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“A Grand Old Lady”

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The Westin Palace Madrid
Ranked #38 of 445 Hotels in Madrid
Certificate of Excellence
Cornville, Arizona
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A Grand Old Lady”
5 of 5 bubbles Reviewed April 26, 2014

The Palace is my wife's favorite hotel in Madrid, and for good reason. It reminds me of the old Waldorf-Astoria in NYC. It has an elegance and charm that only a historic hotel like this can have. We had a beautiful, large, upgraded room with a view of the Fountain. The Heavenly bed is just that, king size and heavenly. The bathrooms are large and lavishly equipped. The location could not be better! Minutes from the Prado, Thyssen and Sofia museums. 10 minutes walk to the wonderful Mercado de San Miguel (our favorite place for tapas in Madrid). 15 minutes walk to the Royal Palace. And when you want to relax in the afternoon or at the end of the day, a drink at the bar in the rotunda is grand and wonderful! This is our third time, and we have never been disappointed. The service is very prompt and professional and the concierge extremely helpful with recommendations, directions and reservations.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Emil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 27, 2014
Dear Tripadvisor,
We are so happy to read that we are the favourite hotel of your wife. Thank you for sharing your great feedback about your experience!!
Looking forward to welcome you in your fourth visit to Madrid!
Best regards,
Paloma H
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,916 reviews from our community

Traveler rating
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    1,051
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (540)
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English first
New York
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

We welcomed the New Year in Madrid and could not have picked a place than this to stay. It is a truly amazing, beautiful building inside and out. Despite it being a very busy week, the staff could not have been more helpful and welcoming. The rooms we had were both spacious, modern and very comfortable. Can't wait to return!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotterfromny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 27, 2014
Dear Tripadvisor,
Nice to read that you started the New Year with us and that you had a great stay!
Thank you very much for sharing your feedback about the service. I have also shared with all my team!
Hope to welcome you again soon!
Best regards,
Paloma H
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

We stayed at the Westin for 3 nights in a Deluxe room. The Hotel is central to everything and we walked everywhere.The room was perfect and the staff are so helpful and pleasant. Customer service is important to me so this was very much appreciated, Special thank you to Carmen and Javier. We chose not to eat at the hotel only because we wanted to try a variety outside. Lots of places to eat and drink, I personally recommend Parrilla del Mago, the food was lovely. I would definitely recommend this hotel for anyone wanting to visit Madrid.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missuk88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 27, 2014
Dear Tripadvisor,
Thank you for taking the time to write your review and share your good experiences during your stay! I really appreciate your great comments about the service received and about our associates, It's really motivating for all of us!
Looking forward to welcome you again in a future,
best regards,
Paloma H
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 24, 2014

The Palace is a beautiful, historic property, convenient to both the Prado, Parque del Retiro (must visit for walk-through) as well as all the restaurants/cafe's, Plaza Mayor etc. The staff is very polite, professional, and extremely attentive. For those travelers who stay at Westins or W's and are used to the Heavenly bed, I don't believe that our mattresses were up to that quality. The rest of the room and all it's furniture were well appointed.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATLsoccerdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 25, 2014
Dear Tripadvisor,
Thank you for taking the time to write your experience of your stay. We are delighted to read that we have exeeded your expectations with the hotel itself, its location and the service received.I apologize if you consider that the mattresses was not so heavenly, although I can assure that all of the mattresses of the hotel are Westin Heavenly Beds.
Looking forward to welcome you again in a near future
Best regards,
Paloma H
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 22, 2014

Great hotel, great location- absolutely no complaints. I strongly recommend this hotel as it meets all the expectations of the Westin brand. Excellent and friendly service.

The hotel is feeling and looking a little "worn" but otherwise it's a wonderful place

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NEPatsSoxFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 23, 2014
Dear Tripadvisor,
Thank you very much for recommending us and for taking the time to share your experience.
it will be a pleasure for us to welcome you again in your next visit.
Best regards,
Paloma H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

I love coming to this Hotel in Madrid. ... It is surrounded by the best museums, in the heart of Madrid, walking distance to Atocha station and to Salamanca for the best shopping !!!
Beautiful rooms, delicious breakfast in La Rotonda and the BEST people taking care of you !
We stayed 8 nights and it was difficult to leave !

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank esadafdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 23, 2014
Dear Tripadvisor,
We are so happy to read that we have exceeded your expectations during your stay with us!
thank you for sharing your experience and hope to welcome you again in a near future!
Best regards,
Paloma H
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester Park, United Kingdom
Level Contributor
171 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

The best Chinese food ever what an experience. Very tasty well cooked dishes served with special fried rice which beats all previous rice dishes. Highly recommend the prawns in black bean sauce and the spiced chicken breast. Service was friendly and professional. The restaurant was decorated in authentic Chinese style with silk on the walls. Tap water served in glass jugs with ice was a notable first

Room Tip: All rooms are comfortable
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paloma H, Manager at The Westin Palace Madrid, responded to this review, April 23, 2014
Dear Tripadvisor,
Thank you very much for taking the time to write this review. I have shared your comments with the owner of the Asia Gallery restaurant who is so happy to read that they were exceeded your expectations with the food and service.
Looking forward to welcome you again!
Best regards,
Paloma H
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Palace Madrid

Property: The Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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