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All reviews atocha station reina sofia botanical gardens business trip hotel is located minute walk location is great the ground floor rooms are small spent nights comfortable room street noise wonderful hotel standard room reception staff galleries mattresses
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39 - 44 of 1,205 reviews
Reviewed July 30, 2019 via mobile

Very handy location near Atocha Station and easy walking distance to the squares and eating places.
Rooms are spacious and well equipped and the staff are very helpful.
Price was good value for the service etc. but we did book it well in advance.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank peteratkinson1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded August 2, 2019

Dear Peter,

Thank you for sharing your experience at NH Nacional Hotel.

We are happy to know you have enjoyed your stay with us, thanks to our prime location close to Atocha Train Station as well as well communicated to the main spots in town.

Hope we can welcome you back in your next trip to Madrid.

Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2019 via mobile

We had stayed at this hotel previously, hotel well located for the art triangle, Prado,Real Sofia and Thyssen galleries. If you intend to travel further by train or catch the train from the airport the hotel is also close to Madrid’s Atocha rail station. Clean and comfortable with friendly staff.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank trevorjamess
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded July 23, 2019

Dear James,

Thank you for sharing your experience at NH Nacional Hotel.

We are so glad to see we have achieved your expectations and you have enjoyed your stay with us thanks to our prime location close to Atocha Train Station and the main spots in town.

Hope we can welcome you back in a near future.

Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2019

good location, rooms are small which wasn't a problem as I was there for just two nights on a business trip. The staff felt a bit disconnected in the conversations, and not everyone I approached did speak English. I guess the main reason for my lower rating is I was double charged and I am still waiting for response from that hotel.

I kind of felt people didn't know what they are doing..

Date of stay: July 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank nabromov
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded July 23, 2019

Dear Mr. Abromov,

Thank you for sharing your experience at NH Nacional Hotel.

We are sorry for not achieving your expectations.
We are in touch for solving your invoice incidence. We are waiting your news in order to solve it as soon as possible.

We remain on your disposal and hope we can welcome you back in a future, so we can improve you experience as we are sure we can do it and offer you a perfect stay with us!

Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2019

For visits to the golden triangle of museums - Prado, Thyssen and Reina Sofia - as well as the Caixa Forum this hotel is ideally situated. The staff was very friendly and helpful, room and bathroom pleasant. I got my wish for a room with a nice view.

Room tip: The balcony room on the 7th floor 701-720 are nice.
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ijoseph
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded July 23, 2019

Dear ijoseph,

Thank you for sharing your experience at NH Nacional Hotel.

We are glad to see we have achieved your expectations and you have enjoyed your stay with us thanks to our prime location, close to the main spots in town.
We are also greatfull for you special mention to our staff. Comments like yours are our best reward to our daily work.

Hope we can welcome you back in a near future.

Yours faithfully,

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Reviewed July 15, 2019

Breakfast was very good. Room service can tidy up more. Problem is elevator which does not care about direction. Reception staff is very professional. They organised everything very well. Outside noise is not good.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank AysPam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NoeliaPais, Director de Relaciones Públicas at NH Madrid Nacional, responded to this reviewResponded July 23, 2019

Dear AysPam,

Thank you for sharing your experience at NH Nacional Hotel.

We are glad to see you have enjoyed your stay with us.
We would like you to know we are working on a new room service proposal that will be available after summer. Also, we are working with our technical services team in order to check and solve any incidence regarding the elevators.

Hope we can welcome you back in a near future, so you can check our improvements!

Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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