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“Great Hotel”
Review of Hotel Villa Real

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Hotel Villa Real
Ranked #38 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed March 18, 2014

My daughter and I stayed 3 nights. From the minute you walk into the lobby you get the feeling they truly care about making sure the guests are going to have a wonderful stay. The staff is courteous and so accommodating. Friendly and helpful. The room was spacious and comfortable. A little step-down area with a couch gave us the extra room to sit and stretch out during the day. The turn down service at night was so nice. They made sure everything was fresh and clean .. The added chocolates on our bed were a sweet plus! Plush robes and slippers to wear after showering added to the feel of a clean and caring hotel experience. We loved the location also, as we could walk to so many great cafés, restaurants and shops. I definitely recommend this hotel to anyone looking to stay in Madrid!

Stayed: March 2014, traveled with family
Thank pyudovin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this reviewResponded March 24, 2014

Dear Guest,

We are so glad to hearing you had a fantastic stay and you would stay again Villa Real.

Thank you very much for your nice comments as it is always interesting for other travellers

We are really glad to hear that you loved our location, your room and the service provided.

We do hope to see you again next time you return to our city

Kind regards

Antonio Martin
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 - 798 of 1,778 reviews

Reviewed March 18, 2014

I have never been to Madrid, with the exception of the airport in the past. This hotel is wonderful, the rooms are spacious and very clean. The location is perfect, with beautiful buildings and breath taking fountains all around. The was a door man, a nice breakfast and a very friendly and attentive staff.

Room Tip: Get a balcony room facing the front of the hotel.
  • Stayed: March 2014, traveled on business
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Thank Melissa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this reviewResponded March 19, 2014

Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Antonio Martin Ortega
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

I have stayed at this hotel a number of times but not reviewed it for years. It remains my hotel of choice in Madrid- and every friend I recommend stays here agrees. I e mailed ahead and asked for a quiet room and we got it- no view but a good nights sleep is what we wanted and that is what we got. This year we stayed with two other couples for three nights. We got a great rate; excellent breakfasts;the staff as always were superb- even calling an emergency doctor when one of our friends became ill. My husband was send a complimentary bottle of Perrier Jouet for his birthday and we each had a voucher for a free glass of champagne in the bar during our stay. Split level room; great shower over bath double sink and good quality sheets. Staff in all areas including at breakfast and bar were fabulous. The location of the hotel is perfect for the Prado/ Thyssen and the bars of Huertas/ Plaza St Ana and about 15/20 mins walk to the Palace/ Plaza Major etc. The hotel does not have the edgy cool of the Urban or the space and opulence of the Westin next door but for peace, quality, price and location I fully recommend it. I must add the quality and choice at breakfast is excellent..

Room Tip: Front rooms looking over/ down towards Congress or the Neptune fountain. Ritz etc are lovely for vie...
  • Stayed: March 2014, traveled with friends
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Thank CPFCeagles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subndirector at Hotel Villa Real, responded to this reviewResponded March 19, 2014

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

Its an excellent hotel located in a very safe area. Walking distant to Museo del Prado and Parque del Retiro. I have had a great stay, including the breakfast buffet having; variety and delicious selections.

  • Stayed: March 2014
    • Value
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2  Thank ぎおゔぁんに も
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this reviewResponded March 11, 2014

Dear Guest,

Thank you so much for your nice comments. We do really appreciate.

We are glad to know you enjoyed your stay at Villa Real hotel.

Looking forward to welcome you back soon,

Kind regards

Antonio Martin
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

We were a big Group coming to this hotel for a business trip.
Several rooms was not cleaned.
Some towels was not washed (hairs on them).
Warm Water in most of the rooms not working.
Waiter service at breakfast a disaster.
So in general bad experience on a hotel that should be nice and high level.
Counter service and central location Counts for the positive and that's it.
Not at all a 5 star worthy.

  • Stayed: February 2014, traveled on business
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Thank Lars B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this reviewResponded March 5, 2014

On behalf of all of us at the Hotel Villa Real, thank you for taking the time to complete the recent Trip Advisor Review. I wanted to follow up with you personally, as you are a most valued client and we appreciated receiving your feedback.

First of all,. I have shared your comments with the entire team at the Hotel Villa Real. We have immediately implemented procedures to ensure to improve all the points you mentioned. We are actively pursuing corrective measures so that you will have a better experience, should you give us the chance to earn your future business. Thank you for taking the time to let us know how we can improve. It is important to us that we use the feedback given to us by our guests as a tool to improve so that we continue to exceed your expectations.

I would also appreciate an opportunity to discuss your stay in additional detail. Please call me directly at your earliest convenience and I look forward to speaking to you so this matter can be settled to your satisfaction. I can also be reached via email as well if that is more convenient.

At Hotel Villa Real hospitality we pride ourselves in providing unique hospitality experiences and superior service. Thank you for your consideration and I look forward to hearing from you.

At your Service,

Antonio Martin
Assistant Manager

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Reviewed February 28, 2014

We loved our stay at the Villa Real and came back the night before our flight because we enjoyed so much our stay at the beginning of our trip. The rooms are clean, comfortable and with great amenities, including bathrobe and slippers, and nice toiletries.

The location is fantastic, within walking distance from the museums and other attractions. The restaurants in the area are also very good.

The staff is nice, friendly and helpful. I am especially grateful for the recommendation to buy my Flamenco shoes from Don Flamenco, a nearby shoemaker. Be sure to try the delicious candy at the lobby!

  • Stayed: February 2014, traveled as a couple
    • Value
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1  Thank Sonia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this reviewResponded March 5, 2014

Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

Perfect location, very friendly staff, very nice and clean rooms and very attractive pricing!
Glass of champagne at hotel bar as weocome gift from the hotel.
the whole package is just working and is a great place to stay and extremly good value for the money.

  • Stayed: February 2014, traveled as a couple
    • Value
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3  Thank Barsamania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirtecetor at Hotel Villa Real, responded to this reviewResponded March 5, 2014

We are so glad to hearing you had a fantastic stay and you would stay again Villa Real.

Thank you very much for your nice comments as it is always interesting for other travellers

We do hope to see you again next time you return to our city

Best regards

Antonio Martin
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Real

Address: Plaza de las Cortes, 10, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Madrid
#28 Romantic Hotel in Madrid
#31 Luxury Hotel in Madrid
#35 Family Hotel in Madrid
Price Range: $147 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Villa Real 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Villa Real is a five-star hotel in the centre of Madrid, located in the Plaza de las Cortes, right in front of the Spanish Congress of Deputies and just a few minutes on foot away from Puerta del Sol. It is a unique location for exploring the sites of 'Madrid de los Austrias' on foot and enjoying the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation. ... more   less 
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Also Known As:
Real Hotel Madrid

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