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“Great Loacatgion. Unpleasant Staff”
Review of Catalonia Gran Via

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Catalonia Gran Via
Ranked #199 of 437 Hotels in Madrid
Reviewed May 3, 2010

We booked the Catalonia Las Cortes. When we arrived, there was construction in the street and they offered to transfer us to the Catalonia Gaudi for the same rate and they threw in the breakfast. When the hotel hired taxi took us to the Gaudi, we checked in and told them we would be staying tor 4 nights. They told us they only had a room for one night. I told the receptionist that I was not about to move to another hotel. She proceeded to call the Catalonia Las Cortes and gave us a room for the 4 nights. The rooms were large but outdated and dark. No AC and it was warm in Madrid. No help with our luggage. Bathroom was modern and clean. Good breakfast but expensive. Location was great for exploring Madrid. We were able to walk to all the sights of interest and did not have to take the metro. The staff was not very pleasant and seemed bothered when we asked for information or assistance. Maybe it is a Madrid thing, but hotel personnel in Andalusia were much more pleasant than the folks we encountered in Madrid hotel. By the way, we speak fluent Spanish. Bottom line, I would pick another hotel for my next trip to Madrid. Definitely not a 4 star hotel. Two stars at best.

  • Stayed: April 2010, traveled as a couple
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2  Thank Lopezwj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014

Good day and thank you for your review of the Catalonia Gran Vía Hotel. The staff of the Hotel aims for excellence with every stay and every guest. We are sorry that your stay was not up to your expectations and we hope to one day be able to impress upon you a more positive experience. Have a great day and we wish you happy travels wherever you may be headed.

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Reviewed April 6, 2010

After an 8 night stay at the Gaudi, I was pleased with the location and the overall hotel. Being on Gran Via made life easy and the restaurants in Chueca were amazing. The staff was pleasant and when needed very helpful (just don't ask them for advice on where to eat). The rooms are small but clean and the beds are just ok.
Getting around the city was very easy and if you need to take a taxi it is around 5 euro. No one really speaks English but you can get by.
We travelled with 6 people, two of which were elderly. When ordering in do not order Paella for 6 it's way too much and pricey.
On the first day or so take the cheesy double decker tour, it will allow you to see all of the city and map out what you want to do and it's location.
We had a problem with a leak in our room and were moved within 15minutes in the middle of the night. We got a suite with two balconies overlooking the Gran Via....beautiful and surprisingly quiet.
Breakfast was good and again no one really smiles.
I would stay here for the location and definitely for the access to Chueca.

  • Stayed: April 2010, traveled with family
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1  Thank tinkk23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014

Thank you for choosing Catalonia Gran Vía Hotel, we would also like to take this opportunity to thank you for taking the time to mention us on trip advisor. We are pleased to know you found our cupboard very convenient during your stay. Our goal is to make sure all of our guests consider us a home away from home. Thanks again and we hope to see you soon.

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Reviewed March 12, 2010

I booked the Catalonia Gaudi at the last minute for a one night stay after a business trip. The price attracted me the most and upon arrival I was pleasantly surprised. The hotel is modern , clean, nice sized rooms with inner bedroom door for peace and quite and friendly staff. It's also greatly located on Gran Via which is at the hart of Madrid. Great location for going out in the evening. It's a 2 minute walk to Gran Via metro station and therefore fantastic for getting around the city. The hotel also have a secure room for storing your bags upon check out. This meant I could make the most of my last day around the city. Don't understand why it was such good vale. I would have paid more.

  • Stayed: March 2010, traveled on business
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1  Thank Gavyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014

It was our pleasure to have delighted you with our service. Thank you for choosing to our hotel, as we know your choices in Madrid are many. We would also like to take this opportunity to thank you for taking the time to tell others around the globe about your experiences with us. Good news travels fast and we are sure that your words will echo loudly with many future travelers. For this and your business, we thank you.

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Reviewed August 29, 2009

I was very impressed with Catalonia Gaudi. First I’ve booked the hotel through booking.com and was surprised with the low price for a hotel so well located.
In fact its location is extraordinary: next to several subway stations (Gran Via and Bank of Spain), 10 minutes walk away from Chueca and Puerta del Sol.
I’ve travelled with my wife, my sister and my brother in law. Our room was very good and big (it had a sofa in front of the TV and a huge bathroom) however my sister’s was smaller (but comfortable too). I believe that I was just lucky because the standard rooms should be like the one of my sister.
The staff was very friendly and helpful.

