We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel is Lovely and in a Great Location, but Very Expensive” 5 of 5 stars
Review of The Westin Palace Madrid

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Westin Palace Madrid
5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain (Huertas)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
UPGRADE YOUR STAY
Ranked #24 of 448 Hotels in Madrid
Certificate of Excellence
Cambridge
Level Contributor
277 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Hotel is Lovely and in a Great Location, but Very Expensive”
5 of 5 stars Reviewed December 5, 2012

Hotel is in a perfect location. It's beautiful and elegant, but very expensive. Room service menu continental breakfast is 30 euros, a martini is 22. Outrageous! Stay here, but don't eat here. They are wonderful little restaurants within a block.

Room Tip: Ask for a room overlooking the fountain.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,436 reviews from our community

Traveler rating
    2,146
    934
    236
    77
    43
See reviews for
731
1,405
151
531
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (494)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Coral Gables, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 1, 2012

My wife and I stayed at the Palace Thanksgiving week. It is a grand hotel celebrating it's centennial anniversary this year. It truly is a 5-star hotel by European standards. Good value especially if you are a platinum Amex member. Will definitely return.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Louieg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
110 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 30, 2012

Really enjoyed my stay overall at the Westin. Very centrally located, with nice size rooms by European standards which were well appointed. Service was very good with attentive staff and the breakfast area was absolutely gorgeous!

Only issue was the very intermittent Wifi service... On the 5th floor, the iPad worked only half the time, though the laptop was fine.

Would stay here again....

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MoKad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 28, 2012

Our choice of hotels is usually driven by how centrally the property is located & proximity to major attractions. While vacationing in Madrid Westin Palace popped up as the first choice. We stayed here for 3 days. The hotel is magnificient, elegant & indeed a palace.
The hotel was very busy when we visited & there was a little bit of wait at the concierge but once at the counter we were promptly helped by some very polite staff.We got a suite overlooking the Neptune fountain, the room was large with plenty of closet space.Besides the impeccable beauty of the property what really clicked for us was the generous breakfast. Being vegetarians we often get limited to fruits, bread & juices for breakfast. But at Westin Palace there was this whole new possibility of having mediterranean plate with hummus, baba ganoush & warm bread. Also there were some delicious vegetarian samosas in addition to churros, breads, veggies etc etc. After tucking in the great buffet breakfast we could hit the road right away.
All major attractions: Prado, Reina Sofia, & plazas are walkable so are a number of great places to eat. The location was super convinient to see Madrid & also for catching trains to other sights. The stay at Westin Palace was s perfect combination of convinience,service & luxury. Will surely stay here again in our next trip.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank KP90068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 26, 2012

My wife and I and 2 friends stayed at the Palace for 4 nights last week. Loved the hotel. We had advised them during the reservation that we would be celebrating our friends 35th wedding anniversary and they upgraded both of our rooms to the top floor with view of the Neptune fountain. Beautiful and much appreciated. They have a professional staff that know how to take care of their guests. We ate at the Sunday Opera Brunch and it had a special fashion show to celebrate the hotel's 100th anniversary. What a treat along with great food. Great location next to the Prado, and Thyssen museums and close to Retiro park.

The hotel and staff made this stay a memorable one that we will not forget.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HawaiianSon50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
providence, rhode island
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 25, 2012

The hotel itself is magnificent; the public rooms are absolutely beautiful. Guest rooms are not large by American standards, but large by European standards for sure. Plenty of closet space; nicely appointed bathroom (surprisingly, no bathtub). The staff was fantastic, both front desk and concierge. Extremely knowledgeable and helpful, and all English-speaking. Also, the location is perfect-right across the street from the Prado.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank chibbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marc l, General Manager at The Westin Palace Madrid, responded to this review, November 26, 2012
Dear Tripadvisor
Thank you for your nice review. Please note that 22 rooms out of 467 (less than 5%) don´t have a bath tub. Do not hesitate to confirm your preference at the moment of check-in
Hasta la próxima !
Marc L
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
257 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
4 of 5 stars Reviewed November 24, 2012

The Westin Madrid is a very nice property. Old style European elegance. Our room was ready upon our early arrival after the flight from the US. The room, while not large, was well appointed and updated. The bathroom was very well updated.

The location is on the better side of Madrid and easy walk to the old city. For coffee people, there is a large Starbucks next door. We had the buffet one morning, and while very expensive, it was very well done.

Highly recommended for a few great nights in Madrid.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank jgregb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Madrid hotels
Paseo del Prado
Hotel Ritz, Madrid
Hotel Ritz, Madrid
#33 of 448 in Madrid
4.5 of 5 stars 1,452 reviews
Chueca
The Principal Madrid
The Principal Madrid
#8 of 448 in Madrid
4.5 of 5 stars 589 reviews
Chamberi
Hotel Orfila
Hotel Orfila
#1 of 448 in Madrid
5.0 of 5 stars 697 reviews
Show Prices
Show Prices
Show Prices
Huertas
Hotel Urban
Hotel Urban
#18 of 448 in Madrid
4.5 of 5 stars 1,576 reviews
Chueca
Only YOU Boutique Hotel Madrid
Huertas
Hotel Villa Real
Hotel Villa Real
#30 of 448 in Madrid
4.5 of 5 stars 1,239 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Palace Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Palace Madrid

Property: The Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#19 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Expedia, Hotwire, Odigeo, Priceline, Travelocity, Agoda and Jetsetter so you can book your The Westin Palace Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing