We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Courtyard Madrid Princesa
Ranked #313 of 440 Hotels in Madrid
Reviewed August 20, 2013

stayed 8 days.. overall a great place... exceptional support and guidance from two informative and kind people at desk; Mar and Alumandeta(spelling?).. exceptional support, very clean rooms, and efficient buffet & breakfast..quiet rooms (Rm 809),easy walking distance to restaurants & Plaza Espana..transportation accessible.. Only issue.. WIFI was not free and should be! except for 30 minutes a day in business area in lobby .. 10 Euros a day.. also we would recommend some variability in breakfast choices...

Room Tip: overall a great place.. pool is part of a gym , indoors and more for lap swimming & exercise...
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded September 16, 2013

Dear guest, We thank you for your nice comments concerning your stay in our hotel, and we are pleased to know you enjoyed your stay . We have informed about your particular appreciation to Mar and Almudena. Thank you! At the same time we are pleased to inform you that we are working to improve our WiFi system. Looking forward to welcome you back in a near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,714)
Traveler rating
Traveler type
Time of year
Language
  • More languages

606 - 612 of 1,714 reviews

Reviewed August 15, 2013 via mobile

if you upgrade to a Club Room you will be assured of a lovely stay. €30 a night very good vfm. I do not know if the standard rooms are ok but the club roons are brilliant. Wifi is free but the process of getting online is very clunky and restricted to solo access per room. Also the roads are vaguely audible but the windows are hermetically sealed and there's not alot the hotel can do about city traffic! unimportant though.

Room 762 was lovely. room, reception, location, vicinity to metro, staff, and general hotel was very good.

couple of mid thirty yr olds, from England. :-)

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pebble191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded September 16, 2013

Dear guests, We thank you very much for your comments and we are happy to know you enjoyed your stay in our Club Rooms. We look forward to welcome you back in a very near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

This hotel is ideally situated if you would like be close to all the major city centre sites. Its is close to all the shops, near the main attractions and has excellent travel links. There is a metro stop practially outside which makes it great to get around the city and also to/from the airport. The rooms in the hotel are nice and large, modern with nicely fitted appliances and bathroom. The staff are very friendly and helpful. The price of the hotel was also excellent, if you as we did you decide against the breakfast (Try le pain quotidien madrid - its amazing for breakfasts!) I stayed here in March 2013, I gather it had been newly renovated. The only slight problems were that the air conditioning units were not responsive- i guess that can be easily fixed, and there was a reasonable level of car noise from the streets below as there are busy roads close by. The internet was 12 euros for 24 hr which i thought was excessive to say the least. If you can book this for a good price it is definately worth it.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank matt j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded August 2, 2013

Dear guest, We thank you very much for your comments concerning your stay in our hotel last March. Your opinion is very much appreciated, helping us to improve our services and instalaltions. We hope to have the pleasure of welcoming you back in a very near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

I recently stayed in this hotel with my family and, though it is not the most modern, it offered good beds, and renovated rooms. Overall service was OK (it's Spain, anyway), lobby was nice, and access to the hotel was super easy using public transportation. Corte Ingles Princesa is just outside the building, which can be a inconvenient temptation. Breakfast was varied, though the restaurant really needs and update.

Room Tip: Rooms on the side of the building above the main door, have a beautiful view.
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Com1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded August 2, 2013

Dear guest, We thank you for your feedback concerning your recent stay in our hotel. Your comments will help us to improve. It is our wish to offer the best service and outstanding installations. We look forward to welcome you back in a very near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

When we arrived to the hotel, there were only 2 employees at the front desk who were clearly annoyed and overwhelmed with checking in new arrivals.
While they had a currency change "available" it seems I always arrived at a bad time for them..either they were "counting" or cashier was not available..
I was told varying things like no more than $200.00 could be changed daily, but this changed to $100.00 at times.
Rooms were a nice size and clean, large department/grocery store next door.
Within walking distance to palace and chapel.
Breakfast was average.
It would have been a much nicer experience if the reception staff were friendlier and didn't act like you were bothering them.
Wifi is not free,except 30 min/day in lobby with a ridiculous code the desk has to assign you.
Good luck uploading pics to Facebook

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kerim12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded July 9, 2013

