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“Great value for such an excellent location” 4 of 5 stars
Review of BEST WESTERN Carlos V

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BEST WESTERN Carlos V
Ranked #169 of 447 Hotels in Madrid
Wytham, Oxford
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Great value for such an excellent location”
4 of 5 stars Reviewed March 3, 2012

In the heart of Madrid - couldn't be a better location. Very friendly and helpful staff and very good breakfast buffet. Rooms very clean an comfortable. Perfect for a long weekend.

  • Stayed March 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Wytham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear Wytham
Great news you enjoyed our loction, service and breakfast. Please give us a chance if you are staying for more than just a long weekend, I am sure we will be able to please you :)
Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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929 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
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English first
Gastonia, North Carolina
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 2, 2012

Stayed at this hotel for 3 nights recently and thoroughly enjoyed.
It is clean, comfortable and its location is perfect.
It is situated in a pedestrian zone and within walking distance to all of Madrid's major sites.
If you are looking for a good, clean, affordable hotel in Madrid you can not go wrong with The Hotel Carlos V.
I would certainly stay there again.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear Steven R
Let me first of all thank you for sharing your comments with the community. It is great to know you enjoyed your stay and you will give us another chance to serve you. We will be glad to welcome you back home!
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed March 2, 2012

My mother and I stayed at this hotel in Jan 2012 for ten nights. The location is fantastic. Walking distance to Gran Via ,Puerta del Sol, Market of San Miguel, Plaza Mayor,The Palace, shopping...
The room was small and we didn't have a view, but it was clean and quite. The shower was great with good water pressure. The breakfast was included in our room rate and we enjoyed it every morning. However we were late a couple of days and the omlette was gone. The restaurant manager was very charming and greeted everyone with a big smile every morning.
The night before our departure, my mother lost her passport and Emmanuel at the front desk was very helpul. He made phone calls for us and helped us with the police report and contacting the embassy and keeping our room for an extra day since my mother had to stay back to get her temporary passport. I would stay at this hotel again, a great value for your money.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank JAndD2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear JimAndDora.
It' great to know you enjoyed our hotel and felt our staff's warmth. I hope you felt like a member of our family after a 10 days stay! We will be waiting for your your next time in Madrid (no passport loss by that time, I hope)
Kindest regards,
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North Carolina
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 29, 2012

My stay was very nice. It is a typical European hotel. The rooms were average sized. The staff was excellent with the exception of the older man that works on Saturdays. He was kind of gruff and not very helpful. The hotel was in a great location for me.

  • Stayed February 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Phinster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear Phinster
Let me thank you for sharing your comments with the community, and apologize about the lack of kindness you felt on Saturday, I am afraid our clerk was not in his best day, nobody is perfect!
It would be great if you consider to give us another chance to serve you your next time in Madrid.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed February 23, 2012

We choose this hotel after carefully checking reviews and comparing prices of lots of Madrid city centre hotels and we are really happy we went for the Carlos V what a fantastic hotel, it has a wonderful location that was easily reached from the airport via the metro and all the major sights are within walking distance. Plenty of bars and restaurants are on your doorstep also the hotel bar is great as well and between 5 and 7 each evening they offer a great deal where by you buy one you get one free on everything and the prices are very low for a city centre hotel just 2euro70 for a 330ml bottle of heineken so in terms of the offer you only pay equivalent of 1euro35 great value. The room was spotlessly clean and plenty big enough with a lovely bathroom we were lucky enough to be on the top floor so also had a very large balcony with chairs and table to sit on in the evenings and enjoy the lovely weather and a cold drink. The room had all the toiletries you will need and a hair drier also an iron and board could be requested free of charge if needed. The safe in the room was 1euro30 per day so not too bad. The staff were all very friendly and available to help you whenever you needed. The only one negative and it is only very minor as it did not affect our stay was the wifi was useless the signal was far too weak to be able to access the internet on our floor as you progressed downstairs it became better, there is also a pc that can be used free in the bar so thats what we used. All in all one of the best city centre hotels we have ever stayed in and if we visit Madrid again we will be straight back to the Carlos V.

Room Tip: Go for the top floor lovely balconies, we stayed in room 505 and it was excellent
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank DilbertPhilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear DilbertPhilbert
Thank you for sharing your oppinions with the community, it's great to know you enjoyed your stay with us. Sorry about wi-fi, I haven't received any report about bad signal, thank you for telling us we are checking it right nkow.
Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 22, 2012

This is the perfect place if you want to stay in the center of Madrid, is just a few steps away from plaza del Sol, the place is nice, the rooms are comfortable and the employees are very attentive.
A good thing they have shuttle to the airport, which the perfect service to take you luggage and the price is reasonable.

Room Tip: aks for non smooking rooms on the second or theird floor
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Vichug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear Vichug
Thank you for sharing your comments, your feedback is very much appreciated to try and improve our hotel. It's great to know you enjoyed our location and service.
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 21, 2012

We stayed at this Hotel after a traumatic journey from England. It was a delight to be greeted by a warm and welcoming person on reception who was very sympathetic to the fact we had been robbed of all our money and credit cards on the Metro on our way from the airport,so if you decide to take the Metro from the airport which is very easy to do, be aware of pickpockets the police informed us that you are targeted from the airport and stand little chance against these professional thieves!
We must say our stay in Madrid was enhanced by staying in the CarlosV
the staff were wonderfully friendly and very helpful infact the service was better than most of the 4/5 star hotels we have stayed in the past.
Our room was very comfortable and extremely clean, a little noisy but only to be expected in a city centre hotel the location is perfect for walking everywhere in the centre of Madrid.
Breakfast was a buffet which was very good with plenty of choices and again very friendly staff.Complimentary wifi was very welcome.The Carlos V offers a wonderful shuttle service to the airport that cost only 10 euro per person.
In our opinion we found the perfect hotel in the perfect location.l

  • Stayed February 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Middleholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review, March 7, 2012
Dear Middleholly
Tank you for your kind words, it's nice to know we managed to make you feel safe and welcome after your bad experience at the subway. We wish to see you back your next time in Madrid and make you feel back home.
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Carlos V

Property: BEST WESTERN Carlos V
Address: Calle Maestro Victoria 5, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#115 Family Hotel in Madrid
#139 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Carlos V 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western

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