We just spent 4 days here and had a wonderful stay. Jon Bon Jovi was staying there too, although we didn’t see him. The staff was superb, and went above and beyond at every opportunity. The first room we had faced the street and was a bit too noisy for our liking-they graciously gave us an upgraded room on a higher floor, which was fantastic!
The breakfast buffet was delicious & had an assortment of fresh fruit, meats, cheeses, yogurts, cereal, juices etc.
If you’re going to Madrid & looking for a luxury experience, this is the place for you!