Overall, this hotel is not bad but we had some issues. The hotel has a strange setup. The reception area is up some stairs and quite small. There are two elevators but one of them is tiny. So, first impression is not great. However, once you get to the second floor, they have a huge lounge with a nice bar and lots of comfy couches and two computers you can use. A breakfast buffet is served there and it was very good. Lots of choices and great coffee.
The problems we encountered were with our room. We had booked what they call an "executive room". As far as I can tell, this just means that you get a queen bed instead of a double. The first room we got on the fifth floor was dark and overlooked an inner section with ventilation equipment. The wallpaper was peeling on the wall. Might have stayed there but they had turned off the air conditioning for some reason and it was hot during our stay. So we had to open the windows and then you could hear these fans going all night. Drove me crazy! So, the second day, we asked for a better room. We got a room on the seventh floor which was about the same but brighter with no peeling wallpaper. To our delight, the air conditioning was turned on again so we could keep the windows closed during the night. No noisy fans but still not that quiet as you could hear everything in the hallway and adjacent rooms. But I guess that's pretty standard in European hotels.
Overall, we felt we got the room for a good price (with free breakfast and minibar) considering its location in the heart of Madrid. Just wished we had slept better!
- Official Description (provided by the hotel):
- Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more less
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- Also Known As:
- Best Western Madrid
- Madrid Best Western