

Thank you for choosing to stay with us last month and thank you for your kind review. The whole team work hard to ensure every guest enjoys their time with us,

I hope we see you in Madrid again soon.

Regards,

Fernando Olivares
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level 5 Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 11, 2014

Our first stop in Madrid. Very friendly staff who helped with our awkward Spanish and spoke English when/where they could. The food was fantastic especially the multi-national breakfasts.
A great bar with good cold beer. We would stay there again without hesitation.

  • Stayed August 2013, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilford, United Kingdom
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 10, 2014

Great hotel, clean comfortable room, free wifi and good selection on the buffet for breakfast (we found all the staff in the restaurant friendly and helpful). Stayed there for a weekend break to celebrate my husband's birthday. Hotel easy to reach by Metro from the airport and only a short walk to Plaza de Espana where you can pick up the Hop on Hop off bus tour (which is well worth doing). Would definitely recommend staying there. Great restaurant only a short walk away - El Tendido, great steak and excellent service at a reasonable price, pick up a flyer in the hotel reception

Room Tip: rooms at the back may be quieter
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank kimb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 9, 2014

Lovely cosy 4 star in a upper class area opposite a park, within walking distance of outdoor bars/cafés. Staff very helpful and friendly and rooms comfortable. Would highly recommend staying here. 30 minutes from the airport

Room Tip: We are on the 8th floor very quiet
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Dryburgh33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level 6 Contributor
112 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 29, 2014

My girlfriend booked this hotel blindly using a website that allows you to book hotels based on the location + star rating without knowing the hotel name. The hotel was about a 15 or so minute ride from the train station and a 20-25 minute ride to the airport. We were only in Madrid for one day to end a trip so we were looking for something that would allow us to be within walking distance from most of the key Madrid landmarks as we played to weather forecast and chose sites to visit the day we arrived. We were able to easily walk to the Royal Palace and surrounding area from the hotel, taking a very casual and round about stroll and still making there within 30 minutes.

As for the hotel itself, the interior is very regal, almost bordering on stuffy. Being only 30, I have to imagine it is a solid representation of turn of the 20th century high end European hotels. There's a bit of an odd scent... theme... in the hotel in which you get to choose between some rather intensely thought out fragrances for your room. It brought some interesting character to the hotel. The beds were comfortable and the room size was respectable if not slightly cramped. The bathrooms were fine. The channel selection was considerable. The staff were helpful in providing directions and recommendations.

Keeping in mind we booked the hotel blindly and probably saved 10 or so percent on the hotel, I don't think we would have felt bad had we paid the going rate for a one night stay. Going more than 3 or so days may not be worth it at the price, but if you're going to have a short trip in Madrid, I wouldn't hesitate to make your reservations here.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 25, 2014

Very comfortable stay. Soft plush beds. Very helpful front desk staff. Good internet. Breakfast choice was good but waiters were not very friendly. In particular Eloy Dominguez was a crumudgeon!!! Instead of welcoming guests to breakfast he was yelling and acting rude. He seemed more interested in room numbers than saying good morning. Only other issue with the hotel was it was quiet but seemed isolated from main streets and attractions/restaurants and required one to use public transport to get anywhere. Restaurant was good and bar was pleasant

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NevFern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sercotel Gran Hotel Conde Duque

Property: Sercotel Gran Hotel Conde Duque
Address: Plaza Conde Valle Suchil, 5, 28015 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#68 Business Hotel in Madrid
#100 Luxury Hotel in Madrid
#124 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sercotel Gran Hotel Conde Duque 4*
Number of rooms: 143
Official Description (provided by the hotel):
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. ... more   less 
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Also Known As:
Gran Hotel Madrid

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