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Reviewed July 12, 2018

Had a great 2 night stay through AMEX FHR program. We were able to get an upgrade to the deluxe room. The room was spacious and modern with ample closet space. Our room had a tub/shower combo. The room was very well appointed and there was a welcome amenity of apricots and cookies. An iron was delivered promptly upon request. Slippers, robes, pillow menu and a safe were all provided. Toiletries are their own Villa Magna brand. You can have your choice of newspaper delivered to your room. There is no in room coffee or tea service. Nightly turndown with water on the bedside table,no chocolate:( The concierge was helpful with information for city tours, theatre and restaurants prior to arrival. The front desk staff was attentive and very friendly all the time which was appreciated. We ate a delicious dinner in the restaurant and the chef was very accommodating with our time constraint to get to a 10pm show in time. We took a cab for 8 euros to get to the Plaza Mayor to pick up our city tour. Airport taxi is a fixed rate of 30 euros. The door staff are very helpful in getting cabs quickly as there is a taxi stand right outside the hotel. The department store Corte Ingles is accessible right from the terrace. Lots of fancy shops in the immediate area. Our room included breakfast but due to early departure on our last day we could not take advantage of the fabulous buffet but they did send us a wonderful continental(seemed like more to me) breakfast via room service which was excellent! Overall, this was a great stay and despite our 25th anniversary not being recognized by the hotel (it was in our reservation notes,maybe was an oversight) that did not sour our opinion of this property and would return.

  • Stayed: July 2018, traveled as a couple
    • Value
    • Rooms
    • Service
Thank boyzrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelvillamagna, Director General at Villa Magna, responded to this reviewResponded 5 weeks ago

Greetings from the Villa Magna! What a “Superb” review. Thank you for sharing your experience on line. We really care how our guests feel about the Villa Magna and it is reviews like yours that charge up our batteries and give us so much needed enthusiasm and drive to keep on providing the best possible service we know to our guests - and most sincere service too.

On the other hand, I was very disappointed to read that we did not recognize your 25th anniversary. The Hotel Villa Magna is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance.

Thank you once again for being our guest and I hope you will come visit us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2018 via mobile

Wonderful stay at this beautiful Hotel. Excellent location! Excellent rooms!! Fast Internet!! Great breakfast! Kind staff!
I recommend Villa Magna.
It was a very good surprise to stay there. Walk distance to the park, museums, restaurants and the best stores.

Stayed: July 2018, traveled with family
1  Thank Fernando C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelvillamagna, Director General at Villa Magna, responded to this reviewResponded July 11, 2018

Thank you on simply “delightful” review! It makes us all very proud of what we do and it gives us a boost of energy and drives us on. We are thrilled you have enjoyed your stay with us. Thank you for choosing Villa Magna and thank you for sharing your experience on line. We would be delighted to be able to greet you at the Villa Magna again!

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Reviewed July 6, 2018

We booked a room her and were upgraded to a Grand Prestige room. The room was beautiful and fantastic, perhaps the quietest hotel room we have ever been in. For parents of two tiny children who rarely get to sleep in, this was HUGE. The room was tastefully decorated with a beautiful bathroom. We've stayed in many nice places but my wife considered this hotel room her favorite we've ever stayed in. We were sad to leave our temporary "home" in Madrid.

As far as location goes, if high end shopping is what you are after this is perfectly located. We were more interested in the museums and sights which were all a little bit away, but totally walk-able. So we found ourselves walking 20-30 minutes away from the hotel for the majority of each day's activities.

The hotel staff was friendly and courteous. They assisted us in getting reservations at a restaurant that said they were full. We also received a daily treat / surprise of fruit, cheese, or beer upon our return to the room after walking around Madrid for a good part of the day. This was a very nice touch.

Great hotel. Great time in Madrid. Only tiny wish was that it was a little bit closer to the heart of the city but that is a very small complaint and we'd definitely recommend it.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelvillamagna, Director General at Villa Magna, responded to this reviewResponded July 9, 2018

Greetings from the Villa Magna and thank you on your encouraging and supportive comments! It is great and heart-warming to read of your experience during your stay with us and we are so pleased that we were able to make your stay a memorable success. It makes all our hard work and effort worthwhile and my sincere thank you on your kind words. We hope we will have the pleasure of greeting you again.

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Reviewed July 6, 2018 via mobile

Stayed here with family and wouldn't change it for anything. Luxurious rooms with amazing staff. The breakfast is great and the newly remodeled spa and gym are definitely worth a visit. Came during world cup and they had an outdoor viewing area with great cocktails and ambience.

Stayed: July 2018, traveled with family
Thank Valentina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelvillamagna, Director General at Villa Magna, responded to this reviewResponded July 9, 2018

Thank you for taking the time to tell us about your stay at Hotel Villa Magna.

I will share your comments with my staff and I hope you will regard the Villa Magna as your hotel in Madrid and hope you will visit us as often as you like. We will make every effort to make your stay comfortable.

My appreciation, once again, for taking the time to register and share your comments.

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Reviewed June 17, 2018

I and my wife travel a lot all over the world vacationing. This definitely is not the biggest hotel we ever stayed, or the most luxurious, but definitely one of the best we found in Europe as regards to attentiveness and courteousness you receive from the hotel staffs. You ask the concierge and he would give you all the tips and where to go/dine, on the spot writing articulately on city map.The main dining is small but has very cozy atmosphere. The food they offer is not numerous, but all are very fine and goes for quality than quantity, which we adored.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank GandalfWhiteMagician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelvillamagna, Director General at Villa Magna, responded to this reviewResponded June 18, 2018

Greetings from the Villa Magna and thank you on your encouraging and supportive comments! It is great and heart-warming to read of your experience during your stay with us and we are so pleased that we were able to make your stay a memorable success. It makes all our hard work and effort worthwhile and my sincere thank you on your kind words.

We hope we will have the pleasure of greeting you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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