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“Westin Palace a great Hotel”

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The Westin Palace Madrid
Ranked #38 of 445 Hotels in Madrid
Certificate of Excellence
Coral Gables, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Westin Palace a great Hotel”
5 of 5 bubbles Reviewed December 1, 2012

My wife and I stayed at the Palace Thanksgiving week. It is a grand hotel celebrating it's centennial anniversary this year. It truly is a 5-star hotel by European standards. Good value especially if you are a platinum Amex member. Will definitely return.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louieg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,912 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Johannesburg, South Africa
Level Contributor
123 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

Really enjoyed my stay overall at the Westin. Very centrally located, with nice size rooms by European standards which were well appointed. Service was very good with attentive staff and the breakfast area was absolutely gorgeous!

Only issue was the very intermittent Wifi service... On the 5th floor, the iPad worked only half the time, though the laptop was fine.

Would stay here again....

  • Stayed November 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoKad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

Our choice of hotels is usually driven by how centrally the property is located & proximity to major attractions. While vacationing in Madrid Westin Palace popped up as the first choice. We stayed here for 3 days. The hotel is magnificient, elegant & indeed a palace.
The hotel was very busy when we visited & there was a little bit of wait at the concierge but once at the counter we were promptly helped by some very polite staff.We got a suite overlooking the Neptune fountain, the room was large with plenty of closet space.Besides the impeccable beauty of the property what really clicked for us was the generous breakfast. Being vegetarians we often get limited to fruits, bread & juices for breakfast. But at Westin Palace there was this whole new possibility of having mediterranean plate with hummus, baba ganoush & warm bread. Also there were some delicious vegetarian samosas in addition to churros, breads, veggies etc etc. After tucking in the great buffet breakfast we could hit the road right away.
All major attractions: Prado, Reina Sofia, & plazas are walkable so are a number of great places to eat. The location was super convinient to see Madrid & also for catching trains to other sights. The stay at Westin Palace was s perfect combination of convinience,service & luxury. Will surely stay here again in our next trip.

  • Stayed October 2012, traveled as a couple
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank KP90068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

My wife and I and 2 friends stayed at the Palace for 4 nights last week. Loved the hotel. We had advised them during the reservation that we would be celebrating our friends 35th wedding anniversary and they upgraded both of our rooms to the top floor with view of the Neptune fountain. Beautiful and much appreciated. They have a professional staff that know how to take care of their guests. We ate at the Sunday Opera Brunch and it had a special fashion show to celebrate the hotel's 100th anniversary. What a treat along with great food. Great location next to the Prado, and Thyssen museums and close to Retiro park.

The hotel and staff made this stay a memorable one that we will not forget.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HawaiianSon50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
providence, rhode island
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

The hotel itself is magnificent; the public rooms are absolutely beautiful. Guest rooms are not large by American standards, but large by European standards for sure. Plenty of closet space; nicely appointed bathroom (surprisingly, no bathtub). The staff was fantastic, both front desk and concierge. Extremely knowledgeable and helpful, and all English-speaking. Also, the location is perfect-right across the street from the Prado.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chibbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marc l, General Manager at The Westin Palace Madrid, responded to this review, November 26, 2012
Dear Tripadvisor
Thank you for your nice review. Please note that 22 rooms out of 467 (less than 5%) don´t have a bath tub. Do not hesitate to confirm your preference at the moment of check-in
Hasta la próxima !
Marc L
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
285 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 bubbles Reviewed November 24, 2012

The Westin Madrid is a very nice property. Old style European elegance. Our room was ready upon our early arrival after the flight from the US. The room, while not large, was well appointed and updated. The bathroom was very well updated.

The location is on the better side of Madrid and easy walk to the old city. For coffee people, there is a large Starbucks next door. We had the buffet one morning, and while very expensive, it was very well done.

Highly recommended for a few great nights in Madrid.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jgregb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabo San Lucas, Baja California Sur, Mexico
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

The name of this place says it all... it looks like a palace both inside and out and when you are there you feel a bit like royalty. The room was immaculate, the bathroom was incredible, and the service was top-notch. I was upgraded to the preferred floor, which was an experience by itself.

I was able to find a great rate on one of those discount websites so the price didn't break the bank.

Overall, an amazing stay.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexandraKDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Palace Madrid

Property: The Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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