  • Stayed: August 2009, traveled as a couple
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1  Thank RPereira2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014
Google Translation

Gracias por sus comentarios positivos acerca del Hotel. Me alegra mucho que tanto su estancia como la de su hermana fueran satisfactorias y que ayudáramos a que disfrutaran de su visita a esta gran ciudad. Le enviamos un cordial saludo hasta Porto y esperamos poder volver a recibirles en próximas visitas a Madrid.

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Reviewed July 25, 2009

On the Gran Via, right across the road from the doorstep of Chueca, about 10 minutes walk from the old city in one direction, and the art galleries in the other. A grand hotel with spacious and well priced rooms, friendly staff and a good coffee shop. This was one of the best value-for-money hotels we have stayed at in Europe.

Does not appear to book out early during events - perhaps it is overlooked due to its address (Gran Via) being neither the heart of the city nor Chueca. However, the location was excellent and this may be an overlooked gem.

  • Stayed: July 2009, traveled as a couple
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Thank marcyves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014

Our staff would like to thank you for your praise and for taking the time out to write such a pleasant review about your experience with us. Here at the Catalonia Gran Vía we strive to make sure every guest leaves with a smile on their face. Thank you again for spending time with us and we hope to see you again soon.

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Reviewed July 15, 2009

If it is more important to have a downtown Madrid experience than is it to have a great room than this is your place. The rooms are small and have old furniture, but the location is in the center of the Gran Via of Madrid. Hotel is within walking distance of important downtown monuments and more excellent restaurants than you will ever need.

  • Stayed: July 2009, traveled on business
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1  Thank kalirick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014

Thank you for choosing Catalonia Gran Vía Hotel, we would also like to take this opportunity to thank you for taking the time to mention us on trip advisor. We are pleased to know you found our cupboard convenient during your stay. Our goal is to make sure all of our guests consider us a home away from home. Thanks again and we hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2009

We were on a tour - this hotel's location was fabulous - right in the middle of everything, but we were disappointed with the rooms - they were a bit shabby and the customer service wasn't very impressive. The hotel seemed very understaffed - from the front desk right down to the little bar off the lobby. Not sure how it stacks up price-wise (as mentioned, we were on a tour), but if it's pricey, keep looking. Otherwise, it's Ok for a few days. Decent buffet breakfst - gotta give them credit for that!"

  • Stayed: May 2009
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Thank muszekfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granvia_direccion, Director General at Catalonia Gran Via, responded to this reviewResponded September 10, 2014

I would like to start off by apologizing for the experience you had with us. We appreciate you taking the time and letting us know about your stay. We take pride in making sure all of our guests are beyond satisfied with their stay. Please contact me at the hotel at your earliest convenience. I would like an opportunity to make it right. Thank you.

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Additional Information about Catalonia Gran Via

Address: Calle Gran Via 7-9 | Old Quarter, 28013 Madrid, Spain (Formerly Catalonia Gaudi)
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Madrid
#140 Luxury Hotel in Madrid
Price Range: $119 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Gran Via 4*
Number of rooms: 185
Official Description (provided by the hotel):
This emblematic Hotel in the Gran Via of Madrid is strategically located in the heart of the city, a few meters from the Plaza de Cibeles and Puerta del Sol. The hotel is composed by two buildings of great architectural value that are from the early twentieth century and are also very close to the Prado Museum and the Thyssen Gallery, allowing maximum enjoyment of the cultural offer of Madrid. In addition, the hotel offers its guests a fantastic restaurant called "La Pedrera", a gourmet corner-bar and 4 meeting rooms for all kinds of events, and some free services such as free Wi-Fi high speed internet, Business Corner, Spa & Fitness Center and terrace on the sixth floor with a heated water area overlooking Gran Via. ... more   less 
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Also Known As:
Catalonia Gran Via Hotel Madrid
Catalonia Gaudi Hotel Madrid
Catalonia Gaudi Madrid
Hotel Gaudi Madrid

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