We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Westin Palace Madrid
If you like this hotel, you might also be interested in
Hotel Regina(Madrid)
$206
$150
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Axor Feria Hotel(Madrid)(Great Value!)
$99
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Bar/Lounge
Occidental Castellana Norte(Madrid)(Great Value!)
$102
$85
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Ayre Gran Hotel Colon(Madrid)
$159
$118
Ayre Hoteles
View Deal
  • Free Wifi
  • Restaurant
$144
$122
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
NH Madrid Ribera del Manzanares(Madrid)(Great Value!)
$122
$105
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$159
Booking.com
View Deal
  • Free Wifi
  • Pool
$175
$158
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$116
$96
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Maydrit Hotel(Madrid)(Great Value!)
$85
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (4,410)
Filter reviews
4,410 results
Traveler rating
2,760
1,173
308
96
73
Traveler type
Time of year
LanguageAll languages
More languages
2,760
1,173
308
96
73
Show reviews that mention
All reviewsheavenly bedstained glass domeopera brunchprado museumneptune fountainconcierge staffclassic hotelbusiness centerbreakfast buffetthyssen bornemiszawithin walking distanceperfect locationexecutive roomtapasreina sofiafive star hotelmajor museums
FilterAll languages
Updating list...
1,576 - 1,581 of 4,410 reviews
Reviewed August 10, 2014

This was our first stop on a two-week vacation in Spain. The staff gets highest praise for having our rooms available for check in at 10:00 am after a long trans-Atlantic flight. Reception staff was efficient and friendly. Hotel is grand and old-worldly, opulent and bustling. Our junior suite and adjoining double were large and bright despite facing an unappealing inner courtyard. Bed was super comfy. Breakfast, included in our rate, was a bountiful buffet, although getting that second cup of coffee was a daily challenge. Wi-fi was also included in our rate and worked seamlessly. Staff is professional and most spoke English better than I speak Spanish. Location can't be beat--close to three museums, The Ritz, many dining options the Retiro and great people watching! As others have noted, the Palace is not inexpensive, but in my opinion, was worth every last €.

Room Tip: Although I can't vouch for the noise level, request a room facing the street, rather than the courtyard.
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank giddypam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pablo F, General Manager at The Westin Palace Madrid, responded to this reviewResponded August 13, 2014

Dear Guest,
Thank you for taking the time to make this review of our hotel. Your feedback is very valuable to us. We are glad to know that you have enjoyed your stay at the great Westin Palace and its prime location, within walking distance to museums, parks and other many attractions of Madrid.
We will check the coffee service during breakfast to serve you better the next time.
Hope to welcome you back in Madrid in the near future.
Kind regards

Pablo Flores
General Manager
The Westin Palace, Madrid

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2014 via mobile

Although beautiful and conveniently located, the hotel was overpriced. Things like ice, room wifi, were available but always for a price. Staff spoke little English which made it difficult when using the concierge especially since there was a train strike. Concierge was not informative when I was trying to schedule places to see only own. Unless you booked a tour with them, concierge did not provide info on opening hours and dates of closing.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Martha E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded August 10, 2014

Dear Tripadvisor,
Thank you for taking the time to write your review about your stay.
We are happy to read that you liked the hotel location. I apologize as we were unable to exceed your expectations with the service provided by our concierge team. I have shared your comments with them for further analysis and learn of it.
Hope we have another opportunity to welcome you again and serve you better.
Best regards,
Paloma H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2014

I was surprised when I found a so classically decorated but still modern and cozy hotel - the best breakfast options I have seen, great and quiet rooms, close to Prado and in the safest area of Madrid, good and fast service - certainly not cheap but worthy

Stayed: August 2014, traveled on business
Thank Antonis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded August 10, 2014

Dear Tripadvisor,
Thank you so much for taking the time to write your great review about your experience during your stay.
We are happy to read that we were able to surprise you and exceed your expectations.
Looking forward to welcome you again in a near future,
Best regards,
Paloma H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2014

I recently stayed at The Westin Palace earlier this week. The service, room, views and food was amazing. Truly opulent and 5-star experience, beautifully decorated, classy and chic. I would definitely return again.

Room Tip: Ask for a room facing the fountain best to go for a room above second floor if you can.
  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Service
Thank Deexo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded August 10, 2014

Dear Tripadvisor,
Thank you so much for your great review about your stay!
Happy to read that we exceeded your expectations and looking forward to welcome you again in a near future,
Best regards,
Paloma H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014 via mobile

We where lucky enough to get upgrades to an amazing suite through amex. And the only negative was a long wait for it to be ready. The hotel is really nice old school charm. Mixed with some nice restaurant adventures. All in all I can recommend it for the cozy atmosphere. And the friendly service.

Stayed: May 2014
Thank JokkeDeFrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded August 10, 2014

Dear Tripavisor,
Thank you so much for taking the time to write your review and for recommending us due to the cozy atmosphere and the service received!
Looking forward to welcome you again in a near future!
Best regards,
Paloma H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews