We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Old Time Flavor” 5 of 5 stars
Review of The Westin Palace Madrid

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Westin Palace Madrid
Ranked #25 of 447 Hotels in Madrid
Certificate of Excellence
Northern Europe
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Old Time Flavor”
5 of 5 stars Reviewed December 10, 2012

Our stay at Westin Palace was one of the highlights of our trip. As soon as you arrive you are taken into time warp. This is like going back to the days when al needed to be top notch, the best. The Hotel itself is spectacular. The rooms are richly decorated and comfortable. We enjoyed the Gym, the Rotunda and bar to have drinks. We did not dine in so we have no advice on the food. Of course the price is high but the hotel is like few others. And the location is excellent to get around easy.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank smen47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,497 reviews from our community

Traveler rating
    2,189
    946
    241
    78
    43
See reviews for
755
1,430
154
536
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (504)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Vancouver, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 10, 2012

When my husband and I decided to spend two nights in Madrid my first instinct was to go for a budget hotel. However, we are not the type to 'rough it', and the chance of non English speaking (and rude) front desk clerks, poor matresses, and dark, windowless rooms seemed too risky. As tempting as it was to save some money my better judgement prevailed. This hotel is absolutely beautiful! Yes, the rooms are smaller than we in North America are used to, but what they lack in size is more than made up in charm. Upon arrival we gladly left our bags with the porter to bring up, check-in was a breeze, and after a very long light from Vancouver we were cozy in our beautiful room within minutes. The bed was hands down the best mattress we've ever slept on, the bathroom was beautiful, and the separate w/c (toilet) was appreciated! Our only problem was the lack of hot water the first evening, but that situation seemed to correct itself the following two days. Everyone in the hotel was helpful, and our tipping seemed to be unexpected and greatly appreciated.

We booked the breakfast buffet with our room reservation and found it a wonderful experience. The dining room is beautiful and there is a great selection to choose from (including champagne). The service was good the first day, and only so so the second day, but since it's a buffet that wasn't a huge problem.

Walking a few blocks down to the Del Sol district was a great way to spend the day checking out shops, and some great (albeit crowed) eateries, and try as I might I was unable to find one bad wine! If we ever return to Madrid we wouldn't consider staying anywhere else. Well worth the splurge!

Tip: If you are travelling to Madrid one of the biggest favors you can do yourself is to book transportation from the airport to the hotel (and back) online prior to going. We paid 20 Euro (in total) for a transfer shuttle (van) that would have easily been more than double by taxi. There was one other couple sharing on arrival, and we had the van to ourselves when returning to the airport!

Room Tip: The rooms have large windows that open so I think almost any room would work well. We were at the b...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SimplyFengShui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ornex, France
Level Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed December 10, 2012

We stayed in this hotel for 1 night on a week-end for pleasure.

The hotel is really nice looking. There is always staff to help you with your luggage, check-in was quick and the employees are courteous. Our room was really nice, well decorated and clean. The bed was alright but I have seen much better beds in cheaper hotels.

We easily got late check-out. There is free wifi in the lobby and lounges, however, it was not working correctly, so they gave me a password to get on the paid wifi for free.

There are a few employees that do not understand really well English, witch caused them to come back for a drink three times in a row.

Food and drinks are really expensive with breakfast at nearly 40 Euros and a glass of Vodka at 27 Euros (just 2 examples).

The hotel is well located, near the Prado and 10 minutes walk from Plaza Del Sol.

This is a great place for a week-end, but it would cost too much to stay there longer.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Philie4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 6, 2012

This is really quite an impressive building, and more so once you are inside. Bookings were made online, and once we arrived, check-in was quick and painless. A tiny lift takes you to your required floor, once you have managed to get your room card to activate the internal lift buttons, which takes a bit of juggling, and we were not alone in this.
Doors to rooms had the appearance that you were entering an apartment, and once inside, the rooms were a very good size. The bathrooms all marble with 'his and hers' sinks, a huge shower head which was great but a little underpowered and bathrobes etc as you would expect. All very clean and well presented.
Breakfast was excellent, with a buffet style selection catering for most tastes ranging from congee and samosas, to a chef cooking your eggs to order, through to a full English fry-up, including a glass or two of Cava should you happen to be an alcoholic and need a sharpener for the day! The setting of the dining room with it's stained glass dome is quite spectacular.
The bar in the evening is quite pleasant and atmospheric, but pricey as expected. We did not notice any traffic noise when we were there and the location was excellent for our needs which was a long weekend break. Lots of tapas bars nearby frequented by locals and not tourists which was perfect.
Staff were always on hand and helpful should you require it. A very pleasant experience overall.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JibsBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Level Contributor
280 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed December 5, 2012

Hotel is in a perfect location. It's beautiful and elegant, but very expensive. Room service menu continental breakfast is 30 euros, a martini is 22. Outrageous! Stay here, but don't eat here. They are wonderful little restaurants within a block.

Room Tip: Ask for a room overlooking the fountain.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Gables, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 1, 2012

My wife and I stayed at the Palace Thanksgiving week. It is a grand hotel celebrating it's centennial anniversary this year. It truly is a 5-star hotel by European standards. Good value especially if you are a platinum Amex member. Will definitely return.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Louieg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
111 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 30, 2012

Really enjoyed my stay overall at the Westin. Very centrally located, with nice size rooms by European standards which were well appointed. Service was very good with attentive staff and the breakfast area was absolutely gorgeous!

Only issue was the very intermittent Wifi service... On the 5th floor, the iPad worked only half the time, though the laptop was fine.

Would stay here again....

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MoKad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Madrid hotels
Paseo del Prado
Hotel Ritz, Madrid
Hotel Ritz, Madrid
#31 of 447 in Madrid
4.5 of 5 stars 1,503 reviews
Chueca
The Principal Madrid
The Principal Madrid
#10 of 447 in Madrid
4.5 of 5 stars 622 reviews
Chamberi
Hotel Orfila
Hotel Orfila
#1 of 447 in Madrid
5.0 of 5 stars 716 reviews
Show Prices
Show Prices
Show Prices
Huertas
Hotel Urban
Hotel Urban
#17 of 447 in Madrid
4.5 of 5 stars 1,623 reviews
Chueca
Only YOU Boutique Hotel Madrid
Huertas
Hotel Villa Real
Hotel Villa Real
#30 of 447 in Madrid
4.5 of 5 stars 1,302 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Palace Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Palace Madrid

Property: The Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#15 Family Hotel in Madrid
#19 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Agoda, Priceline, Travelocity, Hotels.com, Odigeo and Jetsetter so you can book your The Westin Palace Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing