Our second stay here. I should have known after the first that this would be no better. We stayed four days from 11-15 Oct 13 ( our earlier trip was over Easter). This trip I communicated with the reservation clerk and noted my dissatisfaction with our last stay. A room close to the lift and on a low floor. I was promised that would not be the case this time. So now we are on the 3rd floor vs the first but still near the lift. On top of that the room was small with a bathroom so small the door had a hard time closing. For the rate charged this is not what I had in mind. In addition it was not welcome BACK as it should have been but is this your first stay. As a member of the LHW Club I expected recognition as a member and the possible upgrade. Neither issues were raised at check-in. In short I should have known. I will travel again to Madrid but I/we will try another LHW hotel. As a side note the breakfast buffet needs attention as well. All four days both the tea and coffee service were served with water barely hot. The result was a lukewarm cup of whatever you are drinking. Since the wait staff is undermanned here during this time when you get their attention it is time to go. In short DISAPPOINTING!
- Official Description (provided by the hotel):
- Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more less
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- Also Known As:
- Ritz Madrid
- Madrid Ritz-Carlton