Dear guest, We thank you for your interest in our hotel and your feedback concerning your stay. We regret the lack of attention you felt at our reception. It is our aim to offer our guest always our best. Our apologies. Currency change limit depends on the available cash in every moment , and that's why this limit can vary. At the same time, we are pleased to inform you that we are working to implement a more efficient and free WiFi for our customers. We hope to offer this service very soon. We look forward to welcome you back in a very near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Spacious room with no view but wide TV selection.
Poor bathroom vanities, so bring your own shampoo and body cream!
No coffee/tea facilities (only in club rooms)
No free internet in the room and only 30 minutes free per room, in the lobby, but even there it did not work properly!
Breakfast O.K. but usually lukewarm dishes.
Quite disappointing for a 4-star hotel.

Room Tip: Ask for a high floor
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank theos10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director de Relaciones con Clientes at Courtyard Madrid Princesa, responded to this reviewResponded July 9, 2013

Dear guest, Thank you for your feedback and your time. Please accept our apologies for all inconvenience, we have taken good note of your comments which will help to improve our hotel standards. Concerning bath amenities, all Standard rooms are provided with a basic kit . Along with the kit there is a note informing that you may request any additional product you need. We will be very pleased to meet your requirements. Indeed, by the time we regret that standard rooms do not have tea and coffee facilities, currently only available in Club rooms and Suites. We are working to improve our WiFi service, we hope to be able to offer soon this service free of charge also in Standard Room ( currently WiFi in rooms free of charge only available in Club Rooms or Suites) . Thank you again for your interest and we will be very pleased to welcome you back in a near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Stuff at the reception was not polite, pool was not really a pool. In order to go to the pool you had to take towel from the room, no towel offered there, and I found out that pool and gym was used as an external gym.
Also after I returned I am trying to communicate with the hotel trough phone and email and nobody responds.
Good one was that hotel was next to metro station.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank thanassisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMPRINCESA, Director Comercial at Courtyard Madrid Princesa, responded to this reviewResponded July 9, 2013

Dear guest, Thank you very much for your comments. Please accept our apologies for all inconvenience. It is our aim offering our guest our best attention, we will do our best to improve our services and attention . Fitness Center is a private Club for members only, managed by Holiday Gym, free of charge for hotel guests , including an indoor swimming pool (measures published in hotel website) for exercise ( not a leisure pool). Gym towels are usually placed in your bedroom closet . If any , please ask for it to our Housekeeper, we will gladly provide it to you. Our reception will be pleased to provide also the required swim cap. We thank you for your interest in our hotel and your understanding, and we look forward to welcome you back in a very near future. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Madrid hotels
Centro
Emperador Hotel Madrid
Emperador Hotel Madrid
#145 of 440 in Madrid
2,332 reviews
Centro
Hotel Mayorazgo
Hotel Mayorazgo
#167 of 440 in Madrid
2,055 reviews
Malasana
Hotel Vincci Via 66
Hotel Vincci Via 66
#112 of 440 in Madrid
1,531 reviews
Show Prices
Show Prices
Show Prices
Centro
Hotel Santo Domingo Madrid
Centro
Petit Palace Plaza Espana
Petit Palace Plaza Espana
#110 of 440 in Madrid
793 reviews
Centro
Hostal Buenos Aires
Hostal Buenos Aires
#289 of 440 in Madrid
98 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard Madrid Princesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Madrid Princesa

Address: Calle Princesa 40, 28015 Madrid, Spain (Formerly Hotel Husa Princesa)
Phone Number:
Location: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#173 Luxury Hotel in Madrid
Price Range: $92 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Madrid Princesa 4*
Number of rooms: 423
Official Description (provided by the hotel):
The Courtyard by Marriott Madrid Princesa is set in the heart of Madrid's political, commercial, historic and cultural centre. Walking distance from Plaza de Espana, Gran Via, Royal Palace. In Arguelles district next to El Corte Ingles, department store. It offers 423 rooms and suites which are all air conditioned and have an en-suite bathroom, personal desk, smoke detectors and a fire-sprinkler system. It also boasts conference rooms and banquet halls for between 10 and 600 people, as well as a Bistro bar,terrace . Private Fitness Center (indoor swimming pool) for members only, free of charge for hotel guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Priceline, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Agoda, Hotwire, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Courtyard Madrid Princesa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Husa Princesa Hotel Madrid
Husa Princesa Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing