We booked this hotel solely for its location (2 steps from where my friend's wedding was being held) and the good reputation of the NH chain. We were really disappointed that the service provided was definitely not that of a 4 star hotel. Probably not even 3 star.
We paid for two "double superior" rooms, which were actually tiny. We asked for double beds and were given twin beds, which kept sliding away from each other. There is no car park as such in the hotel, but they told us they would book a space in a nearby car park. We turned up only to find out they hadn't and there were no spaces left.
The floors were very dirty. Our room did not get cleaned, even though we were out for 5 hours in the morning and 6 hours in the evening and specifically asked for it to be cleaned. When we asked for more shampoo and shower gel, as it had not been replaced, we were told, in a rather rude way, to go down to the lobby to get it if we wanted it before 9 am. The plug hole in the bath did not work and we had to shower with water up to our knees.
We will be writing a formal complaint letter to the NH chain managers to inform them of the poor performance of this hotel. Madrid is a very competitive market, and there are dozens of hotels that offer a much better service for a similar price, if not cheaper.
- Official Description (provided by the hotel):
- NH Paseo de la Habana is located 300 m from the Santiago Bernabeu stadium and less than 10 minutes walking from Paseo de la Castellana and Madrid’s Palacio de Congresos. The hotel is just 400 m from the nearest shops and restaurants, and 450 m from Colombia Metro station. The airport can be reached in 20 minutes by metro. Our quite and bright, air-conditioned rooms come with a flat-screen TV, minibar, safe and pillow menu. Their private bathrooms include a rain-effect shower or bath, a hairdryer and a selection of toiletries. NH Paseo de la Habana has a restaurant offering traditional Spanish dishes. Guests can enjoy a varied buffet breakfast. There is also a coffee shop and bar on-site. The hotel offers free WiFi throughout. ... more less
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- Also Known As:
- Nh La Habana Hotel Madrid
- Nh La Habana Madrid