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Best Western Hotel Los Condes
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Reviews (801)
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All reviewsside streetcompact hotelquiet streetcentral locationcity breakair conditioningexcellent locationmajor attractionswithin walking distancethe heart of the citymini barby footrooms are smallyogurtpuerta del solplaza mayormetro station
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Reviewed April 17, 2013

I stayed here recently for one night with two friends. We travelled from the airport to the hotel on the metro. The hotel was situated on a side street in between two metro stops (both different lines). It was literally opposite. The hotel served its purpose. It was clean, comfortable, friendly staff and central. The room was a good size, three of us sharing. The breakfast was adequate.
On the main street by the hotel is a newspaper stand where you can buy tickets for the tour bus. There are two routes. It was about 6 Euro each and well worth doing. We got off after doing one route and had a drink sitting outside a bar on one of the plazas.

  • Stayed: April 2013, traveled with friends
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Thank SurreyDoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013 via mobile

We just wanted a cheap stopover for a good nights sleep before travelling to Toledo and that is what we got.

The hotel is in a good location 2 mins from Gran Via and theatres, it is 10 mins from puerto del sol.

The room was clean and comfortable, it had black out blinds which helped with a good nights sleep.

  • Stayed: March 2013
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Thank dbmarton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelloscondes, Director Comercial at Best Western Hotel Los Condes, responded to this reviewResponded March 21, 2013

Dear Dbmarton

Firstly thank you for your time spent to leave your comment.
Indeed one of our strengths is its location next to the Gran Via.
In terms of facilities we actualizándonos continuously effectively to provide our customers the best rest that a brand like Best Western we certify.

Regards;

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

I have stayed at this hotel several times with my partner, for business reasons, and also for leisure.

The staff always seem to remember us, which is very nice and look after us extremely well.
Nothing is too much trouble, always very professional and courteous.

Good WIFI connection, very near to the metro, but situated in a quieter area a little behind the Gran Via, but only a short walk to everything.

Clean and comfortable rooms, maybe not the biggest of rooms but more than adequate, and always very clean which is more important I think!

We will use this hotel again, as we have done so many times in the past - you know what you are getting every time.

Room Tip: It's far enough away from the Gran Via, so all bedrooms offer you a quiet and good night's sleep!
  • Stayed: September 2012, traveled on business
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Thank DibDib_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelloscondes, Director Comercial at Best Western Hotel Los Condes, responded to this reviewResponded March 19, 2013
Google Translation

Estimado cliente;

Agradecerle el tiempo dedicado pare dejarnos sus opiniones.
Nos satisface enormemente sus generosos comentarios acerca de la buena ubicación y del buen trato del personal del Hotel.
Esperando verle de nuevo aprovecho para mandarle un cordial saludo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

I booked the hotel by chance relying on the BW name. The hotel is very good situated near the Plaze de Espania where there are many metro lines to all Madrid. The hotel is extremly looked after clean cozy and comfiortable. However it is very simple - small rooms , small cafetria with modest size - but sufficient - breakfast . All said and done for the price paid it is a VERY COST EFFECTIVE. However if you look gfor more like bar, swimming pool , fitness ,atmosphere, etc go to Four starts. This is an extremly xclassical 3 stars -
One comment - sometime flushing of toilets in one room are heard in another

Room Tip: There are 7 stairs from the street to the hotel. Lots of TAXIS and the it is located in a side street.
  • Stayed: February 2013, traveled on business
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Thank BALDWIN2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelloscondes, Director Comercial at Best Western Hotel Los Condes, responded to this reviewResponded February 17, 2013

Dear BALDWIN2;

I appreciate your comments about the Hotel. Honestly we are happy to belong to Best Western with all that it brings us in terms of quality standards by being the first global chain.
Waiting for your next visit
Regards

Rodrigo Moreno

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Reviewed January 9, 2013

Perfect location, friendly staff, clean, wifi OK. But, .... the room was really small and because it laid at the street side there was a lot of noise coming from the young people in the street as well as from toilets flushing and bath taking from others guests. 70's look - there was obviously not much changed since the start.

Room Tip: Ask for a room at the back
  • Stayed: December 2012, traveled as a couple
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1  Thank Frank_en_Solange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelloscondes, Manager at Best Western Hotel Los Condes, responded to this reviewResponded January 14, 2013

Dear Customer;

Firstly thank you for your time to have your say.
I feel that his experience at the hotel was not expected. We are in cash renewal of our facilities and services. One of our greatest values ​​is the location and the tranquility that gives us being in a pedestrian street just off Gran Vía.
We hope for a new opportunity and visit us again.
regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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