If you're going to be a five-star player, you gotta act like one, and the Ritz Madrid falls short of that. I have no doubts that this was THE place in Madrid at one time, but that was quite a long time ago. Several major miscues by the concierge staff could have been overlooked (including sending a car to the airport for us the day BEFORE we were scheduled to check in --- then making us wait 30 minutes on the day we arrived while they dispatched one) if not for other staff errors and the lack of service and warmth one expects from five stars. Even checking out makes one wonder who takes care of staffing --- there was one harried staffer with a line of anxious checkouts while two concierges were engaged in some kind of animated discussion (why do you need more than ONE concierge at 8:00 a.m.?). Rooms are small, OLD (the a/c system definitely not working well) and nothing special. I probably should have given it three stars but it gets an extra one for the location and the beautiful architecture in the public areas. Having said that, I'll definitely look for another property on my next trip to Madrid!
- Official Description (provided by the hotel):
- Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more less
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- Also Known As:
- Ritz Madrid
- Madrid Ritz-Carlton