I'm lowering with one mark because I'm not happy with the wifi. A hotel of this class should not charge for fast wifi, and login should not be needed. The solution feels about 2003, when the hotel was connected with ADSL. Please fix this flaw in an otherwise pretty flawless experience.
The service was great. English is not a problem (except for the breakfast staff). The staff is very helpful.
The superior room is very good. It's spacy and the AC worked flawlessly. A maid (?) turned on the AC during the afternoon (put a card in the card-switch) so it was nice and cool when we arrived later.
As someone else noted, the bed is very hard. It's still very comfortable, but you might be in for a surprise if you are used to a very soft bed. It wasn't a big problem for us even though we're used to a very soft bed. I presume you have to ask or somehow signal for changed sheets during your visit if you want/need that (environment blah blah), didn't need it and didn't give that a try.
The bathtub has a shower with overhead fixed shower as well as the normal showerhead. This was mounted too low for me (I'm 1.93 or 6"4), pretty much in eyeheight, so shower was a bit uncomfortable.
Room was well taken care of by staff. The amenities (skin cream, shampoo etc) are very good. The minibar is well stocked, but since I didn't find a price list, didn't try anything in it. Coffee and tea in the room (Nespresso machine!) as well as in the lounge ("living room"). TV in the room seemed to have many international channels, if you need that. Ipod dock and HDMI/VGA/sound input for the TV (didn't try). Our "quiet" room was extremely quiet except a faint music noise when the next door jazz club neighbour were having their concert, and they quit before we tried to sleep.
The breakfast is awesome. You will not be disappointed. Breakfast time is long during weekend (11:30), which suited us well.
The hotel also has print service if you need computer printouts (onling flight check-in for instance).
Something great with the hotel that is worth mentioning is that it is indeed very central. Museums, sights and food are in walking distance. Prado is 800 meters, Thyssen and Sofia slightly closer. A taxi stop is just outside the hotel if you need to go anywhere.
I can greatly recommend this hotel for business as well as tourism, given that you don't need high speed internet (or don't mind paying €10 a day for that - unknown if it works well).
- Official Description (provided by the hotel):
- Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more less
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- Also Known As:
- Nh Palacio De Tepa Hotel Madrid